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April 2024 by Jacquelene Hill
Love, love, love the Forest Park, OH location!The property is nice, well kept & always clean!!I especially adore Ms. Olivia, the property mgr!!!She's friendly, knowledgeable and very personable.She takes the time to listen to your storage needs, show you properties & help in anyway she can.I highly recommend this location for all storage needs!
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April 2024 by Doc Galahan
Raised their rates by a half with zero improvements. See the photos, not a clean environment. There is some kind of insulation that gets all over everything. Luckily I had a tarp and covered my items. If you are going to raise your rates, maybe consider making improvements to the storage.
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April 2024 by Dennis Bowed
Very very niceRecommendation send miss Olivia every where we customer service personnel in this worldThank you very muchThis is what customer service is all about
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January 2024 by Keonte Williams
Grate customer service, and they work with you on your payments best as they can
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December 2023 by Sarah Johnson
Not safe, do not store your things here. Someone (probably staff) broke into our unit
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December 2023 by Beverly Ann
Just signed Mom up for a storage, the online process was simple and quick. Was contacted by phone from Olivia, process went smoothly, moved in same day. Excellent customer service, Olivia was great.. thank you!
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December 2023 by Brandon Foster
Great place they always help me with gate code and payment I won't go anywhere else. The manager Olivia Hunoey is so kind and nice always has a great attitude I'm glad she is there she so helpful...
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December 2023 by Robert Lewis
Great experience. Until move out time. Gave notice to vacate Nov. 22nd. After being there several years. Went to start moving out on Nov.23rd found there lock on there still from late payment. Gave it another day, still on there. Now it's Thanksgiving, there gone until Monday 27th. Finally got them to remove lock on Monday so I could move out. Was gone Nov.29th. but left my lock on. Came back next day at 430pm nobody was in office. Called number on door for help and was told to remove my lock and nothing else needed to be done. Thought I was done. No Dec.8th I get Email saying my Dec. Payment was now late. The 9th I go to facility Thought I had issue taken care of. Got home and received Email saying goodbye and still want payment for December. There is absolutely nothing in the unit, even swept out with broom. This has been the worst experience ever at a storage facility. I will never use this place again. Raise the rates every couple of months. Only one gate works.
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December 2023 by Scot Veneman
Had 2 units here for numerous years very happy with how I was treated.
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December 2023 by Tashaun Neal
Olivia has been very helpful and personable and easy to work with.
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September 2023 by Ashley Murphy
They were very responsive and great customer service
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September 2023 by Dawn Ellington
They were good. Never had to come back and check and my stuff was just how I left it.
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August 2023 by Reca Peacock-Trawally
Got locked out of my unit, Adrian was very helpful in getting things back on track 4 me!
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August 2023 by Warren Bell
The attendant was a very pleasant intelligent young lady with great knowledge of her job
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July 2023 by kelly brewer
Very friendly staff. Was able to get in and out quickly. I appreciate that!
