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June 2024 by Paul S.designs
Not welcoming.
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May 2024 by Miguel Fritz
I showed up at 7:10pm 50 mins before the store closed, the rep, Mr. Justin was extremely rude and a matter a fact. He continued to remind me that they were closing soon, and just generally did not want to help me up grade my phone. Horrible experience!
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May 2024 by Connie Pouncey
I have been with Verizon 17 yrs and this store is ridiculous. My husband went in just to upgrade his phone and they tried to over sell him by adding a Home device we did not need and then gave him the phone in the box...no help whatsoever in activating the phone and told him to take it elsewhere to enter contacts etc....What kind of customer service is that.
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April 2024 by Bridget Shoe
Myron fFxed my phones screen protector the other day. Thank you
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April 2024 by Timothy Huesman
Yesterday a associate named Justin went above and beyond to help my brother who was having major issues trying to get into his apps Justin took 1 1/2 hrs to get it fixed, a big yell out thanks Justin
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March 2024 by SCOTT FISH
Terrible customer service Sales claims they don’t service the customer Never go to retail store Always Corp store
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March 2024 by Shannon Feick
Terrible service. Pack a lunch and plan to work for days for them.
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January 2024 by Laura Donohue
Horrible customer service. I’ve been into this Verizon FIVE times now and my issue is STILL not fixed. Nick, Ziggy, and another employee all have told me this will be fixed and it still is NOT fixed. Cannot call the store which is a HUGE inconvenience for the customer bc now I have to go out of MY way to continue to try to REPEATEDLY get my bill fixed as quoted at the time that I upgraded my phone and my daughters. I don’t get why it’s soooo difficult and messed up my bill sooo much transferring my old numbers to new phones. This has never been an issue in the past and now at Verizon it’s an ABSOLUTE LIVING NIGHTMARE. I know TMoblie doesn’t do business like this. Why can’t Verizon get it together and fix these issues bc of all of this I will NEVER be upgrading my phone through them again. I will switch carriers before I ever relive that nightmare. With that being said I need to set up a SIXTH appointment for an issue that was supposed to be resolved FIVE trips to the store ago!!!! NOT HAPPY WHATSOEVER AT ALL!!!!!!!!-_-
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January 2024 by Berlinda Selke
So very upset with this switch we recently made. Please make sure to read fine print because Justin absolutely lied to our faces and now they are not wanting to hold their end of the deal. If there are no promotions going on then just say so but don’t lie to customers. Had to pay well over $100 the first bill and was promised a $200 gift card that was the BIGGEST REASON why we all switched and some didn’t get that as promised. Employees need to be better educated on what they are selling because they are ripping off customers left and right. Really wish i could switch back to previous service but now we are stuck in this contract.
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January 2024 by J
Adam is the BEST !
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January 2024 by Wanda Becknell
They were rude and did not help us or care about what we wanted to do. Handed me a phone number and said, "Do this," and were done with us
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December 2023 by Della Scott
Wonderful people with services.
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December 2023 by Marianne E.
My family and I have been a long time customer of Verizon. We have been happy with their service. I wanted to specifically leave a review regarding my experience at the Cold Spring KY store. My dtr and I went in to take advantage of the holiday offers that were being advertised. I was interexted in a smaart watch due to medical conditions that i have. Our rep, Hanz, greeted us professionally as we arrived. To say the least, he went above and beyond explaining options not only a watch appropriate for my needs but also finding one that would fit the holiday promotions. He was very patient, even calling in to the customer service dept for us to make sure that my family of 5 cell phones xharges were at the most beneficial financially. We did spend some time at the store to achieve our goals, but it was absolutely well worth it. Hanz took his time, patient and kind the entire time making sure that our needs were met. I was very appreciative of his kindness and assistance. Verizon offered great deals, but Hanz will always be the store rep we will deal with with my family's future needs! Thank you Hanz!
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November 2023 by Carlos Alonzo
Horrible customer service.. I will not come back into the store .Horrible horrible service .I should add the person name but I’m not
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October 2023 by Victoria Rogers
Not very helpful
