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November 2023 by larry groves
It was one of the best experiences that I have ever witnessed in my whole life. A mechanic from ford Lincoln of Montgomery show up at my house on schedule and performed a mechanical procedure on my Lincoln mkc for a recalled part. He was very efficient, knowledgeable, friendly and perfessional. That's the Lincoln experience that separate them apart from everyone else.
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November 2023 by James Davis
I was in the market for a used vehicle and saw one online at Lincoln of Cincinnati. Zach Hill was the sales rep that assisted me. He's great to work with. I test drove the car and made a purchase agreement. I was informed that it was just taken in on trade and hadn't been inspected. After the inspection I was informed that the vehicle needed brakes and some other parts before it could be released to me.All needed work was completed and the dealership absorbed the cost.NO ONE DOES THAT ANYMORE... BUT Lincoln of Cincinnati DID.I will purchase from them again.
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October 2023 by Cathy Pugh
Had a wonderful experience with the purchase of my new Nautilus! My sales person, JT, was very thorough and knowledgeable and answered all of my questions. Definitely ask for JT!! You won't be disappointed.
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October 2023 by William
Fantastic experience. Friendly and knowledgeable staff. JT, our salesman, was great - professional, an expert on the car and did a great job with he paperwork. I really liked working with on person throughout the entire process. I would highly recommend Lincoln of Cincinnati.
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October 2023 by Becky Strauss-Sweet
Had a great first service department experience. Roger was friendly and attentive to my needs. Lounge area is comfortable. Service was completed much faster than I anticipated. Car was washed including my floor mats after my scheduled service. Thanks LoC!
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October 2023 by Tammy Bonner
Cody and Colin are very professional and are truly concerned with making sure you are happy and satisfied with your service! I like that they keep you updated on your car if service will take longer than expected. Lincoln Montgomery is top notch!! Thank you, keep up the good work!!
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September 2023 by Sarah Callihan
We were pleased with our entire experience at Lincoln of Cincinnati - from our first general shopping and test drive day to the final sale and pick-up. JT Howard was attentive, curious without being high-pressure and full of helpful information from day 1. He was the only salesman we met across 6 different dealerships who actually asked about the other vehicles we were considering. With that information, he provided helpful and honest points of comparison without bad-mouthing a single competitor. Although I was shopping with my husband, JT spoke to me about the car that I was planning to purchase for me. So, often, I find that salespeople insist on prioritizing my husband in sales conversations, even when he tells them to talk to me. I really appreciated that. Between visits, we received communications with helpful information, but never pressure. When the first vehicle we reserved ran into delays, JT and others on the team worked with us to find alternatives that would be ready sooner. When one came in with the options we initially requested and then some, the team made a very strong and attractive offer to help us pivot from our first choice and get our new (and better) vehicle faster. The discussion of possible service add-ons during the final sale was informative and helpful without pressure to buy more than I asked for. Finally, before we drove off, we got a good, high-level overview of a lot of the key settings without overwhelming us. They encouraged us to sit with it and play with it for a couple weeks and then come back when we have time to ask more questions and walk through more features. True, personal service from the jump - exactly what you'd expect when making a significant purchase like this. We couldn't recommend them enough.
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September 2023 by Gerald Andriacco
Experience was great, Chris Pieratt did an awesome job, we actually purchased the vehicle we had been leasing for 39/mos and Chris was able to do everything over the phone. I only wish I had done better planning in that I wasn’t able to include the extended warranty because of the payment.
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September 2023 by Caitlyn Schoors
My car has been there for almost a week, with a super rare issue, and Cory has kept me updated since day one! Great staff from service to sales! Granted I want my car back but they are doing a great job at trying to fix it before I get it back and that’s much appreciated!
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September 2023 by Erika Holbrook
I scheduled a service appointment at this dealership, because it was closer to me. When I arrived for the first time I came through the wrong door. So the nice gentleman said next time come through this door, but if I’m a sales man I greeting everyone that come through that door as if they are a buyer, actually was thinking about purchasing a navigator (probably could of sold me) so he directed me to the desk where gentleman was on the phone. I waited standing and he never look up to greet me or say have a seat I’ll be right with you. So after, Standing w/0 any acknowledgement I walk around and saw a seating area. Never did come around and on check me, so I treated my self to a mint which was the most refreshing part of the encounter and eventually I left. As a young African American women I felt so , discriminated against and unwelcome in so many ways. Never will step foot in this Dealership. Went to a totally different dealership which was a totally a 360. The customer Service was remarkably!Grateful that I didn’t continue to stay and spend money where clearly I wasn’t welcome!You never know who a person knows.
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September 2023 by Krista Beyrer
Corey, Arlene, and the entire service team are outstanding! I always feel very valued and heard when seeking service for my vehicle. I appreciate the individualized attention that I am given and the excellent care they take in customer service. Thank you!
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September 2023 by Colleen Masters
We bought a pre-owned 2020 Nautilus just over a week ago. We are thoroughly enjoying the new ride. Your dealership, and specifically Zack, made this the most comfortable car buying experience of our lives. No high pressure. Just really nice, professional people. Thanks.Show quoted text
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September 2023 by irvan mcmurtry
I bought a 2019 Ford Taurus Limited. Bella was the salesperson that helped me with my purchase. She was super nice and very professional!! Quick and easy purchase with the vehicle! Everyone at Montgomery Lincoln treated me very well and with respect!! I highly recommend buying from Montgomery Lincoln if you are in a market for a new/used vehicle. Ask for Bella!!
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August 2023 by Theodore Grossman
Had a very positive experience buying a car at Lincoln of Cincinnati. Siobhan (sales associate) was straight up and honest, always helpful and I never felt pressured. Thanks. T. Grossman
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June 2023 by Dani Jean
Siobhan was amazing to work with! She made the process of buying a car so comfortable and fast. All the employees I interacted with were awesome and very accommodating...including the receptionist, who went above and beyond! Also, the coffee machine was so cool and made the best vanilla latte with milk! This was the best experience I've had buying a car and I told Siobhan I will be back to buy my next Lincoln from her in a few years!
