Thorntons, located at 4530 Reading Rd. in Cincinnati, operates stores across six states: Kentucky, Illinois, Indiana, Ohio, Tennessee, and Florida. The company aims to be the top choice for people on the go, offering fresh foods, high-quality beverages, and fuel. As a vertically integrated business, Thorntons manages its own fuel terminal, blending plants, transportation fleet, and commissary. The company also has a strong focus on community involvement, with volunteers engaging in community service, humanitarian events, and fundraising projects to make local areas better. Customer reviews highlight that the stores are always clean and well-stocked, and staff are generally friendly and respectful. Many customers appreciate the good service and the variety of coffee options, although some mention that a few coffee machines are often down. Staff members like a light-skinned girl with braids and a light-skinned guy are noted as being cool, while an older white lady is also appreciated for speaking politely. However, there are some concerns about the store’s cleanliness, particularly in the coffee/drink area later in the day, which tends to be dirtier. Some customers have noticed issues such as receipt paper shortages and staff asking customers to bag their own items, which can seem odd. A few reviews mention a manager who is friendly, helpful, and dedicated, even while busy cleaning, which stands out as a positive aspect. Overall, Thorntons is seen as a clean, welcoming place with good service, community spirit, and a variety of products, despite some minor issues related to store cleanliness and equipment.
All I did was buy gas. Easy screens. All went well!
August 2024
The area is very sketchy and rough, but this is the cleanest gas station I ever been too and the people who work here are great. They don't put up with the riffraff. I stop here almost daily for the 89 cent icees and love the friendly staff.
