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February 2024 by Nancy G.
R & B installed a new water heater in 2020; it came with a 1-year labor and 6-year equipment warranty. The unit started leaking, R & B came out (with a $79 service fee to diagnose the issue). After diagnostics, it was determined the unit was bad and needed to be replaced. A new one was ordered - to be delivered the following afternoon. At that point, we were told while the replacement unit was no cost, the labor would be $975 to replace it. Obviously, we said that was exorbitant and price gouging. We called their office in the morning (prior to delivery) - no one was available to talk, so we left a message. The unit was delivered, while being installed another call was made and we got through this time - only to be told, too bad - that's the price to install. The installation was complete, and we grudgingly gave our credit card, and voiced we would dispute the charge. We have asked to talk to the owner - only to be told he doesn't talk to customers. We asked to have someone in management call us back to discuss - no one has. We researched online and through industry professionals, have determined that the going labor rate is $100-$125/hour. R & B's crew was here literally from 11:30 AM - 12:35 PM. We advised that we were willing to pay $250 (2 hours) for labor. We have sent and resent an email to the owner. We were given two additional email addresses -
[email protected] and
[email protected] and told that the owner and all of management would receive the email. Every email we have sent has been blocked. Our emails and calls have been professional in manner - not yelling, screaming, swearing, demanding - simply asking for consideration. At the end of the day, their unit failed. We understand that labor is involved. We also understand when you purchase a new unit, they charge you a heavy labor fee at that time. However, their unit failed - why should we be responsible for $975? What does this tell you about the company? They are completely unwilling to talk to the customer and would rather hide behind their office staff and block emails so as not to deal with the issue. What does that say about the character of the company/owner/management team? It's no wonder they have a 1.9 rating from the BBB. We strongly suggest you don't do business with R&B.
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February 2024 by Harold Poore
Recently went here to buy a dishwasher for a rental unit and had a few bumps and bruises but thanks to Eric and the repair crew life is grand. He was gracious, had a replacement ordered before the repair crew got to the property just in case, and worked with me on the install fee. Eric, thanks for helping me make this right and get it done. And even when I got a bit grumpy, he never change his tone which was service threw and threw. I will be back. Thanks all, Eric, Mark, David, the crew that came out to take care of what was needed. I'll be back.
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February 2024 by Kevin Armstrong
Great service, good selection. The delivery people were the best
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February 2024 by Sonja H.
NEVER AGAIN!!! Tech named "Raj" came to my home for service HVAC. He called after he had left and said he left a tool and will be back to get it. As a single female I was not comfortable having him come back as a red flag went up. I construe it as an excuse to get back into the home. I put the tool on the porch and locked up. When he came back he rang my doorbell and opened my storm door and banged on my inner door for about 10 mins. He went to the back of my house, onto my deck and banged on the back door AND MY WINDOWS! Called 911. He came back to the front of my house and went through my bushes and knocked ON THE FRONT WINDOWS! He went back to the front door and TURNED THE KNOB TO TRY TO COME IN!!! Neighbor came over and told him to get away from my house, police are on their way. Tech sped off. I filed a police report and told the police I never want R&B on my property again. Police spoke to the R&B manager. 2 days later I get a phone call from R&B they're on their way with a new heater!!! I called the R&B manager, Alan, who said "we will not be doing business with you anymore" and I said, "you might want to communicate that to your team b/c I just got a call they were on their way." So many wrongdoings on R&Bs part. Poorly trained employee. Sloppy (drilled holes in my hvac and didn't seal them back up with foil tape) Leaving tools. Harassing a customer. Not communicating with the team they are not to step foot on my property. Hoping "Raj" doesn't come back to my home as a repercussion and do something harmful to me or my house!!!
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February 2024 by Jason Perkins
Great service not much you can leave with.
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February 2024 by Shannon Randolph
Called to get an estimate on a new furnace because ours was leaking carbon monoxide,( it was 14 years old) they were out the very next morning and spent 7 hours putting in the new furnace. The price was almost half then what others wanted! Thanks to Mike “J” and his team we have a warm house just in time for an extremely cold week ahead!
