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February 2024 by Perri Von Seebach
Staff was lovely and accommodating, they got my tire patched before end of day. The same problem happened to my partner a week ago and two hours before close they were able to go in and patch his tire.
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January 2024 by Donna S.
I scheduled an appointment for getting the tyres checked and possible replaced on my 2012 Honda Civic. I dropped off my car at 8AM. They told me the car would be ready for pickup at 5PM - 'if not sooner'. They rang me at 2.30PM (what were they doing in the meantime, since 8AM??) and told me that the car needed 3 tyres and a tie rod. I authorised the repairs, and they PROMISED the car would be ready at 5PM. When I arrived at 5PM, I was told that it would be a little longer - I had to wait until 7.30PM for them to get the correct part and FINALLY finish the repair. The mechanic was surly and refused to explain what she was doing. I had to miss a desperately needed doctor appointment because of this store's incompetence and lack of communication. The only decent person in this store was the counter person, who clearly felt bad about the situation. This store is unprofessional and incompetent, and I must WARN PEOPLE: DO NOT TAKE YOUR CAR TO THE CEDAR ROAD FIRESTONE STORE.
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January 2024 by jianqiang yu
The service is warm and thoughtful.
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January 2024 by Tanya Gardner
Because, B Carter went above and beyond
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January 2024 by Feivel Schwartz
Price was good and service was pleasant.
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January 2024 by Tammy Mckittrick
I called for tire repair and received a same day service being honest stating 90 min wait. The customer service was very friendly throughout the original call until repair was done. I read poor reviews but it was the opposite. They informed me after the tire repair that I needed an oil change which I was aware of. I had them change the oil and will cancel next weeks appt at the dealership because it took a week to get in, and they were willing to change it now. The pricing was very fair, neither below or above average. The service sales slip was itemized with all fees showing services. There were ample seats in the waiting room but conveniently located near coffee and book shops. A shout out to those working behind the desk that were friendly and pleasant goes to Ms SHANA and Mr AKEEM. Based on my experience I would recommend this shop to everyone regardless of the poor ratings I read. The friendly patron sitting in the waiting room told me she brings her cars for care “many times and they’ve always been good” to her when I questioned her because of the ratings.
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January 2024 by Herman Jean-Baptiste
Be careful of the bate and switch. For the $29.99 oil change deal. This is for conventional oil which they do not carry. Many locations do not have that type of oil. They will sell another oil package which can be up to 3x the amount. Ask or look up discounts or coupons.
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January 2024 by Anthony F
First time and last time going to a “professional” car shop . They do not tell you how much you are going to be charged for the diagnostic which was almost double the amount I've ever paid for one . Was told they couldn’t help with my car, didn't even get a recommendation for someone who could probably need to take the complete auto care out of the name. and on top of that they broke an important piece off my car never said a word about it had to find out on my own after i paid them and got my car back. Waste of time and money
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January 2024 by Jim Joyner
Poor customer service. Non follow up. Had to wait 6 days for them to get a replacement tire. We had to call them they never called us to update the process even when they got the tire. When we were there they made us feel like it was an inconvenience for them. I will not use there service again non would I be comfortable referring a friend.
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January 2024 by Kim Baker
Very bad service. I booked an appointment to get all 4 tires replaced on December 19 at 10 am they changed my appointment to December 20 at 10am once I arrived the garage was already filled up. I go check in he tells me they have to get my specific tires later on that day. I call that night and ask about my car some lady tells me her manger got them and my car will be ready the next morning. The next morning comes and a man tells he his manger just brought my tires in lol and it would be ready in 2 hours. But my car still wasn’t ready. It should never take 3 plus days to change tires that’s crazy and I was lied to multiple times about my tires being there and when my car would be ready. Don’t go to this location they are very slow and lie.
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January 2024 by Victoria P.
Firestone Auto on Pearl Rd. in Strongsville is ridiculous. We brought our 2016 GMC Acadia in for an oil change on December 3rd. they called that evening to inform us our engine seized and it was our responsibility to cover the cost. we had all documentation of regular maintenance that we provided to Firestone. our car had no warning lights when we brought it in. Firestone escalated this to their claims department, an investigation was completed prior to Christmas and as of Friday, January 5th, we have had no word on a report or a status of our car. no one is answering our calls and when we do get a person on the phone, they can't tell us anything. Save yourself money and frustration and go somewhere else!
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December 2023 by Herman J.
Be careful of the bate and switch. For the $29.99 oil change deal. This is for conventional oil which they do not carry. Many locations do not have that type of oil. They will sell another oil package which can be up to 3x the amount. Ask or look up discounts or coupons.
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November 2023 by Pink Bear
Horrible customer service, workers here act like they hate their lives. No greetings when you walk in just stares, very weird vibes.
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October 2023 by Schmuhl C.
Worst service, 4 hours for a tire change. Go somewhere else. Incompetent workers. A high schooler with a wrench could work faster than these guys
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September 2023 by Derek Marlar
They took care of me. I had to hang out for a few in a strange town to get my tires. They didn't have my size on hand.
