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April 2024 by Richard Lewis
For the most part Pods customer service is incompetent. If not for the incredible people at the Sharonville warehouse I may have never got my move done. Thank you for fixing the customer service errors and getting me moving.
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March 2024 by Karen Poindexter
Get everything in writing and keep calling until you get someone who speaks and understands English.
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January 2024 by Adrienne Henley
Upon my arrival, it was not easy to locate my Pod. Found it after 5 -10 minutes of walking around trying to locate but it was sitting out as advised. I do like that you have access to the Pod for a length of time, in the event you need to go back to it. I have noticed the price increases since I have had this, I need to get out of it soon!
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December 2023 by Vicky Jackson
PODS is really the only way to move long distance. It is easy, fairly priced, convenient and has storage capability until you are ready to move into a home or apartment. The storage was a bit pricey but if I had to unload a pod into a storage unit then move the contents again there would have been no savings. Plus insurance for contents was available as well. Everybody I had contact with was courteous and knowledgeable about the services. My contents arrived intact with only one hiccup. A moving box got snagged on the door and the box got damaged but the content was in tact. Thank you PODS for a stress free moving experience. I loved watching podzilla in action!
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December 2023 by Shawn Dooley
As a local Cincinnati construction business we used PODS for storing some expensive windows and building materials and the process to order and receive went pretty well. They follow a nice schedule and good notifications.The issue I have is the billing cycle was December 1, and they didn't pick it up until December 5 and I was charged the entire month. I would have kept it for the entire month had I known. There may be some tiny fine print buried in the agreement that I do not have time to look for but this is dirty. I guess they can rent it to someone and double their money.If you are going to rent from PODS better know your billing date before you have it picked up.OR there are other companies that offer a pro-rated billing. They wont get us again.
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December 2023 by Nancy Kline
Used 3 PODS to store our stuff between moves. It worked out pretty well. Took some time and energy, as we loaded most stuff ourselves. But other companies were so much more expensive. PODS did follow through with what they promised, including pricing. The drivers were all exceptional. Only problem was trying to reach someone to have an issue resolved during drop off of one of the PODS. But I'd use them again for sure.
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November 2023 by snowa
Easy peasy from calling to get price to container pickup. Smooth, no glitches or problems. 100% satisfied. Highly recommend
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November 2023 by J D
PODS made the moving experience SO much more bearable! Their flexibility, and the options available for pickup and delivery helped me to rest easy. I felt I knew my belongings were going to be stored safely and delivered to me in another city on the exact day i needed them, and they were:) The PODS service was the smoothest part of the whole move.
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November 2023 by Whitney La Zzaro
So expensive, you'd expect better. Customer service is difficult to hear and understand. Some drivers are a little too cavalier with people's property and others are just not interested in helping.
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October 2023 by Alan Craver
Timely pickup and delivery. Friendly, helpful drivers. Cost effective -- a large Uhaul truck would have been the same up-front cost, but I would have paid for fuel on top of the cost and I would have had to drive it. Pods was more convenient.
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August 2023 by Diane Vorbroker
Overall a very smooth experience, even with changes to our closing and move-in date. Easy to make changes on website and if the date was blocked out a person on the phone helped remedy the situation. Only hiccup was placing the POD in the curve of a cul-de-sac; has to be on a 'straight' road. DO heed cautions about the items shifting and jamming the door!
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June 2023 by Cheryl H
My experience using PODS was fantastic. Some of my furniture and boxes were in storage for nearly 2 years. This included a move to another state and storage. Everyone I spoke with were polite and helpful. Everything went smoothly from my initial quote to the first and final delivery/pickup. There were no hidden costs, what I was quoted is what I paid. Everything inside of the POD was clean and dry without shifting of the items or furniture. I highly recommend this company to anyone needing a storage container for their move.
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June 2023 by Carla Howard
If I could give no stars, I would! The website doesn't work and the individuals who are answering the phones aren't knowledgeable to help. I called to schedule my PODS to be returned TWICE and neither date was honored. Why? Because the agent didn't complete the request. Automated voice states I could do all this on website. NOPE!! Why? The website doesn't work. Stay away from PODS.
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June 2023 by Isrial Castillo
Everything went smoothly. Good communication by the drivers and equipment was clean and functional. Scheduling pick up, drop of and re delivery was easy and quick. Great overall experience. I will use them again if needing to move.
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June 2023 by Blake Daniels
I am moving from Cincinnati to Denver and got a quote from PODS along with several traditional moving companies. I can say without a doubt PODS is significantly more expensive to do cross country moves. PODS was roughly $2,000 more then a traditional moving company and that doesn't include the cost of hiring people to put your stuff into the PODS which a traditional moving company includes in their pricing. They make a big deal in their advertisements of being a low cost alternative, but they aren't.