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October 2024 by Sarah Hedger
I imagine they are great if you need an emergency vet. But they don’t take appointments so you have to join the waitlist online. I joined 2 hours ago at 8am. They kept adding people ahead of me in line. I texted the number asking why and they said they had several emergencies come in. I can’t waste my entire Saturday just to get my dog her vaccines and allergy shot. We will be going to another vet from now on.
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October 2024 by Grizzly Fire-Fang
Great experience here during our emergency visit. Our normal vet was closed when our Pomeranian suddenly started bleeding from his eye which was very scary because he’s just a puppy. (He’s okay now and we have medicine to treat his injury.)
Called several local veterinary practices in the area and couldn’t get through on the first 3 places. When the receptionist from Noah’s Ark answered she was very friendly and calm and helped us set up a visit. We got text updates about our place in line during our drive over which was pretty nice.
When we arrived they were so nice to us and we were in a room in less than 10 minutes I think (impressive for a vet in general but doubly so considering we were not established patients and it was an emergency visit). The vet tech was so sweet and gentle with our pup and she was very professional. The doctor was great, he fixed up our dog and we felt comfortable and informed the entire time. Whole staff was wonderful, we’re very grateful for their efforts and their hard work.
Facility was very clean and prices seemed fair. Front door is handicapped accessible and the waiting room is large enough to accommodate wheelchair/motorized access.
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October 2024 by savanah cocagne
I am writing this message in regards to my French bulldog, Tito who had received surgery from Dr. Savage on September 18th 2024. Tito received a standard neuter procedure along with Nares and soft pallete adjustment.
June 2024 I brought in a stray kitten to your office. I decided to keep her and was receiving kitten shots from your office. During that time my boyfriend and I had decided to also bring in our 4 year French bulldog to get a standard wellness physical exam.
During this visit Dr. Han Had examined him said he was perfectly healthy and she would recommend getting him neutered to prevent cancers and later issues that could be presented with not having your dog neutered. My boyfriend and I were both nervous, considering he is a brachiallic breed and anesthesia can be a risk. She insisted that this was a routine surgery and recommended the breathing adjustments to also give him a better quality of life.
We decided to go through with the surgery wanting him to have a better quality of life. We had concerns and anytime that we had a question we caught up to the office prior to his date to get clarification. Everyone we talked to said this was a standard procedure.
He had had the surgery on September 18 and passed away suddenly on Sunday September 22nd. Between those days I was monitoring him closely I had called the vet every single day with concerns and was told the symptoms of healing were normal. Saturday they recommended to bring him back in because the Doctor Who had performed his surgery ( Dr Savage) was in the office and since I had concerns she would look at him to be safe. We brought him and he was examined and everything was normal and he was given more antibiotics and some anti-nausea medicines and we’re told by tomorrow Sunday, September 22 he would start to improve drastically.
Sunday morning comes around, I take him outside to use the restroom (She told me this is the only thing I should be pushing him to do) He comes back inside start shaking peas a little bit immediately falls over having a seizure and an instant heart attack that stops his breathing. We rush him to an emergency vet but it was too late they were unable to bring him back to life after multiple rounds of CPR.
We are devastated. This surgery was pushed and recommended by your office if we would’ve never brought him in for a wellness exam and we’re never offered the surgery our dog would still be alive today. I am writing this message , not in hopes to get anything back, because our precious bulldog is priceless, But to bring awareness to your office and the doctor that they do in fact have a death on their hands.
I hope this reaches the doctors that have seen him and saw how worried and concerned we were and how we were doing our best efforts to be the best dog parents we could be and because of their recommendations our precious puppy is now dead. I am writing this in to hopefully prevent another Dog parent to go through this because of your office and your doctors recommendations.
I hope this reaches who it needs to reach.
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September 2024 by Peggy MacGregor
I am sorry, but I am giving this office a 0 review. My son brought his dog in to be euthanized. This of course was an extremely difficult decision for him as his dog was 15yrs. old. and in pain and his back legs keep giving out. The dog whines most of the time as I am sure he is in pain. My son saw a vet and came away with a prescription of antibiotics, which we have no idea why they would give a dog antibiotics if you have no idea what was wrong with him. Said he did have a heart murmur and gave him some pills for his heart. Not sure what the heart pills will do. They never once talked about the quality of life for this dog. They just assumed that give him some medicine and charge them $200.00 and they can be on their way. I have no doubt that within a week or so, we will be taking this dog to be euthanized. I am not sure if these Vets realize the difficult decision this is for their humans, no one wants their dog to be put down, they are part of our families, and we love them. Which means he will probably suffer a while longer. I can guarantee you though it will not be through here. If you are going here just for vaccinations, I would say you are okay, doing that. Anything serious, please take your pet somewhere else.
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September 2024 by Bradley Mayer
The closest veterinarian to where I live I have taken my dogs there several times Thankfully not for anything too important just basic shots for my puppy and x-rays. I do feel a little rushed and they focus too much on trying to selling flea treatment even though my pets didn't have fleas the rooms are kind of small and the waiting room floor is very slippery and wide open so the animals do not have any privacy and bark at each other. I also feel that the staff is somewhat overworked as they rush you in and out once you are called. Staff is friendly and knowledgeable but feel that they are overworked by the amount of animals that they see everyday.
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September 2024 by Maggie Stork
Got our 8 month old lab puppy spayed at the Colerain location. We were told she needed to be calm/inactive for 10 days. Called to report that the “stay calm” medications were not working on our dog at all and we feared she was at risk of injuring herself. The Vet’s response was to use “training” and “puzzle toys” to keep our incredibly hyperactive, very vocal puppy calm. Not exactly helpful or well received by a household that’s been dealing with a barking dog all day and night for 6 days.
