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September 2024 by Zach Levy
It was a ok experience
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September 2024 by Cassidy Lutterbeck
The staff here is fantastic to work with, they are friendly and always so helpful!
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August 2024 by USA KM
Very disappointed. Took in a few piece of my tile and photos. Never saw what the guy stated it was he ordered and it is no way near the correct color or even slate when it arrived. He told me it would match very close and was insisting. He also did state no returns cause it’s out of stock everywhere just wish he was more certain about his decision instead of just throwing something my way.
Now I’m 250.00 dollars into tile that I don’t have a use for. The other brand I found was 75 dollars for everything I need and matches way better. Please if going to spend someone’s money make sure you are at least 99 percent, make sure its close if not tell them we don’t have so they not out more money chasing the correct color and type. This is not even slate for one thing. Very disappointed.
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July 2024 by Ryan Hensley
We were very impressed with the amount of selection here. Jeff was extremely helpful and very nice. He has several years of design experience and gave us a lot of great advice for our color schemes to match the tile. We will definitely be using their business.
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May 2024 by Angela Norman
Over the course of the past year, I worked with Jeff to select some absolutely amazing products for a wedding venue I was building in Columbus market. Jeff was incredibly helpful in providing names of installers, helping me select the best products for the various uses and determining the amount of material I would need. He helped me educate me along the way on which products were best and etc!!That’s not where the story ends though, in-fact it gets even better. During the construction phase, three weeks before the completion of the project, custom luxury vinyl tile was stolen off the site! Savanah the store manager took IMMEDIATE action. She called stores all across the country to find replacement material. She kept me informed all along the way and reassured me everything would work out.This was such a nerve racking experience because we literally had weddings and we were scrambling. I worked with a lot of designers on this project but they were 11/10 on stars!! I would not hesitate to call them and use them for absolutely anything you need. The products are amazing but the customer service is unmatched .I will only call this team to support my needs on this project and any other project. They truly saved the day. I will forever be grateful for everything they did to support me. See photos of the amazing marble luxury vinyl! It’s because of them I was able to host this event!!
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February 2024 by Colleen McGrady
Savannah was awesome and suggested tile for my bathroom that I LOVE and so does everyone else! I am going back to her for my kitchen.Thanks!
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February 2024 by Rob L (Coolbreze61)
Very helpful assistance. Found what we were looking for.
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January 2024 by Mrs. James
I love the employees at The Tile Shop. Super knowledgeable, very friendly and helpful
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January 2024 by Alain Hebert
A wide selection of tile, glass and stone surfaces. There's a solution for almost any situation and decor preference. A knowledgeable, efficient staff makes shopping easier.
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January 2024 by DeEntre Thompson
Tony is awesome
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December 2023 by Patrick Shank
Jeff was great at helping us get the look and the tile that we were looking for. He also hooked us up with a great installer.
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November 2023 by Ronald Atwell
Staff was somewhat rude. Tile quality is good
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November 2023 by Aymer Gabriel7
Excellent
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November 2023 by Steph Zinn
Charged a delivery fee which doesn't include unloading the tile! That's on you. Returns of unused tile boxes said to be no issue at purchase. Had to switch contractors and went just beyond the 60 day window and they wouldn't take it back. Said "our system won't let us take it back". Guess the computer is in charge. Won't shop here again.
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April 2023 by Erika Lee
I'm an Interior Designer. My client and I met with Luke Bolin, Senior Design Associate yesterday. I had worked with him at his former employer and was delighted to see he was going to help us at The Tile Shop. He really knows his products and different lines. His creativity was contagious. We came up with 3 GORGEOUS tile options for our client's kitchen, bath & powder room. I will be SURE to send more customers Luke's way. Thank you Luke for a wonderful design session!
