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February 2023 by Aaron Woldman
I was super happy to find out Uhaul sells TV moving boxes. Bought and paid for them online. They were in stock at the nearest uhaul. Mayfield rd. The lady at the counter was interesting. Handed me my receipt and let me stand there till I asked where the boxes were. Didnt even get out of her chair for our receipt. Called across to other workers to get it for us. Turns out we were missing foam packing out of the boxes when we got home. I guess if someone actually cared there they would check that for you before leaving their store.
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January 2023 by Sarah Heller
Rented a trailer from here today that we had to drop off in another city. Everyone who worked at this facility was incredibly friendly and helpful. Not sure what the negative reviews are about, but we had a wonderful experience! They were quick, helpful, kind and thorough.
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October 2022 by Rachel
I reserved a truck weeks in advance with U-Haul and arrived exactly on time on the day of pickup. Not only was no one at the initial pickup location but they had no truck available. It took over an hour for them to find us a replacement (at the Mayfield location) and our movers were not happy to be an hour behind schedule/charged us more than previously quoted.Reserving moving help is an entirely other hassle through U-Haul: multiple companies either cancelled or had poor communication. I ended up going through a third-party organization. Stick to other truck rental options/smaller moving companies!
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October 2022 by Jan Bruner
Busy and well run, they have the latest open hours 7:00pm, all the other local Uhauls close at 5:00. I didn't come to rent a truck, I came for packing boxes of which they had a large inventory of all shapes and sizes. The staff was pleasant and nice.
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September 2022 by Christopher Sayre
Do not have to renew your license before you come here unless they give you back the old one because the gm has a rule they don't accept paper license (that the bmv give you now) and the worst part is without trying to figure anything out to help I was told I'm sol, go to penske or somewhere else
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August 2022 by CM L
Far too busy and no place to park the trucks. Blocked in trying to leave and had to invent parking spaces to return it. The one saving grace was that the person working the counter was efficient and very pleasant
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August 2022 by Angela Haynes
Good service. Fast. Cheaper than renting at Home Depot. 19 a day vs. 19 for 1st hour and 15 minutes. Plus $150 deposit.
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July 2022 by Ryan VanDyke
Help was difficult to find when picking up my truck. They strongly encourage the use of the app that would only work on their wifi and not on the cell network (or home wifi). When returning the truck they did not want me to use the app they were going to check it in but when arriving for pick up and return people were arguing about damage to the vehicle so I wanted to take my own pictures. While I did have no issues there I called to see if I left an item in the vehicle (after being rushed) and the local number rolls to an 800 number after doing the virtual hold thing for about 30 minutes I waited another 20 minutes after receiving the call back to be told I needed to be transferred to the local office (no kidding). Agent then transferred me to 24 hour roadside assistance with a 30-40 minute hold time...I hung up. Saying I was unimpressed with the service is an understatement.
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June 2022 by Julie Gilman
Stopped in to exchange a propane tank. Verified they had some in the cage before walking in. "We don't have any." "But there are at least four out front." "Well, the computer says we don't have any. You can go find my manager, she's outside somewhere."I found the manager and she completed my transaction for me.
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May 2022 by Michael Lanzola
The employee who took care of me refused to help me with the checkout process. He kept repeating to me 'It's right there on the screen.' Even after I told him I didn't understand he wouldn't help me. I won't go back there again.
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April 2022 by Brandon Griess
Had a very bad experience here, and many far worse experiences, even consider emergencies using uhaul that they never cared to resolve or respond to. I can understand when emergencies happen things maybe be done unconventionally but its no excuse for staff to abandon a professional approach to customers and not communicate whats happening before they vacate the facility halfway into their open hours, and furthermore laugh and not take their job seriously when customers are reporting safety hazards. That being said this is the second time I have ever seen uhaul actually do something to resolve a customer complaint or serious issue (the other being a trailer tire pop). Actually its better said that the general manager here took action and deserves praise not uhaul, she listened to what I said, and did what she could on her end to address the safety concerns, mitigate upset customer, and clean up the mess. She actually inspired me to write something positive. Uhaul should give this woman a raise, if I knew she was running a uhaul I would not be so nervous and doubtful of their services moving forward.
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March 2022 by Jade Novak
This is a horrendous service. Employee sits at desk but says she can’t help and says to call a 1800 number to rent truck. Tons of trucks on the lot but she says all are rented. We called the 1800 number and finally got a truck (all those trucks on the lot were available indeed).Upon returning truck, employee says she’s about to leave and can’t help again. Says must create account to return vehicle. My husband was alone and his English is not good. But somehow over the phone I guide him and we create account but website won’t allow us to return the vehicle (glitch of some sort). Absolutely zero service. If I can give this place a negative digit I would.
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March 2022 by Sean Bessette
Some of the worst customer service I’ve ever experienced. The vehicle I rented wasn’t even at the store when I arrived, and it took nearly an hour to check in and be assigned a new truck. Both employees bluntly answered all my questions with “I don’t know”, clearly had zero idea what they were doing, and zero interest in helping out a customer. I will not be renting from here again.
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March 2022 by Stacy Brubaker
Terrible experience. Went in to buy boxes. Nobody said a word to me. When I got to the register, the gal didn't make eye contact with me, said they didn't have change for my cash, and nobody bothered to apologize. So, I had to sacrifice my change in order to get the boxes. The employee said someone would help me take them to the car, but the man she was referring to was no longer there and she said nothing to me about it after the transaction or while I was walking back to get them myself. I do not plan to return.
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December 2021 by Marshellis Dancy
Check in was good. Vehicle was clean and ready to go. Returning the vehicle was not so good. The counter lady Fantasia was kinda attitudy but it was early an very busy so I guess she was irritated.