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May 2023 by Tommy T.
Disclaimer - I've never used their services, and I really hope I never need to. I've had an issue with a driver for several months now; he parks illegally on the side of the road, making it dangerous for anyone traveling down the road and using the center turn lane. I've contacted Meda Care several times regarding this; at first they acted like they cared and said that they would talk to the driver. Now they're saying that the driver is fine parked in a bike lane with "no parking" signs posted, and there's a driveway right there that he could use. My safety is on the line every time he's pulled over like this and I need to turn left into my driveway; cars flying down a busy road are trying to squeeze between me trying to turn left and the Meda Care van parked illegally. Of course calling the police would be useless; by the time they show up he'd be long gone. I've informed Meda Care that when, not if, I get hit because the van is there, the police and insurance are going to see screenshots of me trying to resolve the issue and Meda Care pretty much saying "we don't care". The blatant disregard for other peoples' safety has to stop.
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April 2023 by Michael D.
I have been riding for years. Service is 100X better then it was a few years ago. Great drivers and friendly call center staff.
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July 2021 by Lisa O.
I say behind one of these drivers in bummer to bummer traffic and the driver a huge black man gets out of the car and proceeds to yell at me because I was on his bumper. He stopped to tell a police office on the side of the road that I was tailgating him I called the police on him because of his road rage and he even had people on the van. DO NOT GET IN THE VAN NUMBER S158 license plate GUZ2913 he is a horrible driver.
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May 2021 by Beth G.
When my sister (79 and on oxygen) was taken to a Dr appt the drive was great. However when she was ready to return, they said it would be an hour wait. After an hour the van didn't show up. We called the office after waiting 15 more minutes concerned because her portable oxygen tank was running out. They said they wouldn't be there for another 30 minutes. When I explained that she had to get back to the nursing home because her oxygen was almost gone, they said " Sorry we overbooked." And the man I talked to didn't seem to be able to do anything. I will never use them again.
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September 2020 by Shaquila R.
Horrible customer service!!! Would give 0 stars if I could. Try to report one of the vans almost running me and my family off the road on the highway and customer service was very disrespectful after attempting to explain incident. The driver was in the wrong and they were not understanding to the situation at all. Very unsafe and they situation should be handled immediately taking the driver off the road. I'm sure they will not happen. But I hope those reaches enough people.
