-
June 2024 by Zac Wells
Cash only available at ATM
-
May 2024 by Toya Cheri
I am writing to express my disappointment and dissatisfaction with several of your branches (Cincinnati area) in regard to the lack of available services and inadequate signage to inform customers of this lack of service.
As a loyal customer with 8 accounts with PNC, including 2 business bank accounts and 2 credit cards, I have come to expect a certain standard of service banking with PNC Bank. However, on multiple occasions, I have encountered SEVERAL branches that do not offer all the basic standard services advertised and services offered at other banking competitors. There is also a lack proper signage to inform customers about service limitations. This inconsistency has led to inconvenience and frustration by traveling to multiple branch locations only to learn that they can’t accept my cash deposits and I even have up deposit a check on my own via the ATM. I understand having to do this after hours however some of us enjoy personal interaction with our bankers.
I urge the company to address this issue promptly to ensure a better banking experience for all customers. Improving service availability and implementing clear signage will not only enhance customer satisfaction but also maintain the reputation of PNC Bank as a reliable financial institution.
Thank you for your attention to this matter. I look forward to seeing improvements in the near future.
-
February 2024 by Mi Amore
Been With Them For Years. Best Bank
-
January 2024 by G Robinson
I'm pissed. I've been coming over 15 years. Customer service today STINKS! It was not busy. I was the only customer when I got there.
-
September 2023 by Deep Sleeping music
Straight legal scammers. They take money from you and you can’t get it back and try to spin you around. Worst bank
-
August 2023 by west galbraith
No tellers. Not really open. Sketch at best. Shut this one down.
-
July 2023 by Trisha N.
This location has recently changed their layout so that there are not many tellers in the bank. I went to get a cashiers check and they told me I would have to wait for a teller instead of being able to just give me one like they use to and let me show my ID etc. so I waited for over 30 minutes before I left. There were two tellers who had been with the same clients the entire time. Two other employees were just talking the entire time. And there was a line of people waiting to be serviced.
-
May 2023 by Daniel Costantini
Nice people, slow and awful system of banking. No tellers. You make an appointment on the phone with a qr code in the lobby. Horrible...
-
May 2023 by Braheam Shteiwi
Never knew 1 teller could do the job of 3 managers.. there isn’t a teller here so no real proof. Waste of time.
-
January 2023 by Tim Strasser
I walk into this PNC and there's as are no tellers, only machines that have live tellers at the other end. PNC used to be the most personable and best bank in Cincinnati. Now they are probably the worse. I have started moving to Huntington where they still have tellers and treat you with respect, you know, the way PNC used to be. Their greed and lack of leadership will show soon enough.
-
January 2023 by fernandizo
No people work here its an automated system. The branch managers dont seem to be present or locked in their offices. There was a line waiting of people waiting for a notary service and the male manager could not be concerned what so ever. Several people left and said they'd close their accounts after that. PNC is definitely going in the wrong direction with having no one working on the floor to handle business.
-
January 2023 by Raphael Ologo
I called during business hours but no answer
-
December 2022 by eric schmidt
No real people at this location, lobby is always closed. Plan accordingly and don't waste your time like I did
-
October 2022 by Tommie Fleming-Maiben
great customer service, very friendly and helpful
-
April 2022 by Kelvin Harris
Ms Cheryl is the best in there. She make me feel welcome all the time I go in there.
