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November 2023 by Andy M.
Took my car in for service after a series of long trips. I am a no BS kind of person, and I am not a profit center for any car repair place. I bought the car new, its only been serviced by my dealer on the east coast, and I follow the Toyota service schedule in my manual. The car is low miles, and I'll probably trade it off in the next 3/4 years. When I scheduled the appointment, and when I arrived, I made it clear that I wanted the oil changed, new windshield wipers, and an estimate on new tires, period. Waited close to forty minutes when the service writer came back with well over $1,600 worth of over due and recommended services. I looked and said that I only wanted the oil change, the wipers, and the estimate for the tires. The service writer went back, got the tire recommendation (non name brand and expensive) and then started hard selling me on the services, several of which were simply absurd. I reiterated, again, what I was in for service on, and the writer said "We can start chipping away on these with your next service." At this point, I was just annoyed that this person wasn't listening to me or seeing my facial expression.I did take their estimate, I did compared it to the service manual schedule, only two need to be done in the next year or so. I even called my old dealer service manager, and he said "nope, nope, nope" to this list. He called one of the services necessary, but felt the every 20,000 miles that they were recommending to be overly aggressive.THEN, about ten days later, I get a call from the ownership group for the dealership again, with the hard sell, and an offer of 10% off the service schedule they felt was necessary. That old me that these services were way more than 10% overpriced. In retrospect, I just don't feel comfortable with them servicing my car. I don't like high pressure sales, I don't like being mislead, and I am not a profit center for any business.
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October 2023 by Brian Booth
Even though I work here, these guys know their department. They'll get you what you need, when you need it.
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June 2023 by Xxchicagobadboyxx ..
Called to schedule in for an oil change, and asked to get the high beam lights checked out, and have a light bulb changed if needed. Got a call back that it was impossible to unscrew the oil filter, and that it could be a problem. Then I called back, and they said they had a master mechanic that was able to get it unscrewed and that they had the oil changed. Car seemed to run ok. But the high beam head lights still didn't work. Noted that they had changed the daytime running light on the driver side, and charged $49.95 for labor and $10.95 for the bulb. I thought, must be really hard to change a light bulb on this car. The next day, took the car to work, 2 hours away, and noted the car would barely run past 10 mph, once I got there, and had to have the wife drive & drop off another vehicle, as I was 2 hours away from home. She got home, with the vehicle, which now drove fine, and she noted that the floor mat had been shoved under the accelerator pedal, which was the cause of the problem. Curious, I checked the invoice, & noted they had included at no cost, inspection of the properly secured floor mats as part of the Toyota Multipoint inspection, which I had never asked for. Surely, they hadn't purposely caused the issue, because it had not been inserted back properly, causing me to think something was seriously wrong with the car. I called to tell them the high beams still were not working, and they said to bring it back. I wisely decided not to .Then I got COVID. Got real sick the same week from being at that service dealership, without a mask, which got me on a helicopter to OSU from work and a $52,000 bill, just for the helicopter ride. Medical costs were about $54,000. Finally, when did get out, drove without high beams for another month, looking for a reliable Toyota Dealership to take it to, besides Motorcars, and not trusting, finally looked it up on Youtube. Bought 2 Silverstar Ultra light bulbs for $20.95 from Walmart, and replaced them. Took less than 2 minutes to replace. They now work great. Wondered why Motorcars charged me $49.95 labor and $10.95 for one running light, driver's side, when I never asked for that to be replaced. I would stay far away from this place. Noted none of my fluids, windshield wiper fluid was replaced, which is part of the multipoint inspection and/or oil change. But that they had taken time to shove the mat under the accelerator to make me think there was something seriously wrong with the car. Again, Buyer BEWARE!!!!They make it impossible to post any reviews on their website to be able to continue to fleece unsuspecting future customers.
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June 2023 by Shaan M.
Had an excellent experience purchasing a 2023 Tacoma. Stephanie K. is fantastic! She made the whole process so easy. Gave me the exact numbers for the truck before I even came into the dealership. I knew exactly what I was paying before I arrived. Not to mention she got me the best deal I've seen for the truck across the country. After the financing process, she took another hour of her time to show me all the features of the truck. It was super helpful especially with all the new tech. She is a true professional. Can't recommend her enough. You won't be disappointed!
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March 2023 by Nathan Patterson
willing to order any part I need for my older toyota as long as it's not discontinued; will be revisiting
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July 2022 by David G.
