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April 2024 by Daisha Hogan
I came back to my unit covered in mouse droppings which was all also in my stored clothes. I moved everything out immediately (not during their business store hours so I had to call to cancel). Every time I tried calling multiple times throughout the day (3/28,3/29,4/2) there was no answer. i have been out of state more often than not lately so this was extremely frustrating. when coming to the store on 4/3/24 around 2:30pm, I told the guy at the front desk everything that happened. He visibly didn’t care. He said they’ve been putting mouse traps and poison down, but they should tell people of this problem. Obviously, not everyone has this problem though. I just asked to be done with this company and to once again cancel (b/c he thought i would LOVE to keep the unit and purchase insurance instead); he said he’ll cancel it once he makes sure everything is moved out. since im out of state and they don’t answer the phone, i was hoping to get my receipt then and there. but he said “i have meetings and work right now so once I get up ill do it and send you an email” (even though he’s supposed to be working rn and not on his personal computer doing other things)..I NEVER got an email.At this point im away out of town again and I knew they wouldn’t answer the phones because they never do. I just called corporate and cancelled it that way along with getting an emailed receipt IMMEDIATELY which was SO much easier and I wish I just did that to begin with. They also apologized for the mouse droppings.I get that you can’t control infestations. But as a business there are 2 things yall should definitely be doing:#1 tell people about the infestation and let them decide if they want to proceed.#2 act the least bit interested in what a customer has to say. i wasn’t cursing or yelling. the lack of customer service was SO disappointing, especially when I see all these reviews praising the service. SMH.
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April 2024 by Gary Toran
Nick was very help and very friendly. Great service. Thank you nick
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March 2024 by Kayla Johnson
Casey was very helpful
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January 2024 by Harry Preston
Nick, was my savior. God Bless him& istorage
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January 2024 by Celia Cappozzo
Excellent service and competitive prices, very safe and easy to get in and out.
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November 2023 by Grimixe
Great storage place! Love the privacy, Helped a buddy out with moving! Fair prices also!
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August 2023 by alexus robinson
Love the easily accessible location so convenient. Also I had many different options and deals to choose from very satisfied.
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August 2023 by Renee
The only reason I didn't give a 5-star rating is because there wasn't any type of carts available to place your items on. I'm 64 years old and I had a difficult time carrying each item from the outside, to my unit, inside. Down a hallway, through a door, then about 25 feet more to the unit. The manager Virginia, was informative and easy to talk to.
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August 2023 by Lowla “Lowla” Bunnie
I found this place on Google and walked in and Ms. Virginia was so sweet she help so much she even help walked out the boxes and help ne pick the best options for services that I needed.Definitely recommend this place
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August 2023 by Daveon Bray
I went in to i storage today and got great customer service from Virginia cowans if u need a storage I highly recommend
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June 2023 by Glenise Jordan
It was very frustrating at first because no one was never in the office. But the employees on the 1.800 number were very helpful and concerned about my issues. When I finally was able to talk to the property manager in person, Ms. Virginia was very nice and helpful which turned my frustrating experience into a sigh of relief. Thanks to everyone who put up with me.
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June 2023 by Javier Nokapp
Virginia is great she is so informative and helpful just Amazing wish I could have had this experience at all the stores!!!!!
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May 2023 by Shirley Beauchamp
Was a GREAT experience both ladies Virginia and Brooke were very pleasant and friendly keep up the good work ladies it was my pleasure to come in there today and meet both of u and if storage is what U are looking for this is the place,!!!
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April 2023 by Janae Baby
Virginia and Brooke are the best! I was price checking for a move and they explained everything thoroughly and I will definitely return when ready to store. Thanks a bunch ladies!!!!
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April 2023 by Davosk Lavizzo
I am a returning customers because of Virginia! She has been trustworthy, caring, professional, and incredibly sweet. Virginia was able to accommodate me and my families needs during such a stressful time! My hat goes off to her for her ability to go above and beyond to ensure customer satisfaction. No matter what the circumstances were, she made sure to remain kind and levelheaded. I wouldn't trust anyone else with my possessions and work! Virginia maintains an immaculate facility, she makes sure things are functioning as they should, she is always available for questions and concerns, and the list goes on! I highly recommend utilizing this facility for your storage needs! You won't be disappointed at how Virginia operates, she caters to the needs of business, which means she's always catering to her customers needs! What a wonderful employee! Thank you V for assisting me and my grandparents! Especially since one of them has a disability and it was challenging figuring out a solution in such short notice but Virginia meet every one of my families needs!-Davosk aka Dae