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September 2024 by Gene McLoughlin
Great dealership! Ben was fantastic and made the process of buying my truck as fun as it should be.
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August 2024 by Roy SHAY
They got me right in. Explained what they were going to do and the time it would take. Time was right on.
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August 2024 by Tina Powers
We love the service that Ben and his team provides. We love our new car!
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August 2024 by George Estrada
Coughlin Chevrolet had the exact vehicle I wanted and they worked to make it happen, I'm so serious about this dealer that I drove 5.5 hours and they were quick to accept my trade-in & deal.
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August 2024 by Steve Foster
Poor Salesman, acted like I was a interruption to his day,on line sales person said she would have someone call back, nothing, oh well, I can buy somewhere else.
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August 2024 by Saige McMillin
This dealership sold us a DUD truck… We had traveled from Crown City, OH to look at a Nissan Titan XD the dealership had online. The transaction began poorly as-is. The dealership was refusing to even fill up the gas tank on the truck with purchase. The truck was not detailed and dirty when we wanted to purchase it and the company claimed we would have to come pick it up another day since they couldn’t detail it that day. They communicated poorly there after about the condition of the detail and when it would be completed. Come to find out that when we get back to the dealership to purchase the vehicle after being told it was ready, the detail team had to leave mid-clean so the vehicle was never fully detailed. The truck was listed with several features that it simply did not have. It claimed in the listing that it had heated leather seats, for example. The truck did not even have leather seats. For these reasons we asked a lower price on the truck which the dealership refused as advertising error. This process was extremely long and the women’s bathroom at this facility had blood all over the place including on the toilet paper. I have attached a photo of the blood in their bathroom. Upon purchase the vehicle was positioned at a property that is listed for sale. We parked the vehicle there until we were planning to use it for a cross-country trip while pulling our travel trailer. We put several thousand dollars into upgrades on the vehicle like towing mirrors, running boards, backup camera, and tonneau cover these upgrades took a bit of time but the vehicle was not used during the upgrades. Once it was time for the trip we had made sure the vehicle was ready and safe to take our family on our vacation, 5 days into the trip while only putting around 2,000 miles in total on the vehicle since purchase in the middle of the Mojave desert the vehicle was completely immobilized without warning stranding our family including our 18 month old daughter and two dogs in 115 degree weather with no way to get out of the heat and no civilization nearby. Our vehicle had to be towed to the nearest Nissan dealership and our family was stuck in Lake Havasu Arizona for the weekend since the truck couldn’t be looked at until Monday. On Monday the dealership informed us that our truck had “catastrophic engine failure” and the repair cost would be around $37,000. The truck was bought for around $25,000. They informed me that a chunk of metal the size of a computer mouse had broken off of the crank shaft and was found in the oil pan. In communication with Coughlin I received a few calls back from the dealership basically informing us that they were unwilling to do anything for the situation and would contact us back however we have not received any calls back from this company. The vehicle was purchased on 5/23/2024 and was rendered scrap metal on 7/13/2024 with around 2,000 miles put on the vehicle since purchase and only having made a single vehicle payment. We put $7,000 on the purchase price of this vehicle and financed the rest. Since we were trapped in the desert with our children and animals we had to abandon the vehicle and our $30,000 travel trailer in Arizona. We then had to pay for a rental, motels, and a storage facility for our travel trailer since we were unable obtain transportation to get our camper home. I have attached photos of the blood in the bathroom and the photos from the Anderson Nissan dealership in Lake Havasu, Arizona. This purchase has financially devastated our family and will continue to devastate our family since we still have a lot of the mess to clean up. I will be in contact with media and legal teams regarding Coughlin GM as well as Nissan. We are offering to donate the vehicle to NHTSA since Nissan has declined inspecting the vehicle. This vehicle was clearly a safety hazard.
This dealership listed this truck stating it had a factory warranty, and sold the truck with the impression that it did have that warranty. I have added the photo showing the truck was listed with Coughlin.
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May 2024 by Jim “Jimmy” Boyer
Nice place to shop for a pre-owned vehicle.
