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December 2023 by Heyward R. P.
Greetings,If there was a zero rating, that would be what I would give Honda of Cleveland Heights. I just had my vehicle in for service in the last several days. I received my vehicle with oil, boot stains, oily fingerprints inside of the vehcile. I notified my service advisor of this issue and I was informed that I would receive a complentary detail. I was afforded a vehcile to dry in the interim. The vehicle I was given was filthy and wreaked of marijauna. I was appalled because due to my profession this could have caused me some serious issues with my employer. Unfortunately, no one ever calls a client any more at this dealership when vehicles are ready for pick up. I received a text message only. I inspected my vehicle and found that no complementary detail was given, someone seemed to just attempt to wipe the oil and grease stains. In which they didn't even complete the job. I complained once again to the service mananger pertaining to the vehilce that I received and the condition of my vehicle. I did receive an apology however nothing else was offered to me. This is the third occurence of this behavior at this dealership. My vehicle was in for service a couple of months ago and the same scenario happened at the time as well. My vehicle was also damaged by someone in the service department which resulted in body work repairs that had to be made. Things to note are that the lines are always execessively long, and the professional decorum seems to be a lost art. My plan is to report these mishaps to the Ohio Attorney General, the Better Business Bureau, and the local news so that this unprofessional behavior can stop. I am in the market for purchasing a new vehicle and the sales side needs some recalibration as well. I set up a day and time to come to see a vehicle. I was left standing in the lobby appoximately one half of an hour. My potential sales rep was preparing to take me to see the vehicle when a gentleman yelled out, sorry its sold he can only look at it. The salesman apologized because he was unaware that the vehicle had been sold. While things happen, it is apparent that the level of communication in this delarship is lacking severely. My purpose to you potential consumer of Honda of Cleveland Heights, please be aware. I will not stand still and sit back to see another potential consumer hurt, incovenienced or simply ignored. Oh, how I miss the days of Motorcars Honda. Night and day is not even a close comparison. I will be made whole and anyone who comes after me will be made aware of this nightmare that I experienced!!
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June 2023 by Bach 1.
This is the worst car dealer shit in Ohio ' I don't write reviews but I have too on dealer shit !!! ( 1) salesman call you a 100 times a day ( peasant) (2) I finally decided to take 45 min drive too 1# dangerous city (CLEVELAND) ( Fact check) (3) I went to checkout a jeep that was online ' I did my own fact check on this Jeep on there website it show no accident , recalls , ect , I brought my stacks of documents to show proof' that car fact ) accident, recallls , warranty issues' ( peasant) (4) while there they sent a ( peasant) to come out for a praise on my car ' this (peasant ) took my Camero for a test drive when he was done ' they offered me 12,000 dollars for my 2011 Camaro with 17,000 miles on it and with a clean fact-check' (these peasant) smoking dope or on drugs !!! (5) i walk away to start my car it wouldn't start' all kinds of warning lights came ' on and there only excused was it was fine when I test drove it that a excuse and a life of a (peasant) they tried to set me up !!! But those (Peasants) fell like usual!!!! Stay away by all means necessary!!!
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April 2023 by Thanh T.
Went to get my first car and Bahaa was extremely helpful. He was patient and helped me find everything I needed in a car, highly recommend this place! Friendly and knowledgeable staff, go see Bahaa for your next car!
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April 2023 by Dave B.
I talked to Meghan on the phone and by text and scheduled a meeting. I also told her I have Financing Thur my credit union she said great. Well I drove 1-1/2hrs to look a the SUV and no Meghan. I was assigned a salesman once we sat down I told him I have a financing he stated I had to use them. Needless to say I didn't do business with this sketchy steeler-ship!!
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January 2023 by manytech
This is the worst place to buy a car, they bump my price more the what they told me, and they give me a paper the it say I got 1 year free maintenance in any honda dealer and when I went to my dealer they told me I don't, and I been for like 3 month trying to get the window sticker and I can't get a hold of noone to help me. They sell you cheap cars because they know you are never coming back.
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November 2022 by Jeff S.
After going through Kelley Blue Book to sell my car, they called and texted several times. While I respect the hustle, there is a point when it crosses a line and becomes a nuisance. Still, when I eventually picked up the phone, they offered above the generated price and twice as much as other dealers offered. I drove across town to show my car because it was worth the time and money at the price they quoted over the phone. Then I get there, and they tell me that they aren't willing to offer a penny because they wouldn't be able to sell it. And then they had the moxie to call me afterwards to see if I was still interested in selling my vehicle. Not only was this experience unprofessional, but their alleged inability to sell my car is, at best, incompetence. I'm not one to complain about customer service, but this was the most egregious display of bait-and-switch salesmanship I've ever seen. If I could give negative stars, I would.
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August 2022 by Tada Y.
I'm posting this review on multiple forums to warn individuals. =====================While the dealership was pleasant to deal with during the transaction when I purchased my vehicle from them, they have been absolutely horrible to deal with after the fact. I purchased a Honda Care warranty with Wheel and Tire service plan at the time of the purchase in Cleveland, OH with assurances that it will follow the car and be honored at every Honda dealership. We have since moved to Columbus, OH and had some issues with the local Honda service shop honoring the warranty. To that end, as I am having some wheel issues, I have requested documentation on what is included in the warranty I purchased so I can show the new dealership what is included. I have been on the phone and communcating through emails with multiple people and can't get any answer on what is supposed to be included. I have been working on this for nearly a month now to just get a listing of what is included in my warranty. The bigger concern I have is that I called the third party that services the warranty claims that is on the original contract (though it doesn't list what is covered) and when I provide my name and VIN number, they have indicated they do not have a warranty contract on file and that I need to contact the original dealership. When calling the dealership - no one knows what to do and keeps pointing me to other people. I definitely DO NOT recommend purchasing any additional warranties from this dealership. It was one of the worst decisions I've made and will make me rethink purchasing Hondas in the future as it seems there is no centralized system or just very poor training.
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March 2022 by Robert S.
We were looking for a new Honda Pilot Sport of a specific color. Roman was able to find the color close to what we were looking for within a couple of weeks.
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January 2022 by Tee O.
Came in looking Lexus RX 350 I seen online that I fall in love. Was able to get linked in with an amazing sales associate Daren. He was able to get me behind the car of my dreams. I wasn't able to get that car at but he made sure to follow up with me to find something that's right for me. He was able to find me a Lexus nx 2017 walked out with the car of my dreams and finance payment that worked best for my budget. If you looking for someone with good energy and customer needs in mind. Please come to Honda in Cleveland heights and ask for Daren Ashley!!! You will be in the best hands possible!!!!
