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October 2024 by LK Brown
Great service as always. A new manager is operating the store.
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October 2024 by David Duerr
As always, fast checkin, great service, done on time, what more can you ask for!
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October 2024 by Mike R
Great service friendly staff.
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October 2024 by Christopher Page
I'll give them three stars just for the past help that I didn't have any problems with.
The last time I tried to get an oil change was a disaster.
I made an appointment for an early Saturday morning days in advanced. Dropped the car off the evening before and handed my keys over to the technician behind the counter.
Next morning by 10, 11 AM I called and NOTHING had been done yet. I walked to the store and got their around 12, 12:30 and was told "it was next".
I took my car back and made an appointment at the dealer for the next weekend. I was in and out in about an hour.
This was the 2nd or 3rd time this had happened over the years>
I might still visit for tires, but any other regular maintenance, I'll pay more at the dealer and get the work done when they say it will be done.
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October 2024 by Tsabika Vasilakis
Awesome customer service
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September 2024 by Deborah Amend
On Monday July 29th, I took my car into the tire discounters at 8512 Winton Road. I needed to have one tire patched, the tires rotated and the oil changed. Typically I would not go there for an oil change, but there was a special that included the tire rotation. I left the car there and walked home, and a couple hours later was called by the store. They tried to sell me a new set of tires. I told them that I had not expected to spend $800 on tires that day, and that I would like to have the tire patched, and the rest rotated as I had asked if that was possible. We would get the tires replaced as soon as possible. The man said they would. He then indicated the car was ready to go.
So 2 hours later when my husband was home, he went up and picked up the vehicle. All seemed okay.
The next day I got into the car and the low tire light came on indicating that the same tire as before was flat. Not only that, but it was in the same place it was before. So not only did they not patch the tire, they didn't rotate the tires. Then I noticed there was no sticker in the car indicating that they had changed the oil. So I immediately called the store and the manager on that day looked into it. She claimed they forgot to change the sticker out but changed the oil, but she also admitted that they never did the work on the tires. That the tires were too worn to do the work that I requested so they couldn't do it.
Now that's fine except they charged me for it and didn't tell me that! So I got a bill and paid $124.20 for them to do nothing. As I explained to her, they lied to me about the tire work so there isn't anyway I am trusting that they actually changed the oil. So what am I going to have to do? Take my car in some place and get the oil changed because I am certainly not going to believe they changed it. I explained to her that it is fraud to charge someone for a service that you have not performed. I told her I wanted a full refund. She claimed that she couldn't authorize that and that it would have to go higher up the chain. She told me someone would give me a call.
I haven't heard from them so this morning I called the store again and explained that I needed to speak to someone who does have the authority to refund me my $124.20 that I paid for nothing for, and they told me they couldn't do that. That the guy in charge was not even from that store and that the actual store manager was probably on vacation or something like that. They had no phone number for me to call. They had no person that they could refer me to and told me I would have to wait till tomorrow.
In what world do we live in, that a store can charge you for a service they didn't provide and not have to immediately refund you the money when management finds out that the service was never provided? Suffice it to say we will not use tire discounters again. Also suffice it to say, I am looking into what consumer authorities can get involved to ensure this business does not take advantage of others.
Added on on 8/7 - They put a pat response on this review, as though they are concerned. However, it took me contacting the corporate headquarters THREE different ways in order to get a refund. And, I was told that it would take 10 days to process that refund (even though their charges hit my account the day I went to the store). So, it is yet to be seen if I actually get the refund. I'd stay as far away from this store and franchise as is possible.
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August 2024 by William Robert Beagel
Customer Service was horrendous!
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August 2024 by Helen Todd
My newly leased car started giving me a tire pressure warning, so I popped over to Tire Discounters and was pleasantly surprised to discover they check and fill tires for free! Apparently the pressure was set too low which is a ding to the dealership but Adam helped me and I was in and out all under 5 minutes — thanks so much!! He was also professional and friendly. 5 stars!!
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August 2024 by kelly klei
Excellent service with my oil change
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August 2024 by Allan Cottrell
Best place in town great customer service great service all the way around.Manager Adam was a pleasure to do business with.We will definitely be back!!
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July 2024 by Dave Schoenhoft
Great Service. Tyrone was a great salesman. He greeted me as soon as I walked in the door. Explained to me all the pertinent information about the tires I was going to purchase ,.answered. All my questions. I was well satisfied. Would go back again would recommend your shop to friends and neighbors.
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July 2024 by Carly Speed
Absolutely amazing service! I highly recommend these guys on Winton Road!
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July 2024 by Sandy Johnson
Great service! Got me in and out really quickly. I've been going there for years and have always gotten friendly & professional service
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July 2024 by Mrs. F
I love this place, they are always so nice and friendly ❤️
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June 2024 by Naomi Goines
This was my first time going to TireDiscounters & it will not be the last due to my AMAZING experience with this wonderful company and staff. Highly recommend working with Adam Hermes! He was able to get me in SAME DAY, go over varying pricing packages with me and ensure I was well taken care of. Even offered Uber ride to take me back home until car was ready & pick me up to bring me back to my car. Truly took a load off this full-time working mom! Thank You!