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April 2024 by Dave Potocki
Good location to buy a car or truck
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April 2024 by Jennifer Bowles
Bought a Chevy Blazer there with no issues 7 months ago. Went in to buy a truck and had a few hiccups trying to get approved but was told on a Tuesday that everything was a go and we were set to pick it up on Thursday late afternoon. We went in and signed and paid our down payment and left. 24 hours later they call and tell us the loan fell through and we had to bring it back. What kind of car dealership lets you sign for a vehicle and leave then tells you no?? They asked us to return it so we did the very next morning and was told that our down payment would be overnighted to us, because we had paid cash they had to issue a check back. Fine. But here we are a week later and still don’t have our money back. This place is shady, and they lie. Wish we would’ve never got the first car there and would never recommend. Will we ever get our down payment back? I don’t know but we will definitely be contacting a lawyer.
Don’t go here…in fact RUN
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March 2024 by Scott Sayers
6 months ago, I bought a 2020 GMC Sierra AT4, 85K miles, no warranty. Background, I live 115 miles from this dealership but they had the truck I wanted so I made the drive. There was never any doubt in my mind that I would not go back there for service just due to the distance. On my way home from picking up the truck, the TPMS system said there was an error and was only showing pressure for three tires (no LF). I chocked it up to a bad sensor and as I have replaced these in previous vehicles and know they are not that expensive, I pressed on home as it was too late and I was half way home . This was an intermittent problem until I did my first oil change / tire rotation. I mentioned this problem to the Chevy dealer and asked them to change the sensor. They checked the sensor and it was reading a strong battery signal so I told them to just rotate the tires and I would see what happens. Soon after, this intermittent problem became and consistent issue. The problem was it was showing the same LF tire even though the tires had been rotated and reprogrammed which meant the issue was something else. That Chevy dealer wanted a ridiculous amount of money just to diagnose the problem ($200).
That's the history now why I'm recommending Coughlin, a couple weeks ago someone from Coughlin just made a 6 month check up call. I told her I loved the truck and had no issues other than this TPMS problem. I had no expectation of the dealership doing any thing about this, (six months and 7k miles later) she told me she would contact the Service Manager, John Tackett, and have him call me. The next day he did and he told me they would at least diagnose the problem, no charge and see what they could do. Thinking this was looking like it was going to turn into an expensive fix I took him up on the offer. Today I took the truck in and dealt with Paul Lynch, the Service Advisor. Long story short, not only did they diagnose, but they spent a total of 3-4 hours taking care of it at no charge to me. I find it so refreshing this day in age to have a company stand behind what they sold me, I'm just at a loss for words of thanks. Next time I need to buy a vehicle, I will be checking this dealership first, even with it being 115 mile drive. Kudos to John & Paul, thank you both very much!!! Also a shout out to my salesman, Forest, as I had a good experience when I made the purchase. Obviously, I recommend doing business here!!!
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March 2024 by Jenn Graffis
If I could give zero stars, I would. We made an appt. The person left before we arrived. A salesman came out, said “can I help you guys”. We wanted to see a specific vehicle, and made sure it was there. He takes us all the way back to the body shop, not there. Then says “what are you guys doing, picking it up, or is it being cleaned or what?” We then said “ we just came to look at it, we are in the market for a new vehicle”
We stand in the middle of the lot and he says “well could be down there, over here…..etc”
At that point we realized he didn’t really care to help nor care to know what exactly we wanted. Never once did he actually go inside or look up the SUV. So I proceeded to say I had just sold my jeep and I had money in my pocket to spend. Then suddenly he wakes up a bit.
You won’t get our business, and we will be sure to stray people away. Don’t judge a book by the cover. ✌?
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February 2024 by Sam Randazzo
Coughlin Circleville was a pleasure to work with. Devon was a great and informed salesmen. Also the team there is great with communication and negotiation for out of state deals. Overall a great buying experience.
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January 2024 by Tom
I had the best buying experience purchasing a 2024 Silverado High Country at Coughlin GM of Circleville!
I made an appointment online to purchase the vehicle
The sales rep was waiting for me with the truck parked at the door
They gave me a fantastic deal on my trade
They shopped local credit unions and gave me the best rate
They accessed my electronic State of Ohio Title from my trade
They applied the recent Chevy promotion that just started 2 days ago
They were so friendly and helpful.
What a great experience!
Special thanks to Randy and Coughlin!
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December 2023 by Paige Bonham
Could not have asked for a better experience. Jodie is fantastic to work with and always goes above and beyond to find the vehicle and features I’m wanting!
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December 2023 by Tom J
Honest, knowledgeable, and very hospitable.