I should add that the other location of Noah’s Ark was fantastic to deal with.
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August 2024 by Eden Lowlicht
Dr. Hird might be the best vet I’ve ever seen. Unfortunately, the news I got today was devastating (a terminal cancer diagnosis) but Dr. Hird listened to symptoms, past treatments, and then took a look in my dogs mouth. No tests or diagnostics were run but she knew what was wrong. I took my dog to get a fine needle aspiration later to confirm the diagnosis and sure enough, it came back positive for cancer. What an amazing Dr. only 80 bucks just by looking in my dogs mouth and I had an answer. When I asked about my dogs age, Dr. Hird also gave an educated approximation and went as far as to show and explain to me in detail what exact signs told her the age approximation she gave me. To say I’m pleased is an understatement. The bedside manner I received from both this Dr. and her vet techs was also outstandingly excellent. Great job to these awesome people
Eden and Blue
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August 2024 by Brenda Williams
I been taking my dog to Noah's Ark on Colerain every since he was a baby, and now he's five and now they telling me he have liver problems. After all these years you just trying to tell me all of a sudden he got liver problems? They gave me some medicine and sent me on my way, the medicine seem like it's not working so I called them back and what they said to me I couldn't believe ain't nothing else we can do for you that's what they said about my dog my baby. You know how that made me feel? People kept telling me about that place and I kept saying no it's good, they don't care they only care about the money I don't even see how they still in business it's terrible I'm going to talk to a lawyer because I want to know how they still in business after all these bad reviews and how they treat people in their pets. Someone told me when you take him there do not put him on the floor you know how many times my dogs walked on that floor all those sick dogs in there. Listen to what I'm saying please you love your pets find somewhere else to take them.
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August 2024 by Sarah Stone
nice people overall but they quoted $1200 to stitch up a wound on my friends cat, she decided to go to her usual vet instead & they only charged her $250. insanely expensive for no reason.
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July 2024 by Sherry M
This is Lilly Mae, Georgie, and Callie Marie and Chasey boy thank you for taking care of our fur babies
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July 2024 by Supreeth Setty
I visited for a simple vaccination for my pet, but I was surprised to be charged for a wellness exam that I didn't request. The staff were friendly, but I felt that the additional charge was not communicated upfront, which was disappointing. It's important for services and fees to be transparent to ensure trust and clarity for pet owners. If possible, please issue a refund for the wellness exam of $38.
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July 2024 by Deborah Leonard
I've recently been taking my cat to Noah's Ark Animal Clinic of Colerain. She is diabetic, and I need help managing her illness. The staff is friendly and helpful. They recognized an emergency and moved quickly to stabilize my cat's blood sugar. Their prices are reasonable, and they don't push expensive tests or treatments, even when I ask about them. They are honest about what will help and what won't. I trust them with my cat's care.
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June 2024 by Lauren W
I normally go to Noah’s Ark for most things and I am happy with their care overall - however I had to go to the Colerain location instead of the Ft. Wright (always waitlist full by 9am) or Florence (only by appointment and booked out almost a full month), and I was physically shaking in fear the entire time.
The layout of this building is HORRENDOUS when it comes to ANIMAL SAFETY. The front door is RIGHT in line with the receptionist desk, right when you walk in, so anybody standing there paying their bill with their pets are right in the doorway, and my dog was almost attacked right in the door frame as soon as we walked in. My dog is a reactive pitbull herself and I am VERY diligent and forward in keeping her and other animals around her safe. I know to keep my distance, but it’s impossible when they put the front door directly next to the desk where people are paying. Then you have to walk through a narrow waiting room with chairs on both walls and with minimal opportunity to avoid getting near another dog in either direction, especially when other people allow their dogs to wander or pull on their leash to get close to your animal. My experience today involved five or six very reactive large dogs all within a small space and nowhere for me to go with my own. We had to essentially run through the waiting room to get to the back corner. Not that it’s Noahs Ark’s fault here, but one of these large dogs was with a mindless owner who wasn’t paying attention to their dog and was allowing tons of slack on their very thin cheap retractable leashes (and her dog was 100+ pounds and HIGHLY reactive). An absolute nightmare waiting to happen if you don’t allow the proper space and privacy like the Ft Wright location does. I was physically shaking and on high alert the entire time to try to protect my dog as well as make sure she wasn’t going to snap from all of the reactive energy going on. For paying as much as I do every time I visit, this experience is NOT acceptable.
I’m shocked that a veterinarian office would give such a little thought to their layout in terms of safety. Very unhappy. Will never visit the Colerain location again.
Note: the actual vet was very nice. No issue with the veterinarian I saw or the care provided. Solely referring to the safety of the building itself.
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June 2024 by Stacy Doose
Delightful and caring staff. They got my dog’s ear hematoma fixed in short order. The doctor gave a very thorough and comprehensive estimate which covered all services with no surprises at the end of the day.
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May 2024 by SB
Went there yesterday for 1st time. Was there years ago, once when Colerain Animal Clinic. My experience was fantastic yesterday. Did the waitlist, when I was notified my turn was coming up, I had issues getting my Himalayan cat in her carrier. Let them know I'd be running a lil late and they said no problem be safe. When I did end up getting there, which wasn't that long of a time span, everything and everyone there was wonderful!!! The ladies at the front desk registered me with no problems and were very nice. I sat in the waiting room for a very short amount of time. When I was called back to the room the tech was very efficient, asking me all kinds of questions regarding my cat and why we were there. I only waited in the room a short time b4
the vet came knocking at the door. She was excellent!! Very thorough exam, and caring and knowledgeable. She did paperwork/notes which I was given about what she did and what I was to do once getting home. Very reasonable fee too. I am excited to tell my sister. I'm sure she'll wanna bring her dog. I will be back!! Thank you all so much.
