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August 2023 by Dianne Fowler
We had an excellent experience at Conrad’s Tire Express. Mr. Paul Fay greeted us and coordinated us with their expert tire tech. They assembled our donut spare in record time. We were very pleased with our experience. Thank you!
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August 2023 by Kuan Huang
Absolutely scam!!! Had AC problems and hoped they could diagnose the issue. Waited for four hours in the lobby and they came back with a quote of over $2600. The quote indicated they found that the compressor was bad, condenser had a hole, and the expansion valve was bad. So almost everything needed to be replaced. But in fact, they did nothing to make such conclusions! The only thing that was bad was the compressor (I already knew it before coming). Later after I replaced the compressor, everything worked flawlessly!They charged me over $100 for charging the AC system. The receipt shows the weight and type of refrigerant they added, but the second day when I disassembled the system, there was nothing in there! No freon at all! Would never go to a Conrad's again!
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August 2023 by sarah ridley
They let me drive away thinking everything with my car was good. I immediately heard loud rattling and when I came back, the mechanic immediately was like “Yeah, your suspension is broken. When the tire popped, something happened with the suspension.” He said it before even looking at the car again, very clearly having known that was wrong before I pulled away. I had specifically asked before paying, was anything else wrong with the car, because I was simply getting four tires replaced. They said everything was fine. I will never ever go back here.
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August 2023 by Leslie Seymore
Took a little long for a tire change to a rim but hey the price was not bad at all
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July 2023 by Christina Jackson
Super nice. Higher price point but also no secret charges and they were communicative and the service was good!
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July 2023 by David Wells
Made an appointment in advance, done by 6??? Nope just excuses. Done the next day??? Nope just excuses. We count on that vehicle for work. Never ever Conrad’s again. If i wanted to be treated like garbage would have gone to ntb.
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June 2023 by Limited Edytion
Customer service is non existent here. They’re always too busy overbooked with attitudes. They don’t honor online appointments and they’re disrespectful. Management is even worse they hate having to actually work they expect to just sit and point the finger. Customers always right- absolutely not here even if you’re right. I have always liked Conrad’s now I know not to come to this location.
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June 2023 by Justin Lee
Came here with an appointment for tire change. It takes 2++ hours for me to get the car back. If you are coming here for something, expect to wait.
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April 2023 by Corinne Wee
excellent customer service. won't charge unfairly. would definitely recommend
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February 2023 by Larry S.
Unprofessional staff. The manager is rude. I called them on a Friday about replacing 4 tires on my vehicle. They didn't have my tire in stock but said they could order them after I brought my car in for an inspection. I brought my car in on Monday and they said my tires would be in by Wednesday. Wednesday came and I heard nothing from them so I contacted them to ask. They were rude to me and said my tires were hard to find (which means they lied to me about them being there by Wednesday... was the order even placed?). I left with no help and no idea when my tires would be in. They called shortly after I left and said they could get a different set of tires in for me by the next morning. I said okay but the next morning came and I heard nothing. I went to their shop and discovered the tires were not there as promised and once again I had no idea when my tires would be there. The staff didn't care and didn't seem concerned about helping me. I calmly said "okay" and left. I went across the street to NTB where the manager was extremely nice and welcoming. Within minutes he found and actually ordered tires for me right in front of me. The tires were expedited to come in the very next morning and the price was even cheaper than Conrad's. Conrad's wasted a week of my time by stringing me along for days and provided horrible customer service. Who knows when my order would have actually came in and when I would have been able to then schedule service after that. I have been in a rental car all week just racking up rental fees while waiting to receive service from Conrad's. I wish I would have went somewhere else sooner. There are plenty of other tire shops in this area. Save yourself the headache and go somewhere else.
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December 2022 by Izzy K.
I had a nail in my tire so I scheduled an appointment to get it fixed. Scheduling online was so easy! They were timely, and notified me of where the nail was. They didn't charge me either which absolutely made my day! Highly recommend.
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November 2022 by Tay Sauer
I am so thankful for the staff here! My car broke down right next to their store and the employees came out and helped me push it into their parking lot. They were so kind and fixed it up quickly! Will definitely be back!
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November 2022 by Fanny Pak
Free air for your tires, and all other tire needs met here. Bought a tire and they put it on for you
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October 2022 by Matthew Mullins
Incredible service! They were able to quickly work me in without an appointment and I watched them go above and beyond for ever other customer that can’t in while I was in the lobby. I’m super impressed and will be coming back here for all my automotive needs.
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October 2022 by Tia Tried It
Looking for a Battery? Skip this place. I called to get a quote on a replacement battery. I was looking for the out-the-door price installed. I had the Make, Model, Vin, all the specs available and was told I would have to come in, pay their inspection fee and then get a quote for the battery installed price. No sir...I'll take my business elsewhere. You should be able to provide an estimate over the phone. Best case scenario for a standard replacement along with a disclaimer that additional costs may be added based on extra components needed. Recommend an inspection for thorough analysis if I called stating I was having issues and needed diag.Called other locations. No issues providing an estimate at all. Would not recommend this location for lack of transparency and trying to get an extra sale out of me.#TiaTriedIt
