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July 2023 by Jane Moyer
Good luck to get anyone to acknowledge your presence. I walked around for a while and no one attempted to help me even though there were three people behind the counter.
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June 2023 by Cainan Miles
Amazingly helpful staff. They were very busy when I arrived and were communicative with letting me know they would be helping me soon. Once everyone was helped I was the last one in the store. While Ken maintenance my bike Bolo help me while I looked into upgrading my bike. They had a great selection and we're kind enough to let me test ride a handful. Overall great experience and I would absolutely recommend
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March 2023 by Ellen Chamberlain
I really appreciate the kind, prompt and excellent repair service that I received. Thank you to my neighborhood bike shop!
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February 2023 by Peter Quinnan
Meh - went to look at bikes. Couldn’t get anyone to wait on me. I can research bikes on my own online - probably get a better price. What’s the point of a store without service?
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February 2023 by Tammy Tammy
ken was so helpful fixing my grandsons bike amd very reasonable.
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December 2022 by Bonnie Tbd
Ken was very helpful! He helped my husband fix a bike and explained what the issue was. Highly recommend!
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December 2022 by David Jenkins
Took my son's Walmart "Huffy" mountain bike in. The service was exceptional, the attention to detail was also unexpected! The gentleman helping me asked how tall my son was and adjusted the bike for his height! Wouldn't go anywhere else foe anything bike related. This place is great!
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November 2022 by gacha life girl
Very helpful great costumer service reasonable pricing on bike repairs
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August 2022 by Lori Smith
We took my 82-yo father here to buy a cruiser-style e-bike. As avid bikers, we knew what we were looking for. This was a Tuesday. They had my dad put a deposit down on the $6k(!) bike he wanted so they could transfer it to the Beechmont location, and advised they’d have it in the store and put together for him the next day. We emphasized to them that we (my husband and I) were only in town two days, and we’d like to ensure my dad had the right bike “for him” before we left. We stopped at the store again at 2:00 Wednesday. They had the bike behind the counter, but hadn’t started putting it together yet. They told us it would be ready in a few hours, and they’d call when it was ready. My husband called about an hour before they closed to ask if it would be ready. He was told they’d have it ready Thursday around noon, which was after we had to leave, so now my dad had to FaceTime with us while he test-rode the bike and we spoke with the salesman on Thursday, but he had to wait for other family to be available the following Wednesday (tomorrow) to help him pick it up, since MC doesn’t deliver.By circumstance, we were able to travel back to Cincinnati yesterday (the following Monday), so we went out of our way to take my dad to pick up his bike (he was like a little kid at Christmas!). Fortunately, my dad was laser-focused on the bike itself, because the CSR we “worked” with to finalize the transaction and go over the bike was horrible! He literally rolled his eyes at my husband when asked to make sure the original seat was included with the accessories (my dad purchased a different, comfort seat). He explained as little as possible to my father, did NOT accompany us when we took my dad out back to make sure everything was adjusted to fit him, and barely spoke at all when ringing up the purchase. He made it clear we were an annoyance and he wanted to get back to working on the bike he had on a stand.What we really don’t understand is, if you’ve got a customer who wants to shell out many thousands of dollars for a top-shelf bike as soon as you can sell it to them, why treat them like they’re irrelevant? Roll your eyes when they’re asking a question? Is the $35 you’re getting for changing that flat tire that much more of a priority? Also, dealing with an octogenarian who knows nothing about the product —other than that he thinks it’s the greatest invention ever—is going to take a little more time than selling a high-end road bike to a elite racer. Deal with it. My dad’s happiness, satisfaction, and SAFETY is your JOB! I should not be the one to explain the gears on the bike to him.Had my dad not been over-the-moon about getting that bike, we most certainly would have taken our business elsewhere. Shame on you.
