-
January 2024 by Michelle M.
Where do I even begin? First, the parking lot hasn't been cleaned in what looked like weeks. I literally had to serpentine around trash and debris in the lot...fast food bags, plastic cups, dirty diapers, you name it, I saw it. Second, all of their carts need front-end alignments because they all pull one direction or another. Today was the first time I had been in since their "remodel" was completed. The only thing different is the clothing department. I appreciate the effort of trying to make it look upscale, but it also looks like you upscaled the prices too. I am floored at some of the prices I saw. Several different styles of cheap-looking, ankle boots they have the audacity to ask almost $30.00 for. You can get far better quality shoes at tj maxx for that amount. There are no cashiers. Not a one. You have to use the U-scan. Poor lady had a cart filled to the brim with grocery items and looked all around hoping to see an open register. Then I heard her say to another customer "I really have to scan all of this myself?" I don't know what happened to this location, but it is not looking good. I'd rather drive up to the Mason Walmart. They have the best customer service and selection of products than any other Walmart in the city...and I can actually walk from my car to the front entrance without rolling my ankle stepping on trash.
-
November 2023 by Joyce W.
I want to report one of the managers at Walmart named Tosha. She was on duty at six she was cussing out one of the employees she was calling her all out her name and I just walked by and I looked. I just looked and I said to myself, if that was me, I think I would've beat her ass up in that store the way she was talking to that employee, she does not know how to be a manager you do not talk to your employees that way, and I really don't know what else to say. I just kept on walking through the store and came across her again and she was cussing out another employee you really need to get rid of her if she's going to talk to your employees that way they're gonna all quit. She needs to have some kind of training or something or take her back and make her learn some people skills because if she keeps talking that way to the employees they're gonna whoop her ass.
-
November 2023 by Michelle D.
They've remodeled this store recently and moved everything around. Not much is in its former place and it looks as if the outdoor/plant area is permanently closed. The beauty department now has its own cashier (when someone is actually manning it) and you pay for your items before leaving that area. I'm guessing to help cut down on theft. The whole store has been cleaned up and it looks so much better! The checkout lanes have been widened and several more self-scan checkouts have been added. I don't think I have ever been in this place and not had to wait a long time to check out - until recently. The employees are still scarce and they are still unfriendly and unhelpful when you find them. Also, the Customer Service desk is frequently closed. Lights off and closed at almost any time of the day. I'm so glad this store has been cleaned up and reorganized. I hope it stays that way.
-
July 2023 by Amy M.
This is the worst Walmart in existence! Don't waste your time. Go to Mason Walmart if you need something.
-
March 2023 by Joshua Early
Good customer service
-
January 2023 by Lauren F.
Walmart is Walmart. Do we really expect great things!? It's pretty average. I just go in to get what I need and get out. The worker answered my question about location of items. I picked them up, checked out, and left. Thankfully, it wasn't too hectic nor crowded because they had self checkout and cashiers on registers.
-
October 2022 by Tyann A.
I had a decent experience at this Walmart. The parking lot was under construction when I went so that was a little challenging. But the layout of the store was easy to navigate. They have pretty much everything your average Walmart has. The bathrooms were closed when I went so I can't really comment on those. But the staff was nice. Just make sure you keep you receipt, they check every receipt even if it is not large items.
-
October 2022 by Alicia S.
I usually end up here when I am running out of time and I need something quick it's close to my home or I'm very tired. I'm usually disappointed every time I come. The place is dirty and usually the stock is piled high on the floor and in aisles. Today I went through the checkout line and asked the girl if I could use Apple Pay. She said she would ask the man at the counter. She came back and said no I could not use it there. I cannot believe that the largest retailer in the world does not take Apple Pay! I forgot my wallet at home I needed to get a couple of things for my classroom. I guess I'll go to target where I can use my Apple Pay. Target is clean and have prices that are competitive to Walmart in fact, I often find things cheaper than at Walmart. I gave all of my items to the cashier and told him if I couldn't use Apple Pay I wasn't buying them. I did not have any other way to pay. So I wasted 15 minutes getting something and then I wasn't able to pay for it and now I have to go to a different store that accepts Apple Pay! I guess it looks like I will be shopping at target from now on. I'm sure Walmart doesn't care As they do not care much about their workers. They won't let them form a union and they pay them less than other jobs in retail. Please do not go there if you need something quickly, as things are messed up on the shelves and not in the right place.
-
January 2022 by Patricia G.
No scan lines for greater than 20 items. I wanted to use the scanner, but I was told I couldn't because it was 20 items or less. There was a sign hanging from the ceiling. But not at eye level so I didn't see it. I had to go to the one checkout lane opened and waited 30 minutes to check out. I have never liked this store, but my mom does so I went there. After this visit I told my mom I'm never going to this Walmart again!!!
-
October 2021 by Kelly A.
I went there recently and was looking for pumpkin carving tools because online it said there was three left. I asked these two older ladies that worked there if there was more. They immediately said no without even checking. Not to mention they were just standing there in the seasonal section just talking to each other and not doing anything talking about how the store was messy. It was one white old lady and an african american older lady. they were no help.
-
July 2021 by Jason C.
This place is like a third world country. I think a prerequisite to work here is a bad attitude. Store is dirty, restroom has urine all over the floor and smells like fecal matter. Never ever shop here.
-
May 2021 by Darby C.
Nick/ Manager; Thanks for the easy process regarding Vaccine and pharmacy needs!
-
April 2021 by David C.
Safe amid COVID-19 but terrible service. Wait times at checkout and returns can be 20-40 minutes. Usually there are 10%-20% of the lines open. Many times the service counter isn't even open.
-
December 2020 by Ramse K.
Terrible service, took a rational customer complain about closing down the u-scan, leaving 1 aisle open for a lot of people, in order to get another aisle opened up. I find it absurd that there were enough employees standing around on their phones to open up every aisle and then some. Had I been the manager in charge I'd have fired everyone standing around
-
March 2020 by Cindy N.
This store is just horrendous. I've been there three or four times, and today was the last time I'll ever step foot in there. Disorganized, empty shelves and racks, employees look like zombies. (I saw one employee today standing in the cheese/lunchmeat isle doing nothing other than staring into the abyss for well over five minutes). The entire store is a complete mess, and there were very few customers in the store on a Tuesday at 10am, so being busy is not the issue. It's just mismanaged. Save yourself the aggravation and pick a different Walmart or a different chain altogether.