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March 2024 by Nicole McCoy
Interesting experience to say the least. Simply scheduled an oil change; arrived a few minutes early and asked if it would be possible to check the ABS Sensor cables in the front wheel wells while they have it up on the lift changing the oil - “cars don’t have ABS cables, that’s something that we would have to throughly inspect and run through diagnostics” - “Sorry, maybe I’m misspeaking and not calling it by the proper name. If you can’t or don’t want to check that…no worries, just the $40 oil change deal is fine.” - “Is the ABS light on?” - “Yes, after she got tires installed in the front, the light came on the dash. I’m guessing that they knocked the cable loose or something.” - “Cars don’t have ABS cables. Speed sensors wouldn’t trigger the ABS dash light, plus mounting tires wouldn’t trigger anything anyways since they wouldn’t be near anything.” - “It was a “questionable” place where she had them installed…maybe it was an accident?” - Proceeds to walk out, start the car & pop the hood. - “How long has this car been sitting? It’s going to need a LOT of work!” - “Well sir, she did let it sit for the majority of winter with minimal starts as you can see by how filthy it is from sitting under a tree…but it’s just a cheap little Honda, I just want the oil change for the time being since I’m already putting new rotors & pads on later today.” (unexpectedly had to put on new calipers too) - “I hate to turn away business, but that car needs a whole lot of work and if you’re not going to let us check it and give you a quote…we can’t help you.” - “No worries, take care.” - Valvoline Oil Change: $50. Full diagnostic at Ulmers: Free (only code that showed was ABS sensor cable low wattage). Vindication in confirming that the ABS light was due to a bad passenger side ABS sensor cable (part: 57450SLNA01), Priceless (well + $30 for the part itself) - Moral of the story: go to the Wooster Pike Monro location or go to a locally owned shop.
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March 2024 by Hannah Bailey
I had purchased a vehicle from a used car shop back in February and had the check engine light come on. Brian and his crew took a look and gave me advice to avoid charging me an arm and a leg as well as worked with me on my schedule for bringing the car in. I appreciate the honesty and transparency as well as the invaluable help I received at Monro! Highly recommend.
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March 2024 by Nery Andino
I really appreciate their service and their hard work on my car, they quickly got the job done and did an amazing job. I truly recommend this auto shop. Thank you for your help.
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March 2024 by Luther Jacob
Ended up being a bad experience. They changed the wrong tie rod. How they possibly did an alignment is beyond me. How possibly missed the passenger side tie being blown out and still accomplished an alignment I don’t get. The front tires looked like a snow plow they were so toed in. Mind blowing I paid for this service.
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February 2024 by Danielle Arnett
If you need work done on your vehicle this is definitely where to come! Brian the store manager went above and beyond to make this as easy as possible for me. Very honest and professional. The technician who worked on my car Craig was great and made sure that everything was done correctly and was safe! I will come here from now on!
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February 2024 by Tony Adamski
As a former employee I always recommend this place to to ppl also Brian took care of me when my left front wheel kept losing air fast after I put new tires on my truck three days prior he got my truck in fast and got it out quick same as when I worked for him and Monro
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February 2024 by david martz
Got me in and did the job. My new shop
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February 2024 by Michael Radlove
These guys take the time to fully analyze, explain, and make recommendations. I trust them and will continue to do business with them.
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February 2024 by James
I came in needing my breaks done and was told won’t get to it till next week, they then told me they found the right parts and had it don’t that same day and had me back on the road even when they had to stay late, they made sure I was safe, come to Monroe auto if you need anything done and they will make sure they get it done right and safe.
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February 2024 by ken
This place was great. They squeezed me in with a same day appointment, they took their time with my car and even when my car had a bad battery and alternator going bad they gave me a better rate than when I last had to replace my alternator. Will definitely be using Monro again in the future. This was the first time in my life I felt like I had honest mechanics working on my car.
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February 2024 by Kevin Uchtman
Extra cold temps killed my battery. Got one from an auto supply store, but turns out install was a little more complex than I expected. Called Brian and he was more than willing to work with me even though I didn’t buy the battery from them. The building is clean and well maintained. Staff friendly and caring. What a hidden gem in Anderson!
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February 2024 by Skyler Parsons
Great customer service. I had to get new tires and they were able to get me in and out with a short notice.
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January 2024 by James Kezele
Terrific staff. Brian (Store Manager) and Jake Morgan (Auto Tech) took great care of us, even though we arrived late in the evening. Fair, honest, and dependable.
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December 2023 by Stacy Haney
Just brought my daughter’s Ford Escape in for an oil change and tire rotation. The mechanic saw that the a/c actuator harness plug was not plugged in. They asked me if the a/c worked? It actually stopped this summer. Had it to Ford and they were going to charge me well over 5k. Said that the blend door was not working.Brian and Logan just saved me a ton of money that Ford would’ve stolen from me.
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December 2023 by Michael G
Store manager was super professional and polite. Went in for an oil change and found out I needed new brakes, they were willing to work with me on pricing since it was an urgent safety issue. I was in and out same day.
