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“Ty was exceptionally kind, informative, and demonstrated care. He is in the Northbend Rd/Cheviot location and is the sole reason we left T-Mobile. The Verizon perks, price, nor 5g coverage is better. But the service from staff and online support is. The plan price and options are equivalent to competitors. Although we are still working through some transfer and billing issues I trust Ty will get them resolved. The new phone trade in promotions are 2 thumbs up. Not only was Ty positive, low pressure, and knowledgeable he smiled despite being required to work in the hot store with no air conditioning. It was 98 degrees in the city and inside the store 88 degrees. The store lacks presentation and frills but you can tell Ty cares and works with what he has. I'm looking forward to the new experience because Ty cares about the Verizon customers, his job, and the company brand. Ty deserves a big raise and thank you. I recommend.”
“I’d like to give a shout out to Hayden Bradley for his excellent customer service. He juggled a couple of customers with ease and professionalism. He is very knowledgeable along with being very friendly and patient with all of our questions. Thank you Hayden!!”
“I thoroughly enjoyed my experience getting my new phone. I was wary because I was attached to my Iphone7.Randy was patient and kind with me. I absolutely love my iPhone 13!”
“He was pleasant and very helpful, he stayed back from taking his lunch break when we walked up, also this older man needed so he went to get a wheelchair. So not only did he help us and took his time to help this other man. Great customer service.”
“I went to the store for an iPhone upgrade. Dalton was very knowledgeable & made sure all my data from my old phone transferred over to the new phone. I really appreciate how quick & easy he made this process. Highly satisfied with my experience. Thank you, Dalton!”
“Tyler was great. The other manager Adam came in and also began assisting other customers who were waiting. They both were outstanding and work great as a team. Tyler went above and beyond to get me the best price and deal. Gave me a great phone and I left that store feeling comfortable and beyond the excited ?”
“I have a great experience with Cory at Tri County Verizon store. After being sent to a YOU break it WE fix it by another guy at Verizon who said he didn't fix. Then I had to apply for insurance and part mailed to my home. Went back to fix it place who sent me back to Verizon where I was lucky to run into Cory who said sure I can repair. He found they had sent me 6 yr old phone. I had paid for my 4yr. Old he called insurance to say what they did. By way during my broken phone time, Verizon had sent me notice all phones on my bill were due a special $1000, phone as I am very long time member. Thanks Cory spent very long fixing me up and getting phone deal and getting my new phone. This guy needs to train your store people. His calm pleasant way is worthy of your using him to improve your image. Cleo”
“Charles at the Kenwood,Ohio store was very helpful, attentive, and knowledgeable. He provided great customer service and went beyond my expectations for the service he provided me while trying to find a new phone. We need more sales personnel like Charles!”
“The customer service is much much better at the Soringdale location than in my neighborhood. I will always return back because service to the customers means a lot. I was really thinking about leaving Metro pcs to a different carrier. Thank You for helping me out”
“Tech was prompt and polite had everything done efficiently. I was really impressed with the hole service and process. Wish more things when as smooth as this transaction.”
“Mike was the biggest help!! Definitely pick this Verizon store for any and all cellphone needs! Would give a 20/10 if possible. Never had a better experience than this.”
“Myron was very patient, professional and knowledgeable about upgrading service, phones and internet. Also I appreciated his accommodations with keeping my daughter semi occupied with watching cartoons on the store television. He was very nice and Freddie was very helpful in getting the other customers taken care of while I was taking a quite a bit of time deciding on phones and services. ❤️❤️AT&T for Life”
“Moe was extremely informative and helpful,.. he helped me to switch over to T-Mobile because they are giving away some extremely nice phones for people that switch from Metro to T-Mobile, he assisted me through the entire process”
“My sales rep,was very helpful and informed. Convinced me to buy a high, quality phone which is a much better fit, for me and my business. And made me feel welcome to the Verizon family.”
“Ryan Kindly Took My Initial Call And Set Me Up..... John Was Friendly & Professional & Resolved My Issue With Ease!! This Location Comes HIGHLY Recommended
Thanks Ryan & John For All Your Help”
10AM - 8PM
500 Ohio Pike, Cincinnati
Mobile Phones
“Andres helped us port over over from T-Mobile. We had a nightmare experience the first time we tried. Andres made it very smooth and easy this time. Very wonderful service.”
“I had a fantastic experience at the Boost Mobile store! The staff was incredibly friendly and knowledgeable, helping me find the perfect plan and phone for my needs. The store was clean, well-organized, and had a great selection of devices. I highly recommend this Boost Mobile store to anyone looking for excellent service and value!”
“Had a great experience and was able to get all my questions and concerns resolved. Kylar was a lot of help. Will be coming back to the Eastgate location next time I am ready to make another purchase!”
“I was able to sell my old iPhone 8 for cash. Service was very friendly and transaction was quick and easy. They have a lot of product, I even noticed LV Apple Watch bands!”
“Walked in to see if they could fix a broken camera lens on my iPhone 13. The men at the counter were ready to help right away and said it could be done immediately, in under 20 minutes. Really reasonable price for the part and repair too!”
“Manager Damien and Trey were super fun to work with. They really took the time to explain the upcoming charges on my bill so there wouldn't be anything pop up that I wasn't aware about. Would totally do business with them again.”
“Lorena is awesome!! My wife and I came in to get new phone and she made it a great customer service experience her knowledge is exceptional and customer service skills impeccable it was a pleasure doing business there and will be back and tell friends”
“Ms. Trish on Galbraith rd at metro is an amazing customer service provider. She went above and beyond to help lower my bill. She did more than lower it she saved me tones of money! She was sweet and very respectful !!!!!!”
“They allowed me to use a phone charger then showed me the benefits of switching to boost and I waited for a friend there and the staff was so nice to me and everyone who came in.”
“MANAGER MATT BURGESS was awesome! Great custoner service, attention to detail,very knowledgeable and patiebt. He makes the Rookwood storei in Cincinnati a valuable gem for ATT. ?”
“10/10, would definitely recommend! The customer service is excellent, Zee is very knowledgeable and helpful, handled everything I needed in an efficient, timely manner! Store is clean and well kept. I would never go anywhere else!!”
“Kiara is the best sales associate at the store and I have been to a couple locations she is nice helpful and goes over and beyond to help her customers I highly recommend to go to her store”
10AM - 7PM
9804 Colerain Ave, Cincinnati
Mobile Phones
“Mayilin is awesome...helped me with my Android phone issues...purchased a new Motorola...she is very knowledgeable and took the time to help since I am not very tech savvy... highly recommend her!”
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“My fiance and I needed to upgrade our phones. We both had the now ancient I-phone 11. We went into the store to do it and were greeted right away by the store manager Gil. He pulled up my account right away and explained my options in a way that was very easy to understand. I was able to upgrade to the newest I-phone only adding $10/ month to my bill. The set up and transfer was super simple. He also explained to me what I would see for the next 2 months on my bill and to not freak out that I will be credited the charges that will be on there.
My fiance was not an existing customer, but Gil was very knowledgeable. He explained the options very clearly and he was able to give my fiance a great deal. He is now a Verizon customer with a new upgraded I-Phone. He couldn't be happier with his choice.
Thanks Gil! You made our afternoon at Verizon very easy! If we continue to get service like this, we will be customers for life!”