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July 2022 by Chrystel Wells
We went in to get my daughter a bike for college, and Ken helped us - he answered all of our questions and helped her get the perfect bike! Ken was excellent! He made all the adjustments, taught my daughter how to disassemble it so it would fit in her car, and went above and beyond in giving her practical information to keep her bike safe and running well while at school. I can't recommend them more highly!
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June 2022 by Not2skinny F.
We took my 82-yo father here to buy a cruiser-style e-bike. As avid bikers, we knew what we were looking for. This was a Tuesday. They had my dad put a deposit down on the $6k(!) bike he wanted so they could transfer it to the Beechmont location, and advised they'd have it in the store and put together for him the next day. We emphasized to them that we (my husband and I) were only in town two days, and we'd like to ensure my dad had the right bike "for him" before we left. We stopped at the store again at 2:00 Wednesday. They had the bike behind the counter, but hadn't started putting it together yet. They told us it would be ready in a few hours, and they'd call when it was ready. May husband called about an hour before they closed to ask if it would be ready. He was told they'd have it ready Thursday around noon, which was after we had to leave, so now my dad had to FaceTime with us while he test-rode the bike and we spoke with the salesman on Thursday, but he had to wait for other family to be available the following Wednesday (tomorrow) to help him pick it up, since MC doesn't deliver. By circumstance, we were able to travel back to Cincinnati yesterday (the following Monday), so we went out of our way to take my dad to pick up his bike (he was like a little kid at Christmas!). Fortunately, my dad was laser-focused on the bike itself, because the CSR we "worked" with to finalize the transaction and go over the bike was horrible! He literally rolled his eyes at my husband when asked to make sure the original seat was included with the accessories (my dad purchased a different, comfort seat). He explained as little as possible to my father, did NOT accompany us when we took my dad out back to make sure everything was adjusted to fit him, and barely spoke at all when ringing up the purchase. He made it clear we were an annoyance and he wanted to get back to working on the bike he had on a stand. What we really don't understand is, if you've got a customer who wants to shell out many thousands of dollars for a top-shelf bike as soon as you can sell it to them, why treat them like they're irrelevant? Roll your eyes when they're asking a question? Is the $35 you're getting for changing that flat tire that much more of a priority? Also, dealing with an octogenarian who knows nothing about the product --other than that he thinks it's the greatest invention ever--is going to take a little more time than selling a high-end road bike to a elite racer. Deal with it. My dad's happiness, satisfaction, and SAFETY is your JOB! I should not be the one to explain the gears on the bike to him. Had my dad not been over-the-moon about getting that bike, we most certainly would have taken our business elsewhere. Shame on you.
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August 2021 by Chris Kanoza
Staff is very friendly, but I bought a trail bike here a while back and it was an absolute lemon. Normally would not blame the store for this but I took it back in with a derailleur issue about a week after purchase and picked it up to find it had the exact same derailleur issue. Also, got a road bike tuned here a few years ago and the derailleur went haywire on my first ride. They have a good selection, friendly staff and a lot of nice bikes for sale but would recommend getting tuned somewhere else.
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August 2021 by Charlie Chan
Staff is very friendly, but I bought a trail bike here a while back and it was an absolute lemon. Normally would not blame the store for this but I took it back in with a derailleur issue about a week after purchase and picked it up to find it had the exact same derailleur issue. Also, got a road bike tuned here a few years ago and the derailleur went haywire on my first ride. They have a good selection, friendly staff and a lot of nice bikes for sale but would recommend getting tuned somewhere else.
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August 2021 by Colton S.
Their hours are trash and their customer service is worse! I bought my bike through another Montgomery Cyclery and go to this one for maintenance because it's closer. I'll be traveling farther, for employees who are not disrespectful with every encounter. If this sounds far fetched, I encourage you to give them a call. They will do their best to make you feel like you are putting them out! 0/10 would recommend this location.
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June 2021 by Robert Faulkner
I was very disappointed when I went in just to ask a couple of questions , it was like I was more of a bother than a customer and found it to be very rude I never would do that to any one . I wouldn't recoamend this establishment or go back.
