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March 2024 by Wanda Abernathy
Very helpful and knowledgeable
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February 2024 by Jeanine Lasco
The store is fine actually very helpful however T-Mobile is a mess I signed up for a plan on November 12th I was sent home with equipment and I had to set it up I'm not a technical person they gave you a number to call which I did couldn't understand the person I was talking to didn't know what parts they were talking about so at that point I boxed everything back up and took it back into the store the next day the 13th and returned it and I had a friend with me so I have a witness lo and behold I get a bill from him for $149 how about 3 weeks to a month after that so I went back into the store brought the bill and spoke with a guy named Nick he was very helpful it took about 2 hours but he finally got it straightened out I have no account with them never used it so shouldn't be charged anything today February 18th I get another bill in the mail for that same amount $149 problem with T-Mobile it's house in California so that tells you they probably hire a lot of foreigners obviously they're training program is not good for the people in Billing personally I would not go to T-Mobile if they were the last carrier on Earth
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December 2023 by David Ambrocio
Very bad, the one who speaks Spanish does not have the patience to answer, he just waits for you to pay for the phone... and he tells you, go away, finish setting it up at home... those who speak Spanish do not visit that store
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October 2023 by Chris C
Went in today for home internet and was helped by Jay D. Jay went above and beyond to help me and make sure set up would be easy when I got home. Great Customer Service and was very understanding.
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October 2023 by Daniel Messer
Went in the morning and got immediate service from Nick Petty. He is a fantastic rep that is very good at understanding his customers needs!
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October 2023 by Ides of March
Marcus was very helpful and knowledgeable. I've had T-mobile for years and never had a problem.
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September 2023 by Pablo Sanchez
Satisfied. It was quick and easy. I've got a good plan that fits my needs.
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July 2023 by Luis Pena
Excellent store, special customer service from Julius. ?
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June 2023 by Steve Greene
Busy but a ton of people on hand to assist. Julius was awesome and helped me with my phone screen protector and was a great at keep a conversation while installing it. Thanks again!
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May 2023 by Thomas Heim
This review is for T-Mobile technical service. I just talked to Eddie from technical service and he helped me with two different problems. 1) I uninstalled U mail but couldn't remove their voice mail, which he took care of plus he signed us up for a less expensive plan saving us $40.00 monthly , I'm so glad we are T-Mobile customers and not Sprint any longer. Eddie from technical service was great, he made my day!!
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May 2023 by Mary Figgs
I transferred 2 lines from another provider. It took 5 days to get my service working on both lines.
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April 2023 by Clarissa Merk
Marco was helpful and efficient. We were in and out of the store in less than 15 minutes.
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March 2023 by Magic M.
If I could vote 0 stars I would. The Akron store on Manchester Rd has crooks running it. I went for a new phone, I was told they had a promo for a free tablet and 25$ internet. What they did is hook up several lines, including on my old phone, never told me what they were doing, then when I get the bill and it was much higher than quoted, so I remove the lines not being used, now my bill is twice as high and now they're telling me it was all based on promos which I had no knowledge of and wouldn't have consented. Now they want $20 a month for this "free" tablet which they won't take back and internet is $50 a month. Long time customers treated absolutely poorly.
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December 2022 by Roberta Short
Amber has awesome customer service skills. She knows her stuff with her eyes closed. The other staff maybe just as good or even better but I will only work with Amber.
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December 2022 by jerrhonda stallworth
Amber B. was beyond helpful! Someone messed up my plan during the summer and I was confused but she got everything straightened for me within 15 mins! She was excellent and quick. She also helped my mom add business plans to her company phones. Thanks again