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January 2024 by Kyle Dearduff
This is the second time in ten years I've replaced an entire HVAC system in a home, and the second time Recker & Boerger's quote was half that of the local competition. They were half the price of Apollo in 2014 in a previous home, and half the price of Bryant this year. At a bare minimum, get a quote from this company if you need work done. They're flush with integrity, which is a rarity these days. Crew was professional and courteous; I had no reservations about leaving them alone in my home when I needed to pick up one of my kids from school. I highly recommend this company for your HVAC needs.
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December 2023 by Scott N.
We had a great experience at Recker & Boerger during the purchasing process. Even after, the sales force was great about adjusting schedules as our new kitchen was being built. Delivery is the reason the review is low. When scheduling delivery, we didn't need the stove brought into the house. We didn't know exactly when the kitchen would be ready for installing the stove. When the stove arrived, we were very put off. The delivery folks refused to put the box in the garage. They were told to leave it in the driveway and that's what they did. There was no flexibility. They left and we had a boxed stove in our driveway. Can I tell you the box was literally right in front of the garage door? Just a few more feet and we'd have been golden, but no. Absolutely no. Thankfully, the folks working on our kitchen were more than willing to move the box into the garage. Had it not been for them, I'm not sure what we would have done. Love the stove. I considered giving one more star, but three stars equals OK, while two stars equals 'Could've been better'. Looking at the entire experience, it really wasn't OK. It most definitely could have been better.
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December 2023 by Rich Hildebrand
My water heater died last night. Called around starting at 8am to get a new one. Quickly got multiple quotes from both smaller and larger companies. R&B was the only one to be able to get out today. Their price was comparable or lower than the other quotes. Corey the installer was professional and protected all surfaces and walking areas with tarps. Had a new water heater installed by 2:30 pm same day. (Found an open installer). Highly recommend even if you need to wait a day or 2.
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November 2023 by Michael Arnovitz
Chris has been awesome. Helped us pick out a few appliances when we moved into our house and has continued to be exceptionally responsive and helpful. Highly recommend!
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October 2023 by Y Whitehead
I recently hired Recker and Boerger to replace my (heat pump) HVAC system and hot water heater. They gave me the best estimate, answered my numerous questions and they were just great throughout the entire process. The installers were courteous, they protected my floors and I was incredibly impressed with the cleanliness of the job and their attention to detail. I’m so great full they were available when I needed them
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September 2023 by Matt R.
We couldn't be happier with our experience with Recker & Boerger. We needed a new refrigerator; we measured, looked at R&B's website, and visited the store on Montgomery Road. We were immediately greeted by Chris, who walked us to several refrigerators that fit our needs. Chris was friendly, knowledgeable and non-aggressive. We only needed to spend 1/2 hour in the store; and delivery was in two days. The delivery technicians (Andy and Nelson) were very friendly and worked very well as a team. They moved our old refrigerator to our basement, hooked it up and also installed our new kitchen refrigerator. We had some difficult basement stairs, but they maneuvered the tight turn like seasoned professionals. This was our first experience at R&B, and I'm certain we will return. We highly recommend them.
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September 2023 by Marcey Grigsby
Robert and the team at Recker & Boerger in Montgomery were great to work with when I purchased a new washer and dryer for my my home. The advice, customer service, delivery/install and prices were terrific. It was so much better than experiences I’ve had with the big box stores! I will go back to Recker & Boerger for future appliance needs and I’m recommending them to neighbors, family and friends.
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September 2023 by Jackie G-P
A great experience with buying a refrigerator for my mother remotely. I was able to buy one immediately made an appointment for installation three days later. They installed it with no problems and took the old one away, and she couldn’t be happier! (And she is a hard one to please!). Well done Recker & Boerger!
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September 2023 by David Counts
The whole process was smooth from beginning to end.The sales person, Eric, was great. Knows his products, understands what we want, and no pressure sale. Delivery persons were extremely careful and efficient. You can tell they have delivered many appliances. The installation was excellent as we had some minor remodeling to install the microwave. The customer service is outstanding as I called regarding a problem with the delivery of one appliance and it was resolved the next day. And the price, well, that’s why we bought it at Recker and Boeger in the first place. We have purchased at Recker and Boeger before and we will again.
