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September 2023 by Rooney Summerlin
My wife was pleased with the customer service and help that she received
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August 2023 by Life4live
This cashiers are SO rude !! I was waiting in “line” well what I thought was the line and the cashier asked another customer from the other side that she can help her , instead of saying that she can help whoever is next ?! I told her excuse me but l was here way before here !! And other customer open her mouth saying the line start over there and l say well there is no SIGN where to get in line!!! And the cashier who was attending this customer make fun about it confirming, yes the line start over there !! Ridiculous!!
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July 2023 by Savannah C.
I was in dire need of a new bra, I've been having issues with the current bras and realizing that they were all the wrong size but I made it clear to the associates that I needed to walk out of here with at least 3 comfortable fitting bras they got me sized in and put me in a fitting room when I said the bra worked for me they brought me to the wrong bra size then proceeded to remove my name from the screen in the changing room when I got let back it to that room I didn't think much of and was asked 2 or 3 times if I was still in the room to which I responded yes. I asked for help on two of the Bras and got immediate help but wasn't done. So I went to grab two more bras, leaving the bras I was going to buy in the room, my room was then given away very quickly I decided to grab two bras off the Shelf and check out since i wasn't going to be validated as a costumer there I still went in with a very clear mission and still was in desperate need of Bras. I'm extremely disappointed in the sales associate I had the unfortunate pleasure of having help. To make matters worse I called and talked to the "manger" and she defended "her" I'm extremely disappointed and will not be coming back
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June 2023 by Jessica Patterson
The manager was very unprofessional. You don't sit there and argue with a consumer just to have the last word. You should also learn to smile, after all you're the manager of a department store, where people come in happy and should leave the same way. Learn customer service skills
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June 2023 by Jacquelyn Gilligan
Horrible customer service by sales associates and especially management Rashauna...not sure about the spelling. She was very confrontational, rude, and unprofessional. She even took it to the level of calling security on me and banning me from the store for advocating for myself as a customer. Check the surveillance, and they will see...I did exactly that. Btw, police even said they were rude and unprofessional when they took my report . Oh, yes I called the police because it was escalated that bad!! #boycottvictoriasecret
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June 2023 by Cheryl Davis
They had some deals on their perfumes and lotions I got four bottles loved it
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May 2023 by All Experiences
Like the song says, "it was made up by a dude." It's designed for women but made for men because they do put the kinky stuff in prominent locations.They do have photography and mannequins with plus size women (about a 20% mix) but by and large it sells with men in mind by what men would want to see, not necessarily what's comfortable. All that at premium prices (think $50 bras).The marketing works because it's filled with women and girls wanting some of that "sexy."The staff is helpful (personal follow through), store is clean and organized, and definitely shows as upper scale high brand (down to the trendy techno music playing in the background.)
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April 2023 by PerspectiveZ Creative
Like the song says, "it was made up by a dude." It's designed for women but made for men because they do put the kinky stuff in prominent locations.They do have photography and mannequins with plus size women (about a 20% mix) but by and large it sells with men in mind by what men would want to see, not necessarily what's comfortable. All that at premium prices (think $50 bras).The marketing works because it's filled with women and girls wanting some of that "sexy."The staff is helpful (personal follow through), store is clean and organized, and definitely shows as upper scale high brand (down to the trendy techno music playing in the background.)
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April 2023 by Ken
Very patient workers even when there was a long line. They stayed past closing to allow me to try on a couple of items. Very accommodating to my needs, for my 39th wedding anniversary. Thank You Ladies!!!
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April 2023 by Alina Newman
They need to train the cashier…to let the customer know if you are a few dollar( 4$ in my situation) away from getting a free bag. I needed it to ask all the questions, the lady wasn’t planning to tell me nothing. I would never come back to that store!
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April 2023 by Brandi Boyd
Can't wait To Go Back And Buy A Lot Of Stuff
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March 2023 by Nekeia Castillo
I don't like this location. The store is awkwardly set up, the workers are not friendly and the selection is poor. This should be a flagship store, but it's far from it. I prefere the Liberty Center store, they are always friendly and I can always find stuff I like.
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February 2023 by Google user
This store has been recently redone and the set up is pretty new. However felt the number of choices were limited and only latest fragrances were available. Intimate wears were also limited. Had to wait for 10-15 mins for billing. Prefer buying their products online personally.
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January 2023 by Padma S
This store has been recently redone and the set up is pretty new. However felt the number of choices were limited and only latest fragrances were available. Intimate wears were also limited. Had to wait for 10-15 mins for billing.Prefer buying their products online personally.
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January 2023 by Stacy Tye
They are In the middle of renovations and it was combined into the tiny PINK store. Had a very limited selection compared to what I usually expect at Kenwood VS. The cashier didn't remove a theft tag, and the alarm didn't even go off to stop me at the entrance. I didn't realize until I got home and unpacked the bag. Looks like another trip there for me :-( Then, I was doing a separate purchase using a rewards card and asked to put in my phone number - she said I didn't need to enter it. I thought she had it from the previous transaction, but she didn't...so it didn't go on my account and I never got emailed the receipt. Even if it's an extra minute or two, details matter at the register. It's the last major interaction with any store and this experience was just sad.
