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July 2025 by Dave Langefels (Big Dave)
ups.com is horrible. We had payment and service fees that were more than the freight bill. Payment policies, service fees, customer support all of it is horrible. My business had to pay there fee to make them go away. We immediately closed the account. You know there are other shipping options right?
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June 2025 by ira madden
Always an issue with delays from the Sharonville location. My package is currently in New Philadelphia instead of delivered to me because the Sharonville facility sorted incorrectly.
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October 2024 by Julie Ann Moore (JAM)
The new employee at the counter didn't know what he was doing and now my previous owl lamp that was being shipped for sale is unobtainable
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January 2024 by John R
Always reliable
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March 2021 by John Adams
Was having 3 items shipped in. Receive a notice that all 3 had been delivered but only one package was actually delivered. The man from dispatch I spoke to was rude, would cut me off in mid sentence then when I gave him information on the packages that were missing he disconnected the line. These people are total clowns.
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March 2021 by Seth Hershey
On first impression, not a very clean lot, but customer service was great. Wish they could have delivered my goods to me on time though.
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January 2021 by Russell B.
Good Professional Service there...
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November 2019 by Johnny Ts
One of our all-time favorite places to stay clean helpful just a bunch of all around good people
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September 2019 by jtholt 2112
One of our all-time favorite places to stay clean helpful just a bunch of all around good people
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June 2019 by dontae brown
All ways helpful
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October 2018 by Valentin Nicolae
The best UPS team, good people
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April 2018 by Jim Popp
Went looking for a job..... Still looking.
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March 2018 by buster 53546
Great place to get loads from I was in and out with trailer loaded and bol in hand in less than 30 minutes the 3 times I've been there. Also most place that you deliver to for a ups facility are normal very quick unloading as well
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January 2018 by Justin Carabello
These folks always make picking up my freight easy!
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December 2017 by dthom1030
UPS Freight delivered 2 Grizzly band saws to my residence. The first, 2 fork lift holes were in the top of the box, and the saw had huge dents in the housing and cast iron wheels. Grizzly sent me a replacement band saw that just arrived today. The box was completely torn to shreds with at least 5 fork holes piercing through. The bottom of the box was practically gone, with just the styrofoam showing. I have not been able to set up the saw yet to check for damage, but the condition of the delivery is completely unacceptable and shows no respect to the customers. Given this happened twice, I have absolutely no confidence in UPS freight. My father, who has worked in the corporate office at UPS for 40 years, was present for this delivery and completely embarrassed by the quality of the package. I don't know if this is an issue with the Cincinnati Terminal, or UPS freight as a whole, but their service is horrendous. With that being said, the drivers were very professional and apologetic. They too were emabarresed by the damages and thought it unacceptable.
