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August 2024 by Noah Helmer
They make it hard as hell to get the phone you want I wanted the Google pixel 8a but they refused to sell me it because the “Google pixel 9 is coming out in September “ you guys lost a loyal customer as of Friday July 26 I am a t mobile customer and I’m telling everyone to switch ?
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July 2024 by Alex Loring
Evelyn was wondering helped me with 3 problems in under 20 minutes on 3 different phones even on my business account.... Was absolutely attentive, and great to my dad with his question.... Would return
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July 2024 by Glenda Gabbard
They will answer questions
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July 2024 by xxFallenDreamsxx
Not a very knowledgeable team. Don't know how to set up androids after transferring from iPhone correctly but beechmont verizon knows how to do it. Tanika is the only one knowledgeable at this store if she's not there nobody helps. Get it together eastgate. We need more than one good staff member.
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May 2024 by Carolyn Miracle
Customer service? There is none! You can not speak to a live person under any circumstances.
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February 2024 by Kathlyn Hacker
Very friendly!Like how they have more than just cell phones to try out now
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February 2024 by Cady Lynn
I believe her name was Tanika…she was so helpful. I had a heck of a time dealing with AT&T, was there for an hour. Walked in Verizon and spent maybe all of 15 minutes, purchasing a new phone and new line. Easy peasy, so happy!
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February 2024 by Ryan Brewer
I bought a Samsung S23 Ultra and I was not notified I was entitled the Samsung watch for free during "promo period" when I bought my phone. By the time I figured it out the "promo period" was over and I was not allowed the watch when I contacted Verizon. So basically I got screwed a free Samsung watch.
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January 2024 by Oybek Olimjonov
This was my favorite Verizon store and I can’t be more thankful to Kevin Worsham. He is one of the best salespersons here and very helpful
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January 2024 by rob hines
The staff at this store goes above and beyond. Taking the time to explain all your options and being patient while you make the best decision for yourself. I think it was Alex or Alan that helped us. Either way the guy was very helpful.
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January 2024 by Rachael Tuke
If you don't want your account messed up do not go to this location. Terrible service, they do not know what they are doing. Definitely feel cheated. Was lied to and am now out 500 because they messed my account up so bad.
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January 2024 by David Botner
This is NOT the employees fault but it was the Verizon main center they were on the phone with, who had my poor wife, on New Year’s Eve, sit their for a literal 5 HOURS trying to fix the phone they JUST sent us, only to tell her to take the phone home and hope it connects overnight? Are you serious? Do NOT switch to Verizon. We are DONE. Incompetent and ignorant.
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December 2023 by Adrianna Fessler
Went in as a 10yr plus loyal customer woth auto pay, my phone worked fine until the morning and then some reason it won't stay On Verizon network. Went in, guy told me 3 times it's bc I didn't pay my bill, wouldn't hear me out about other techs who have given me other connections trials to get it back. The man again said it was bc I didn't pay my bill, after telling him multiple times it's not bill, I walked out completely unhelped and pissed to the max. Will not go back. The disrespect is unreal.
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December 2023 by tamara tungate
Got a new phone and wanted to use Verizon wireless network guest connection to transfer my info. From old phone to new and they said they would charge me $30.00 to use it. I said I would sit in my car in the parking lot so I wouldn't be in the way. He said good luck trying to pick up on the signal because you can't park in the spots near the building. I was appalled at this treatment with as much as I pay verizon and for so many years that I've been with them.
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November 2023 by D W
This store closing for no reason i have been there twice they closed for snow and it wasn't even snowing yet .they The manager Christian is a flat out liar. Disrespectful to women and laughed about veterans discounts said they get enough free stuff. Been there several times it's always a hassle and always seems to be the one pulling the strings if thier customer service wasn't so horrible I wouldn't be forced to step foot in stores like this. This store is the worst in the tri state if you need to do anything DONT GO HERE and if you see the manager who you can't miss, don't even bother you will walk out 100 times more frustrated than when you walked in . They will refuse to do anything except selling you something over priced or add to your account any issues they will just lie and say it's your fault until you leave . Businesses like this are the reason Google needs to have less than 1 star options . The rest of the staff was very helpful but being managed by someone like that restricts thier services .
