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September 2024 by Shena Gorman
Staff is extremely rude. Doesn't want someone using a microwave even though they have one at home. Never in my life been to a Udf with no bathroom either. They got one, they just do not want people using it.
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June 2024 by Sevak Dovlatyan
Be carful here. You can get in a situation I got.
Paid for the gas inside the store and then after couple miles accidentally took a look on gas sensor and realized that got nothing.
The pipe didn’t work and they don’t care.
Also you can try to call to corporate they say but guess what : the number on the receipt is for survay and feet back !
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June 2024 by Deerick Chung
Morning manager is super rude to customers and staff seem not prepared and not thrilled to be there.
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May 2024 by Leah Rosenzweig
Very rude staff. They give you the death stare, while huffing and puffing to make a shake. I've never seen such rude employees. Who manages this place? Unreal.
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January 2024 by Emily Sloan
Extremely rude staff
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January 2024 by Timm Neeley
No public restroom
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June 2023 by BJ Smith
Not open until 1 am :/
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June 2023 by David Boocock
It's a local convenience store. The prices are good. Sometimes you'll be waiting a tad too long for checkout but it's nothing unreasonable. The employees are people, too -- reading these reviews, I wish that others would try to be more tolerant.
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March 2023 by Andrew G.
The two guys running the register when I was checking out about 10 minutes ago have this little joke or something where they just repeat everything that you say back to them. I bought a lighter, that's all I needed - I thought the cashier was making small talk with me but realized quickly they were actually making fun of me. It must be miserable work to be closing UDF on a Friday night, but I've never had someone waste energy and effort to annoy someone else while also elongating the interactions that they apparently dislike in the first place. Service and retail sucks, but you only make yourself more miserable if you create an antagonistic relationship with your customers. Eventually you will realize no one cares and nothing matters. Sorry to be a bother lol
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March 2023 by Joe Zureick
It is unbearable to engage with anyone working nights. If that was the only place for miles open, I would go elsewhere.
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August 2022 by Kristen M
I love the duo that opens the store. I stop by every morning at 515am M-F and the roller grill items are literally perfect. Thanks you two!
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June 2022 by Mrs Bell (Mrs. Bell)
Great customer service and a great variety of desserts and snacks. Great for quick stop
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May 2022 by melody graham
Needed ATM.Repair man working on machine.Wasn't able to use ATM.
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February 2022 by Tyler
I was born and raised in Cincinnati. Part of what makes Cincinnati special is great shakes from UDF! I have fond memories of growing up with shakes from UDF. As many people do, I wandered away from my home town for several years. Anytime that I visited, I would always pick up a great shake. I recently moved back to the Queen City. I quickly adopted the routine of treating my self to a shake from time to time.The shakes are as good as I remember. However, the UDF on Madison in Oakley has very poor service. As soon as the cashier notices my eyes staring at the shakes, they start complaining about making shakes. Often times, they will lie and say the shake machine is down. One time, they told me they quit making shakes at 9PM. I figured this was a common thing due to staffing issues, but the following day they told me they quit serving shakes at 8 PM. I found that they just quit serving shakes at whatever time I arrive. My roommate has years of industry experience and says that he could not imagine working with this type of behavior.I think of the great Native Cincinnati people such as Charlie Hustle, President Taft, Charlie Sheen and many more who achievements are due to great shakes. However, I worry about the future of UDF and more importantly the youth of Cincinnati. With out great shakes, the youth will be more prone to drugs and violence and UDF will be to blame.UDF, I ask that you Make Shakes Great Again!
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August 2021 by Britain Darrow
Rude employees
