-
April 2024 by Laura N.
Advise you not purchase from this store online. I purchased a Julie vos piece yesterday and called next day to have it overnighted only to be told without much of an explanation that it sold today in the store. Bit of a '*hit* happens message and that things were 'flying' out of the store. I had purchased accompanying pieces to match from another site and cannot cancel so now I'm stuck. Poor service, shabby treatment. Hate to be treated so rudely on top of it
-
September 2023 by Brad C.
Richter & Phillips Jewelers is by far the best experience l've had within the jewelry industry. Blake Stelzer and his team are extremely knowledgeable, professional and their communication is exceptional. The store is pristine with an enormous selection to choose from. Being an authorized Rolex dealer, this is the only trusted jeweler my family and clients will purchase Rolex watches from.
-
August 2023 by Joshua Jent
Heather was extremely helpful in guiding us through the engagement ring process. She made us feel comfortable with no pressure as we looked at all of the options. Additionally working with me being from out of town, aligning to schedules, and even flying in a selection of diamonds was over the top customer service! The final diamond and setting was more stunning than I could have ever imagined. I strongly recommend Heather and Richter & Phillips as we are now a customer for life!
-
July 2023 by Betina Marino
We chose Richter & Phillips to shop for my engagement ring. I’m so pleased that we did. The staff was professional and welcoming. Rick was an absolute pleasure to work with. He was very knowledgeable and so patient with me (when I really had no idea what it was that I wanted). I think he may have let me try every ring in the store. It was an enjoyable and very comfortable shopping experience.They have an amazing selection to choose from too. My ring is absolutely stunning! I highly recommend them. I couldn’t be happier. Thank you R&P! -Wayne and Tina
-
July 2023 by Betina M.
I couldn't have asked for a better experience when selecting my engagement ring! The Staff was friendly, knowledgeable, and always professional. They were extremely patient with us and made it a very comfortable and positive experience. - And this ring..... ABSOLUTELY STUNNING! Special thanks to Carmell and Rick. We highly recommend Richter & Phillips.
-
May 2023 by Camille P.
This is hands down the best jewelry store in Ohio. The heritage, quality of merchandise and their customer service cannot be matched. Our family buys from no one else. Rick and Eric are consummate professionals and provide 5 star service to their customers. If you're concerned about getting quality jewelry for your money, worry no more. They stake their reputation on their products from diamonds to Rolex's and gem stones you will only find the very best at Richter & Phillips. A+++
-
May 2023 by Dominic Z
This store was amazing in terms of service and selection. We stumbled upon this place by chance and ended up leaving with some trinkets. I was taken aback by some of the watches they held in stock that were not as mainstream as others .
-
May 2023 by Emanuel Picazo
I've passed Richter & Phillips several times exploring downtown Cincinnati, but never walked into the store before a few weeks ago and I'm glad I did. I had the pleasure of working Blake who took the time to speak to me about all pieces that interested me, took the time to understand my interests in watch collecting, and provided me excellent service in purchasing my first Rolex. Overall excellent service and atmosphere! Highly Recommend Richter & Phillips!
-
May 2023 by Aaron Boyd
I had an amazing experience working with Zach at Richter & Phillips. He was very flexible and understanding while trying to find the perfect engagement ring! He kept us informed every step of the way, found a diamond within budget, and only had a few day turnaround on resizing. I couldn't recommend him more.
-
April 2023 by Jim Snyder
Huge “Shout Out” to Blake at Richter and Phillips. My first time there with my son looking for his first nice watch. They had what he was looking for and while there I couldn’t resist the Hamilton Khaki Mechanical I’ve always been interested in. This was hands down the best experience I have had at an AD. Even if you don’t buy a watch, Blake is worth meeting. Thank you Blake. Jim and Ben Snyder
-
April 2023 by Kate O.
I've literally never written a review, but feel compelled to. While some of the staff here *might* be nice, my boyfriend and I had a terrible appointment looking at engagement rings today with Zachary. Not only did we wait a half hour past our appointment time to see him, but he was rude, unenthusiastic, unhelpful, and dismissive. He acted annoyed from the second we met him, and he completely soured what was supposed to be a fun day checking out engagement rings. I was looking forward to the appointment all week! I am a fine jewelry fanatic with a number of gorgeous pieces, and I truly am willing to spend a pretty penny on items I adore, even if I inquire about pricing and prefer simplicity. I may have purchased other items at the store in addition to the engagement ring my partner would have purchased had we enjoyed our time there more. Our prior appointment with another woman, Heather, was less extreme, but not particularly great, either. I'll be taking my money elsewhere--thanks, but no thanks!
-
March 2023 by Jared Steinberg
Just had the absolute best experience with Richter & Phillips. I was debating which watch I should get for my first luxury watch and upon calling, Blake at R&P talked me through my choices with all possible options. Blake was incredibly knowledgeable, kind, straightforward, and professional. When it was time to make my purchase, I went with the Omega Speedmaster Professional which they had readily in stock (the absolutely newest model with a bracelet that had just come out two months ago), and I got an incredibly fair price compared to the market. I plan to be a lifetime customer of Richter & Phillips. Thanks again, Blake!
-
February 2023 by Devin Beck
I live across the street from Richter and Phillips and had never really went in. I wanted a new watch last year and they were able to get me it pretty quick considering the wait list for this item and at retail price when many were marking it up 25-50%. Since then I’ve bought a necklace / earring combo for my wife for our anniversary and having a ring made to add onto our wedding band this spring. Amazing quality products, very helpful staff and for what your buying prices are extremely fair. Absolutely go there for all jewelry, watch and wedding needs you won’t regret it
-
February 2023 by Shay Fuell
We had our engagement rings custom made here and they could not have come out more perfect! The jewelers educated us on the quality of the metals and diamonds and kept us up to date on the process. They were never pushy and we did not feel any pressure to buy from them or make a quick decision. I highly recommend Richter and Phillips Jewelers!
-
February 2023 by Sofia Geiler
Sara helped my fiancé and I pick the perfect ring! She was knowledgeable and accommodating, especially with my very unique ring. She saw our vision and nailed it! Ladies, trust this woman with YOUR LIFE. Her style and taste are top notch!George was also a great help, and we are grateful for his attention to detail to make sure my ring sparkled from a mile away. We will be using Richter and Phillips for the rest of our lives!