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January 2024 by Andy H.
Placed a pick-up order and received a message saying it's ready. I drive to the store and check-in. App says it'll be 5-10 minutes...I've been waiting 35 minutes. Would rate 0 stars if I could.
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November 2023 by Iraj S.
I have been member of Sam's Club for over 20 years and have not received such an awful service as I have at Sam's club on Bend road Cincinnati! Placed an order to be delivered to my Son who is attending UC, it was supposed to be delivered Thursday 11/30 after calling the 800 number I was assured it was going to be delivered by the end of the day, no such luck! Called the club and after waiting for more than 30 minutes on the Phone I was told by Andrew that they are having trouble by their 3rd party transportation and assured me that the order will be delivered today between 12-2, again no delivery. called the club and was disconnected after waiting on hold for 36 minutes. Called Sam's club 800 number I was put on hold for 27 minutes and was disconnected again! They should get out of same day delivery service when they can not manage!
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November 2023 by Dawn B.
Placed an order to be delivered on Thursday, November 30 between 4 and 5 PM. No delivery took me almost an hour and a half to finally get in touch with somebody at Sam's on North Bend Rd. and by that time I was getting frustrated finally got confirmation that there was a mixup with the deliveries. One of the drivers was in an accident and they were trying to get somebody else to come pick the order up. Wait, wait wait it still no order Finally called back again after being on the phone for another 1520 minutes for somebody to finally pick up another 10 minutes to finally get in touch with a manager just to get the delivery rescheduled for today Thursday, December 1 between 4 and 6 PM still no delivery called was on hold waited for somebody to pick up took me almost an hour to finally get in touch with somebody and then come to find out that they're still having a mixup with their driversso unfortunately, no delivery order tonight or tomorrow. I am highly upset and no communication to tell me otherwise except for me calling and having to stay on the phone forever in a day to talk to a live body pretty irritated with Sam's Club right now.
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October 2023 by Sabrina Haggis
One reason we chose Sam’s over COSTCO was because we’ve heard so many good things about their Cafe and prices. When you have children, that’s a must during shopping! Each time we have gone to this location they were only offering fountain drinks and slushies. Our last experience was yesterday, Saturday about 4pm. Their cafe hours are 10am-7pm. So frustrating! We just want your amazing food and yogurt!!
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October 2023 by Duane N.
I ran over a large nail a few weeks back on a Sunday. I checked around to see if I could get it fixed that day instead of installing the temporary spare. I dropped my tire off at my local Sam's club in Springdale, they had my tire repaired in less that 2 hours. They made my day 100% better.I can depend on Sam's Club for replacement tires at a reasonable price time after time. Eight sets purchased to date.
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August 2023 by Google user
Enjoy the pizza... if they ever have it. Come in 2 separate times and days hoping to order a pie. And the stand looks so bare... I thought well if I can't get a pie I'll get a hotdog.. person in front of me apparently ordered the last 1.. like bruh you guys still have 6 hrs to be open why is the stand just running on empty
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August 2023 by Julian Williams
Enjoy the pizza... if they ever have it. Come in 2 separate times and days hoping to order a pie. And the stand looks so bare... I thought well if I can't get a pie I'll get a hotdog.. person in front of me apparently ordered the last 1.. like bruh you guys still have 6 hrs to be open why is the stand just running on
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October 2022 by AMS
Went yesterday and the Cafe was closed. She closed at least 45 mins early bc there was no food left. We were ok and tried to be understanding. We decided to go back today specifically for the Cafe since we missed out on pizza yesterday. We went at 3pm... hours before the Cafe was supposed to close and they said they already ran out of pizza for the day. How is this two days in a row? And how do you run out soo early? What's the point in having a Cafe when the limited food that is supposed to be offered rubs out so early and so often.
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September 2022 by Arthur L.
Sam's Club is always a great place to go to buy your groceries in bulk. They best oart about is the fact that it's name brand items in bulk and not just your usual generic things. I like this because i always say what's the use of saving money at the expense of your dignity and pride. But i must say one of my biggest gripes about Sam's, is the lines that always greet you at checkout. Sometimes you can't even see the cashier or the scanner because of how long the lines are. But fear not i have found the secrets to getting in and out of Sam's quickly and and with no fuss. Tips for making your visit a success: 1) Curbside Pickup. It makes all the difference. If you know what you need and you want to be in and out, then this is the option for you. But if you want to go inside spend hours walking the establishment and standing in lines, then this is not for you. For me the only downside to curbside pickup is no samples, and i love the Sam's Club samples. 2) Get your gas while at Sam's. It is usually cheaper here and definitely faster if you have the app. If like shopping in bulk but don't like spending all day here, take my tips to heart.
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June 2022 by L E.
Do not I repeat do not use Sam's pharmacy on North Bend Rd!!!!! I was overcharged for a prescription Tuesday for my dogs seizures medication. The same medication that I have filled from different pharmacies for less than half of what Sam's Club charged. The Pharmacist Greg was very indifferent. I got his attention when I mentioned writing a review of my experience. When I questioned the price difference he made reference to the price of GAS... also he was not truthful about calling another pharmacy for a price verification. This experience has definitely made me rethink my membership renewal.
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May 2022 by Jake L.
Clean store with great prices. However, I wish they had more gluten sensitive options.
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November 2021 by Shirley W.
I was waiting in the pick up today. The guy who was working on the carts seen a large heavy order being brought out. He stopped what he was doing and helped the girl in pick up load the large heavy order. Lots of water, drinks, etc. He could have walked passed. It was not his job but Jeremy I seen you. You are what I call a team player. Please recognize Jeremy as being an employee you need to keep. Great job helping out your co worker. I appreciated the kind gesture as a Sams customer. team work makes the dream work! Someone going over and above when they think no one is watching.
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July 2021 by Marc R.
Just wanted to let everyone know that my wife and I bought two roasted chicken which we love , tonight and we got home and started to cut them up and both were raw, called customer service and we did get resolution to the problem but not the best customer service, just wanted to put that out there
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July 2021 by Donna B.
This morning my friend an I was in Sams Club when Danny became dizzy, feeling like he was going to pass out. I cut my shopping short and went to check out. Danny was feeling faint an went an sat down. Dee Dee came up to us an offered to get him a drink an call 911. Darlene came up seen I needed to still check out an offered to take over so I could stay with Danny. We can not thank these wonderful ladies enough. From Dee Dee going to the back of the store for Gatorade and Darlene taking complete control in Cashing me out while I stayed with Danny. Kudos to Sams Club for hiring good caring women!