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November 2023 by d valerio
I just had the most delightful experience leasing a new XT4 from Cincinnati Cadillac. It started with a phone call to Ms Teresa who made my appointment and greeted us on arrival. Then we met Kyle, a sales associate who was so informative and helpful. She directed us to the vehicle for a test drive. Loved the way the car handled and it was such a quiet ride.Back at the dealership, Eric,the sales manager, got to work on putting an awesome deal together. The team work and the professionalism was epic. I was not expecting to close a deal today and yet, there we were all signed, (with Stephen, the finance guy) sealed, and delivered in a short period of time. Oh yeah, the parts department guy, Tim, even had my weather mats in stock…woohoo!So pleased to know some businesses still know how to put their clients first!Highly recommend!
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November 2023 by Rogelio Rivera
Our first experience at Cincinnati Cadillac was great! Especially with having to deal with our boys, including a 3 year old! Brandon, Rebecca, and Garret were friendly and worked well with us. We even has a little surprise when we picked up our vehicle. A minor blemish that was on the van was gone when we came to pick it up!
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November 2023 by Janet Fritsch
I had a great experience at Cincinnati Cadillac. Brandon and all team members were professional and respectful of our time. Brandon was accommodating to our needs, and even offered us a loaner until the vehicle we were purchasing was ready. I would highly recommend Cincinnati Cadillac!
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October 2023 by Sophia Cameron
10/10 customer service and inventory at Cincy Cadillac. We were traveling up from Knoxville, TN to find my sister a car and they took her preferences and made the whole experience better! She found a beautiful XT5. Thank you Cincinnati Cadillac!
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October 2023 by Dave Goldberg
I had the pleasure of meeting Brandon Ozier and Garrett Featherstone this past Saturday to look at an SUV listed on their web site. Even though it was right at closing time, these two did an outstanding job of showing us the vehicle and answering all our questions! I had to leave town for meetings on Monday yet Brandon worked with me to ensure we had the time needed to get back Wednesday to make the deal. No pressure and no games, the entire experience was pleasant and straight forward! The negotiation was completed and the deal made in less than an hour. Brandon handed us off to Garrett in finance and that experience was also top tier! These two are the dynamic duo of car sales! I cannot recommend them enough! If you want a chill car buying experience, then hit Cincinnati Cadillac and ask for Brandon and Garrett!!
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October 2023 by Dana Bevilacqua
I bought my first car here a couple months ago and Brandon made the whole process go smoothly. He met me on my level and walked me through the process step by step so I didn't feel hustled through the decision or pressured into any certain choice. He was immensely helpful and fun to work with! I can now say that the service department is just as wonderful! I ran over a nail, so I made an online appt, brought my car in on my lunch break, and Bruce had my tire patched and me back on the road in about an hour! Can't recommend Cincy Cadillac enough. Thanks for the great service!!
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September 2023 by Wanda Vawter
Very caring dealer. Whenever I arrive, everyone greets you by name and makes you feel welcome. They are eager to help and solve problems that arise. Bruce in service is great at handling problems. Jim is a very detail oriented salesperson. They really care about their customers.
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August 2023 by Gregory Hunter
We had a wonderful experience at Cincinnati Cadillac. Our sales person was very personal and professional. We weren't quite sure which model would be best for us. We knew that comfort was a priority. We were presented with several models to test drive. Both Garrett and Brandon were there to answer any questions we had. This made our selection much easier. Thank you Cincinnati Cadillac for a pleasant buying experience.
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August 2023 by Sara Spicer
Had a great experience recently with Brandon. He was very quick to respond regarding my inquiry and was also great about following up throughout and after the sale with questions I had. Would recommend him, as well as the dealership as whole regarding professionalism and overall experience.
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July 2023 by Lauren Foster
I really enjoyed working with Brandon! He is knowledgeable, professional, and enjoyable to speak with. I have shopped coast to coast, and Brandon stood out from them all! A true asset to your organization! Thanks Brandon!
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July 2023 by Chris Bailey
Purchased a 2019 certified pre-owned Cadillac XT4 in April of 2023. Upon driving the car we found the steering wheel electronic controls only partially worked. We were told not to worry they would repair it and it was covered under warranty. We have been dodged, placed on hold, phone calls not returned and pushed to go to another dealer. They have not repaired the vehicle or addressed the other two non functioning issues we reported. I have filed a complaint with the BBB and Cadillac. I would not recommend purchasing any vehicle from this dealership
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June 2023 by Peter Fischer
The transaction on my ‘23 CT5-V Blackwing was flawless, especially for being a few states away. The entire transaction was dealt remotely and I truly wish this was my local dealer. Eric Reardon was an incredible salesman. Can’t praise this place enough! Thank you!
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June 2023 by Leah Brewster
We had a great experience working with Cincinnati Cadillac. We flew to Cincinnati from another state for a specific Escalade and Brandon and Adam went above and beyond to answer all of our questions and provide us with an amazing car buying experience. Everyone was extremely professional and helpful to us during our time of purchase. We will definitely travel to Ohio again for more Cadillac vehicles based off of our experience here. Thank you to everyone for giving us a wonderful experience in working together to get us our new car!
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June 2023 by William Duffield
If you want a seamless and satisfying experience, these guys are it! I worked with Brandon in sales and Steve in finance. Both were professional and couldn't have done a better job. I had contacted Brandon early in the morning and he worked with me through the day to complete the deal. I was in my new car by the end of the day. A very smooth transaction, no pressure and just a great overall process. Kudos to team Cincy Cadillac!!
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May 2023 by Jeff DiGiovanni
Not often you get a dealership that is so great. I ordered a car that is very difficult to obtain, but the GM and the salesperson were incredible at getting the order to ensure success. They kept me apprised and everything they committed to there was follow through. Can't ask for more than that!