-
April 2024 by Scott Mader
Christina did great job Bought two beds. The real deal.
-
March 2024 by Melissa Reist
Christine made buying a mattress such an easy and no pressure experience! She was very knowledgeable about all the different mattresses and clearly explained any extra charges. We love our new mattress. Great experience with delivery as well.
-
December 2023 by J. Mark Brinkmoeller
Researched mattresses and mattress stores in preparation for helping my Mom buy a new box spring and mattress to replace her 24 year old set. Based on our prep, my Mom started at the Original Mattress Factory Kenwood Road store in Cincinnati. Our experience with the mattress/box springs we purchased from that store was first rate in terms of the performance of the sales staff (Ms. Kirsten who was patient with my Mom testing the options, answering questions, explaining the options), the excellent service of the delivery (on time, quick and professional set up, etc.) and the quality of the mattress -- Mom is very pleased with the comfort of the mattress. Also, Kirsten aided us in getting a mattress cover after the sale and delivery even helping us make arrangements for Uber to deliver the cover to Mom;s while I was back home over 500 miles away. We recommend the store, the product and the service without reservation.
-
June 2023 by PatrickDutch Cunningham
Buying experience good. Delivery experience not so much. Came home to this. Paid for mattress removal, apparently minor stains are a reason they don't remove mattresses. Too bad my father-in-law was here instead of me, I'm a lot more savvy to a tip shakedown it would have happily provided the $40 more It likely would have taken to have my mattress removed..... Even though I was charged and paid for that service.
-
January 2023 by Nathan Gibbs
Bought @ 2,000 $ mattress and box spring set. Within 3 months I developed degenerative disc disease. Orthopedic doctor told me the bed has destroyed my back. I have zero support In the middle of the mattress where my lower back rest. I spend half the night on the floor or a couch now. Customer service is ambivalent and dismissed me even though my bed is only 6 months old. Horrible service and zero reliability
-
May 2022 by Ted Snyder
Nick was very educational and absolutely not high pressure - he said they are not even allowed to be. He never even bashed any competitors or other products.
-
April 2022 by Drew Hinners
I bought an Orthopedic Ultra Plush mattress from Nick Rose recently and have to say it was a wonderful experience from start to finish. I shopped around considerably before going to Original Mattress Factory last because while I did want to see what else was out there, I figured I'd probably end up purchasing from OMF and I was 100% correct.Nick really knew everything about the mattresses and was able to relate it in a clear and understandable manner to a prospective buyer. With his help I was able to easily narrow down my selection. I really feel like he was more educating me on mattresses than trying to sell me anything. It was an extremely pleasant experience, especially compared to some other nearby competition. I was never looking for the cheapest mattress, I was looking for the best mattress and I'm highly confident I found it. In the future, should I find myself shopping for a mattress, I really won't bother going anywhere else.Delivery Edit: Sam and Deon were both extremely friendly, professional and had the mattress delivered on time and brought it in quickly and set it up. I'd easily repeat my purchase at OMF.
-
April 2022 by Faith Mcaninch
We went to this location today and were pleasantly surprised by the customer service! Nick was attentive, knowledgeable and not pushy at all. We appreciate his support during the process
-
March 2022 by Faith M.
We went to this location today and were pleasantly surprised by the customer service! Nick was attentive, knowledgeable and not pushy at all. We appreciate his support during the process Liz
-
September 2021 by Sarah Navarro
Sales person was knowledgeable and took time to really understand what we were looking for and gave us a quote before we left. Full disclosure, we did not end up buying from here this time but have in the past for our guest room mattress.
-
October 2020 by tim mcelroy
Good sales person
-
February 2020 by Cindy H.
My husband and I went to get a new mattress and box spring. The salesmen was friendly and not pushy at all. He told us to try laying on the beds and take as much time as we needed. He explained the different types to us. When I told him what I was looking for he narrowed it down to two different ones. He still did not try to sell us anything we did not want. The mattresses were in stock and we picked them up the following day. They are really comfortable and I am glad we went here to get them.
-
January 2020 by Andrew Nichols
Best mattresses for the best price with the best service. All made in the USA! Shop around and it is a simple choice
-
December 2019 by John Back
In a time when many people are buying mattresses online, the Original Mattress Factory is the opposite experience. A real live person shows you the mattresses, explains the materials and how they are made. They are built here in Cincinnati by craftsmen. Can't be beat by a boxed mattress.
-
December 2019 by Ryan Andrews
Friendly and knowledgeable sales staff, great purchase experience. Buy local!