I accompanied a friend who had a flat tire from an embedded screw. She had the car towed to Motorcars Toyota who said they would fix it and were open until 10 pm. When we checked on the status around 7:30 pm, they said they were refusing to repair the tire since the tire was too old. They claimed the tire was more than twice its true age. This was a lie and became a heated argument with the service manager. I learned later that newer tires have a simple age code printed on the sidewall after DOT - week/year (262022 for 26th week of 2022) instead of the older codes for age which took some knowledge to decipher. He refused to put on the SPARE tire & said "U r getting 4 new tires!!! I am putting 4 new tires on your car!!! When she said she was not buying 4 new tires right now, he nastily screamed "Yes u r!!!" And he continued to SCREAM over 'n over on the phone that it's a 7 yr old tire that he would never attempt to fix vs actually being less than 3 yrs old & that he refused to even put the spare ON!!! She kept saying that he needed to do as the earlier Service person assured her would be done - put on spare if not fixable & he refused over 'n over & slammed the phone down, after she told him she needed to escalate to a Mgr over him. Once we arrived at the service department, the argument continued. Ultimately, they put the spare tire on for her but she had to spend the next day seeking out a reputable service provider to plug the screw hole. Certainly, the service manager knows the tire age is printed on the tire. The young kids doing the work probably should know this as well. So, I can only guess that they assess a customer's level of technical knowledge and make up stories that serve their purpose of maximizing sales - 2 to 4 new tires.
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February 2022 by Louis K.
These people sold me a car they didn't own/didn't have the title to. I spent many hours on the phone trying to resolve this and got no help from the dealership. Eventually, after being pulled over multiple times, I paid off the car in full to expedite the title transfer process and put myself in a huge financial hole. Bad bad bad
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November 2021 by Shannon S.
I took my car to go to Motorcars Toyota to get my annual service, and it could not have been any easier. I made an appointment online, and in my confirmation email, there was even a link to a YouTube video describing the check-in process. This helped me to know exactly what to do when I showed up to my appointment.When I drove up to the service reception for my appointment, I was immediately greeted and taken care of. My service specialist Allison greeted me and explained all the different service procedures that would take place for my vehicle. I waited only about 45 minutes in the lounge. The lounge was spacious, clean and nice, with lounge chairs and cubicles for customers to wait in. At the conclusion of my car service, Allison provided me with a barcode to receive a free car wash at the Rainforest car wash next door! It was a nice added perk to an already great experience.Overall I had a positive experience for my first time at Motorcars Toyota. They are professional and friendly, and I will continue to bring my car here for annual service and any other needs that may arise.
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April 2021 by Joshua S.
BAIT AND SWITCH, TRASH, GREED, and SELF CENTERED. (In my opinion)If you value how you are treated as a human do not shop here!Went in to purchase a car this week and had a Horrific experience. I had recently purchased a car from them totaling over 20k and it unfortunately was totaled. I had spoken with my insurance and had setup a down payment but due to religious reasons I could not purchase a car that day.I went in notifying them that I would purchase a car within 24 hours and would be more than happy to put down a deposit and requested a list of the comparable vehicles in stock I was then told the list is too long and that the would show me a few vehicles within my price range. We had found a car that would be suitable so I requested pricing and how much it would be monthly. This took them almost a half an hour to do. I don't know how anyone in sales takes half an hour to generate pricing (it doesn't they were using a sales tactic).About 20 min into me waiting they requested $500 to not show the car to anyone else BEFORE EVEN GIVING ME A PRICE!!!!!!!!!!!!!!!!!!!!!!!!!I had to leave for my vaccine after being there for 3 hours as they were "busy now serving new people they think would be buying that day"I took it lightly and decided well I will be back tomorrow we'll figure it out then.Getting ready to head over I went through their stock and picked out a car that also met my needs and asked that that one also be made ready for a test drive and was told it SUDDENLY had, "been sold 10 min ago".I then requested to speak to the GM and they said they would set it up for the scheduled time I was there. I got there and suddenly the GM was nowhere to be found and that I should speak to a sales manager instead.The sales manager proceeded to tell me in his words that they were selling a lot of cars and that holding a car for me while I was waiting for the price was not going to happen. Yes, WAITING FOR THE PRICE! and that what I get from them is what I get.Sad that I bought a car when they were struggling and now this is how they treat their clients.If you value how you are treated as a human do not shop here!
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July 2020 by Julio Pina
I purchased a True-2 (60 month) battery for my car, the battery failed and the invoice showed that I purchased back on 2018 (just one year). They said in order to get me a new one they have to test it first but of course they don't have time today (don't making any money) after I was there for 45 minutes. I was trying to make an appointment for it and they told me no and I was trying to leave the battery there but I couldn't do that either. They want to come here and wait until they finally decide to give you a new one. Some guy that said that he was "the manager" totally useless
