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September 2024 by maria delvecchio
Stopped in with a last minute tire issue as they were closing, Brian and Ricky were able to help me.
They took care of me , fixed my tire with a patch, and I was still able to make my schedule to work without being late.
THANKYOU, GUYS!!!
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September 2024 by Sam Whorton
My experience was honestly awful.
1. We called to schedule an appointment and were quoted $129 for a new tire. Upon arrival, we were told they couldn’t service our car that day.
2. We were then informed they didn’t have tires for our car and would need to return in 3 days. Despite this, Brian promised a “smoking hot deal” on 3 tires.
3. When we returned, Brian didn’t remember us, so we had to provide our information again, and he didn’t give a quote.
4. Brian forgot about the “smoking hot deal” and tried to sell us 3 tires for over $1200. I opted for 1 tire, but was quoted $234, $105 more than the initial quote.
5. The paper bill showed $260, though we were charged $234.
6. When paying, Brian asked for a picture of my card and address via text. When I refused and gave him my info on the phone, he loudly read back my billing info, which was concerning.
7. I asked him to lock the keys in the car for after-hours pickup with our spare key. He said he couldn't do that for "legal reasons" but when we picked up the car the next morning, it was unlocked and the windows were rolled down.
The entire process felt extremely unprofessional. The only redeeming quality was the front desk lady who empathized with us about the windows.
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September 2024 by Austin Hartzelaustin
These guys did a great job 10/10 recommend.
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September 2024 by Alyssa Sinchek
Great customer service! And despite some tech trouble roughing up their busy schedule they got me in right away to replace a dead battery, all while maintaining transparency on pricing. Thanks team!
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September 2024 by Dee Jackson
Needed 2 tires plugged before kids football game and I tell you the customer service is outstanding. Was offered drinks, in and out service and the price was just a blessing. Thank you.
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September 2024 by Claudette Campbell
Great place for repair and many more. I was treated as a valuable customer. All our family cars go for the great service and experience. Thank you so much..
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September 2024 by Tyrone Stewart
Beechmont Monroe Auto Service and Tire Center made quick diagnosis of my care problem and added me in getting to work on time. Instead of replacing a starter as I was told by some other place. It came down to it just being a battery. Brian Burger and his Tech were very attentive to my situation. I have scheduled an oil change as well as car health check up. Full synthetic.
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September 2024 by Janey Buschard
The entire team was extremely professional and friendly. They were able to get us in quickly on a Saturday to inspect our tire when other businesses were scheduling out until Tuesday. We will continue to bring our van here for any future needs!
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August 2024 by Kenneth Bradford
I stopped in with an emergency flat tire. They repaired the flat and had me on my way extremely quickly. Very friendly and professional.
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August 2024 by rock uverymuch
They apparently serviced and inspected my car 5 years ago. Apparently, the frame is so badly rusted that the wheels are about to fall off.
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August 2024 by Matthew Korthauer
The manager Brian went above and beyond, even when short staffed he was very flexible. He quickly identified the issue, explained and showed exactly what was going on, and made the repair without charging me.
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August 2024 by Aaron Vojtus
Crew is personable and helpful, I felt like they truly cared about helping me.
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August 2024 by Kathy Hayes
They gave me a quick appointment, fixed my headlight, and checked other things. Excellent service!
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August 2024 by Melissa Hill
I have been calling tire stores up and down Beechmont trying to find someone to do a quick patch on my tire that has a screw in it. This location is booked for the day, but I have to drive out of town on Monday and need this taken care of before then. When I explained this to the manager and he told me to come in and they'd get us taken care of because he doesn't want me to be stranded. He definitely didn't have to do that, and he probably didn't even have time, but he did it anyway. He and his team got us taken care of and back on the road safely!! This will be my first call next time I need service! Thank you for your help today!!!!
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August 2024 by corrine snyder
Brian came in after his work schedule to help me and fixed a simple problem with the battery that I thought was a big problem and got my ac fixed for free. No more heat for me ?? thank you Brian.!
