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February 2024 by christian penafiel
Worst customer service ever. Been a customer since ‘97 and I am done with them now. They don’t treat customers well and not friendly. Especially the branch manager Lauren who is quick to close my account
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June 2023 by JoVonne Sweany
I understand you get busy. I get it. But to leave me on hold for 37 minutes is beyond uncalled for. The least someone could have done was got back on and asked me to call back at a later time or asked if it was urgent... I feel like I just got put on hold and forgot about, or not cared to respond back to. They're always so nice when I go in, but over-the-phone service is sub-par
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June 2023 by Cheryl Davis
I appreciate the personal service that this Bank offers
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January 2022 by Angela Grippa
Don't call this branch for loan service (or the other branch that Sean works at). They have violated the Fair Credit Reporting Act. I'm absolutely astounded. They pulled my credit report but refuse to give me a copy of it and seem to have absolutely no clue what was on it that led to the denial status. They then asked me to go pull my own credit report to be able to proceed with the dispute (after they've already pulled mine to verify my loan eligibility) and told me to just call back and verify that everything on it was accurate before they could process the dispute. What is going on PNC? Really hoping I get a call from a different representative to resolve this so I do not have to file a report with the Consumer Financial Protection Bureau and ultimately end up canceling my account entirely.
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November 2021 by Vanessa Wesley
My account overdrew on the weekend by $25. I currently am sick and did not want to physically enter a bank to deposit the cash. I have no paper checks from my other account (different bank) so I used the external transfer option. The transfer has been pending for 3 days now, my other bank says they approved it yesterday and sent the money but it’s still not reflecting on my account. I was charged the $35 overdraft fee. Called customer service and they would not wave the fee. So basically I was forced to physically enter a bank to put the money in my account so I would not get charged a second fee. All of this while I’m sick. Clearly they are not working with people during this pandemic and do not care for the health of their own employees or other customers. I’m closing my account whenever they decide to post the money from my external transfer. This bank is trash
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November 2021 by Phyllis Bare
Worse bank ever. Make everything so hard....suppose to be a big bank you would think it would be easier. Especially the one on Union Cemetery.
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October 2021 by Beth Wesley
My account overdrew on the weekend by $25. I currently am sick and did not want to physically enter a bank to deposit the cash. I have no paper checks from my other account (different bank) so I used the external transfer option. The transfer has been pending for 3 days now, my other bank says they approved it yesterday and sent the money but it’s still not reflecting on my account. I was charged the $35 overdraft fee. Called customer service and they would not wave the fee. So basically I was forced to physically enter a bank to put the money in my account so I would not get charged a second fee. All of this while I’m sick. Clearly they are not working with people during this pandemic and do not care for the health of their own employees or other customers. I’m closing my account whenever they decide to post the money from my external transfer. This bank is trash
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March 2021 by Kristine R. Fink
Switch to Huntington Bank down the street - they are far superior in all of thier practices - vote with your money!
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March 2021 by Kristine F
Don't bank here. Trust me, the are a horrible system.
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January 2021 by Will Stuart
They were very fast and helpful
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October 2020 by Julie S.
Not saying this bank isn't nice or doesn't have good customer service but I'm in a hurry and I'm all the way on the other side of town and since they closed every dang PNC, AND PNC ATM in Montgomery AND Loveland, and there's no UDF close by either i now have to drive all the way to Fields ertle to get money out! SO over this!!! You guys couldn't have just left the ATM at Harper's!!?? This is the 4th time it's happened to me! This is getting old very quickly. SO INCONVENIENT!!!!!
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August 2020 by Robert Meyer
Wait times seem excessively long. During lunch rush I only see one teller.Why would you work one teller so hard, why make us wait so long?
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July 2020 by bobette ebbing
Helpful friendly bankers
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July 2020 by Justin Unser-Baumann
Sat in the drive threw for a hour.
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June 2020 by Susan Haddix
The wait time is horrible! I waited 45 minutes or longer ! Ridiculous!
