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September 2023 by Steven
So I guess now they don't have peanut butter as an add-on to a shake.... and the new kiosks are a joke... Pay 2 bucks extra to get a thick shake or else u will get a watery milky so called shake... It's more like flavored milk with how thin these are... These were so bad I'd rather get a shake from white castle... It's def better quality than udf shakes now...
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September 2023 by Dominic Smith
The most unprofessional UDF ever........thanks to Jennifer, I had to wait til she finished texting before she could finish checking me out...had to call her name as if she was in a trance with her phone......almost like her mind went blank........wow.........I guess customer service is not on the list of requirements to work here..........
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August 2023 by Chris Johnson
The young women that works at this store at 1:30pm on Sunday July 30th, 2023. They are way too lazy when it comes to having fresh food on the Hot Rollers for the hungry men that comes in there. There's no hots dogs, sausage or the Mexican sticks. I asked why there wasn't any hot food and they said that they didn't feel like putting any out.
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August 2023 by Honovi Alpha Wolf
The most unprofessional UDF ever........thanks to Jennifer, I had to wait til she finished texting before she could finish checking me out...had to call her name as if she was in a trance with her phone......almost like her mind went blank........wow.........I guess customer service is not on the list of requirements to work here..........
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July 2023 by Danny Cross
Too many underage kids work here and not enough employees old enough to sell beer. Wouldn't be so bad if the kids actually did other work related tasks instead of having cell phones and ear buds stuck in their faces!! Want tobacco or beer? Go to Speedway!! Kids do not need to work in convenience stores.
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July 2023 by Aidan Morgan
They were out of pretty much every ice cream and the sundae we got ended up having hair in it.
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July 2023 by Joel Dale
Clean, good service, what should be expected from a well maintained gas station/ convenience store
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July 2023 by Sarah Carson
Every day I come in here to get a double shot Starbucks coffee and everyday it's not stocked! Everything can be seen in the cooler just not being stocked! Will be posting pics! The employees said it's pepsi's job to stock the Starbucks coffee not theirs! When I let Hailey know I would be posting on Google reviews she got and attitude and ran to get the manager to tell on me! The manager acted as if he didn't care nothing was being stocked or that I'd be posting about them not doing their job.
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June 2023 by jaimee armstrong
Pretty bad store. This place has gone down hill. Nothing in the cooler stocked and employees standing around talking. Fountain drink area totally disgusting. Do the employees stock anymore
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March 2023 by Drew N
All containers of coffee cold 2 days in a row.
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January 2023 by Christena Rooks
Absolutely one of my favorite stores to visit! I enjoy there various choices of coffee's an donuts
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December 2022 by Jeyson Garcia
This is the the worst place ever I had my support dog with me and the guy at the counter was so rude didn’t wanted to assist me I told him it’s a support pet he’s a black old person NEVER GO THERE THERE ARE RUDE AND DISRESPECTFUL
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April 2022 by Lori Ann Marie
Walked in to get a great UDF shake 45 minutes before closing 3 employees all up front within 2 ft of me ignored me while I stood in front of the ice cream counter until I finally asked could I get a shake and the man at the register who never looked up, and said “only classic shakes “ well I always get a cookies & cream shake so I therefore I’m out of luck ?? L lol we’re I go every night to a UDF to get a cookies and cream which is standard and was refused service ???
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January 2022 by D Mason
This the worst UDF I've ever been to! I'm not even from the Sharonville area and only stopped in there after leaving an event with my family! Soo i wasn't aware u had to use a kiosk too place ur order! (Different) anyway once i realized that's what you had to do i placed my order not realizing i made some mistakes..Once i realized i made the mistakes i simply told the employee that's not what i meant to order and they had a Attitude! When i called to speak with management he wasn't really any help either!! I will not be returning to that location!
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December 2021 by Peggy Tegeder
On the evening of November 16, 2021, my family stopped off at UDF for an evening treat. My best friend and my son placed an order on the kiosk at the dip side for a shake and malt. We gathered at the register to purchase our things. The employee checked us out, and another employee came from the back to work dip side. The employee came from the back and had her personal cell phone on blast for all to hear. At this point, the shakes we just ordered hadn’t been made and another couple people placed an order. My friend and son continued waiting for their shakes. I went outside to wait for them. As I waited for them, the couple that placed after my friend and son received their order, in addition to another gentleman that placed an order well after them. Finally, I returned to the store to ask my friend what the hold-up was about. As I was asking the question, the female employee chimed in and said “the order was deleted.” I asked why they were never told and why it took so long to acknowledge the order hadn’t been made. The female employee told me “you can come behind here and make it!” I asked her if she thought she would be able to maintain employment with the mouth she has. The employee didn’t care and continued to banter back. The female employee continued to pop off with her mouth, then the male employee told me he needed me to leave. I guess the pizza they had delivered was more important than taking care of their guests. By the way, a total of 5 or so people had been in the store, so it wasn’t busy. In addition, all gas pumps were down, so the employees didn’t have customers getting gas to tend to. It was at least a 30 minute ordeal. In fact, the process took so long that the pint of ice cream I bought was melted by the time I got home, and I live three minutes away, so it wasn’t travel time that caused the ice cream to melt.
