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April 2023 by Sydney Pruitt
Went inside Tradehome Shoes today at kenwood mall and walked out disappointed. I came in the day prior but they were busy so I left. Came back in on April 2nd. I was wanting to try on On Clouds so I asked him for a size. He proceeded to ask me if I was a runner and I replied with “no just like the shoe”. I have been looking for a certain shoe and they had it. He tells me he has another color in mens that’s a 7.5. Comes back and says he doesn’t have it and and has men 8. I asked to try those on because I have multiple pairs in men’s 8. He straight up days “No, that size won’t fit”. My aunt looks at him and say “did you seriously say no to her”. He goes “well she could but it won’t fit”, he goes in back to get it and comes back out and says hr doesn’t have the shoe after he said prior he did. Honestly so disappointed with his customer service and ended up walking out because of that incident.
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February 2023 by Taylor Ragle
Phenomenal service. They went above and beyond. I had an issue with a pair of shoes and the management made it right. Nic & Connor are amazing. Highly recommend this store for anyone looking for great shoes. Their staff is incredible.
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January 2023 by Alexia Triantafilou
Best shoe experience ever! The most friendly staff and they helped my dad tremendously. My father struggles finding shoes with his foot problems and they went above and beyond to get him the shoe he’s been wanting by sizing him and custom stretching. Super helpful! Will definitely be going back!
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January 2023 by SarahBeth_ _
Everyone was super nice and helpful! Especially Nic! He made me feel welcome and comfortable talking to him and letting him help me find the perfect shoe!!!
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December 2022 by Jordan Lewis
I received wonderful service from Nic, he helped me find the perfect shoe! I'm excited to wear my new shoes and socks
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October 2022 by Nikki Willson
I spent 3 hours yesterday trying to find a pair of shoes at the mall that could help with the pain I’ve been experiencing from walking for quite some time. I was frustrated at not finding anything that worked, and walked into this store as a last resort before leaving. And then I met Nick. I explained my issue and told him I was wearing Chucks on a regular basis that weren’t helping my foot pain. He was an absolute pro. He suggested the Aetrex insoles to wear with my Chucks, and I bought them off of his recommendation. Honestly, I am so grateful I walked in that store. This is the first time in months I haven’t felt pain from walking. Thank you so much, Nick! I will absolutely be back!
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October 2022 by David Nienaber
Nic did a great job. The best experience I’ve ever had at a shoe store. I’ll be back.
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September 2022 by Bridget Felts
Went in the search for a new shoe that is great for long shifts as an ICU nurse. Zeke was amazing! I haven’t experienced customer service like that in years! I am excited to wear my new Hokas! I’ll definitely be coming back to Tradehome for future purchases! Thanks Zeke!
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August 2022 by Michelle Diekmeyer
The young woman working there yesterday and today was terrific. She was incredibly patient, thoughtful and thorough. I purchased Hokas yesterday and the arch just wasn’t working for me, too painful for my flat feet. I asked for a refund today and she remembered me (and my shoe size, and the walking plans I had) and said “sure, but could you try on a different style real quick, in case this helps.” It absolutely did - she knew which styles had less aggressive arches but still gave the stability and support of a classic Hoka. I walked out very satisfied. She was super friendly, knowledgeable, asked the right questions and was sincere.
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July 2022 by Lilly Hummer
Amazing service from Cameron and nic
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July 2022 by Meredith Viox
This was the best shoe store i’ve ever been to in my entire life!! I’ve seriously never had a better experience buying shoes. The customer service was outstanding (shoutout nic and cameron) and I left the store with an amazing deal on shoes for my mom and I AND a smile on my face :)
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July 2022 by Kimmie Hammond
Excellent service, knowledgeable staff, and a great selection of products! One of the best shoe buying experiences I have had.
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July 2022 by Kimmie Schulenberg Hammond
Excellent service, very knowledgeable, great selection of shoes,sandals, socks etc!
