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“Debbie was fantastic! So patient with all of our questions and listened to what we needed in our new mattress! Highly recommend after a disastrous experience at another retailer.”
“I was warmly welcomed in the store as I entered. I am very pleased the way I was treated by the employees. I'm glad that this store run very professionally by the employees. Thank you”
“I was very happy to learn about the beds available in my price range! Becca had reached out to me by text and I was encouraged to go in to see the items she suggested! It was a very nice experience! I have already given her name to a friend!”
10AM - 7PM
127 E Kemper Rd, Cincinnati
Mattress Stores
“Wilson the salesperson was really helpful
...not pushy....just helpful. I told him that I have a bad back and he seemed genuinely concerned that I made the right choice in picking a mattress.
Received the mattress yesterday as scheduled...
delivery guys were polite and got a great night sleep on my new mattress!
I would highly recommend.”
“Brady was incredibly helpful, striking the perfect balance between professionalism and friendliness. He was attentive, informative, and never pushy, making the experience enjoyable and stress-free!”
11AM - 7PM
5150 Glencrossing Way, Cincinnati
Mattress Stores
“George at western hills bargain buyouts went above and beyond. Service was phenomenal. He made sure I had everything I needed. Took his time to understand my needs and made sure I had everything I needed. I will definitely be back and would love to shop again with George. Best they have. Thanks again!”
“Haven’t taken delivery yet but so far my experience has been great. Keith was knowledgeable, friendly and showed me a number of mattresses until I picked the one I liked and also gave us a very good price.”
“John was super sweet and incredibly helpful. I have some slight back pain and he helped me narrow down from 30 mattresses to 3. He not only assisted in finding me the best mattresses that would provide the most support for my concerns, but also helped me find great deals. Out of the 6 mattress stores I’ve visited, I was so happy to select Sleep Outfitters. I will definitely be back to get another mattress for my second bedroom :)”
“Customer Service is great. No pushy salespeople. Great flex steel furniture. We love our new furniture. Best furniture store in Cincinnati. Try them out and you will agree”
“Amazing service, Chris made the process super easy. He helped us pick out the best mattress for our needs and budget. He was friendly, low pressure and made sure we were comfortable. The financing was a breeze. I highly recommend Mattress Solutions in Beechmont Ave.”
“Dave Peterson did an excellent job in helping my husband and I choose a new mattress. He was so knowledgeable! We needed one that very day and he made it happen!”
“My wife & I came in to test out mattresses, and we left with such a great one! Alexander helped us to find the perfect fit by giving us expert knowledge about each option, and specific recommendations based on our sleeping habits. Would highly recommend!!!”
10AM - 6PM
9860 Colerain Ave, Cincinnati
Mattress Stores
“Easy. As expected. Paul was great. He spent plenty of time to explain the differences between the many mattresses and offerings, and I walked away feeling like I was taken care of.”
“Our salesperson Mike was very kind and helpful. He did not lurk around and smother us while we were browsing. He gave us time to look around to see what was available.Once our decision was made, he was very knowledgeable and professional. This is the third purchase in three years from this Furniture Fair location. We will continuously return as long as we keep receiving outstanding service and great deals.”
“Demico was lovely and so very helpful! We went in sort of knowing what sort of mattress we wanted but he took us through the process of looking at the different types and making sure we chose the one that was best for us. There were a few specials going on but he didn’t allow that to change the decisions we were making and ensured that we made the wisest purchase for us.”
10AM - 6PM
7906 Montgomery Rd, Cincinnati
Mattress Stores
“I originally placed an order online for a new mattress and base. We received the mattress rather quickly but never received the base.
After numerous calls to customer service and other locations I was losing hope, but that all changed when I called the Kenwood location. The sale associate (Taylor) was extremely helpful and resolved our issue with in a matters of minutes! We are FINALLY going to receive the base we have been waiting.
I highly recommend the Kenwood location!!”
“After a bad experience with another furniture, I walked in and was greeted with a pleasant smile that followed a hello. Thank you for your excellent customer service.”
“Great sales team worked to ensure I had the best price- free delivery sold me on my mattress and the delivery experience was smooth. Good communication and delivery team was courteous and professional. All around great service”
“The Greenhills location has a super friendly team and very nice show floor. We were assisted by Jimmy and he was extremely helpful. It was our first time visiting and we will be back for sure. 10/10 customer service and environment!”
“Alex and Richie were super friendly and did a great job helping me try out different mattresses to fit my sleep needs. Pretty much any issue I had with my sleeping habits were addressed and each mattress I tried got better and better. Thanks guys!”
“This was a totally positive shopping experience. Our sales consultant, DeWud is very knowledgeable and clearly answered all of our questions promptly. I would highly recommend DeWud and the store on Colerain Avenue in Cincinnati, OH.”
“By far THE BEST furniture shopping experience! Brad and Ryan are incredible! I needed a new living room set and bedroom set for our son but didn’t want to wait the dreaded 4-6 month waiting period that most furniture stores have since covid! Brad took his time showing me things that were IN STOCK and assured me I’d receive them in a timely manner. Purchased everything and had it in my home within 2 weeks! Flawless transaction and beautiful furniture! THE BEST! Thank you!”
“David was a Great help! We knew which mattress we wanted, but he gave us a Ton of info we didn't know. He helped arrange a timely pickup and explained beat practices for cleaning and care we didn't know about!”
“The Original Mattress Factory sells exceptional merchandise and works hard for their consumer. Christina (Kenwood location) was direct in explaining our options, she was patient while we sampled the beds and when we asked for more information, she provided the pros of their locally-made beds and box springs. Turnaround was wicked fast and the delivery team (Dave and Alvin) were consummate professionals. They were careful, equally informative and exceeded my expectations. OMF is the OG! Not even sure how they compare cost wise but the best thing I will say - every dollar I spent felt MORE than worth it.
I'm not sleeping like a baby, i'm sleeping like the dead! So comfortable!!”
“Very pleased with our purchase. The salesman David was very knowledgeable about the type of mattress would be best for us. The best part is their delivery time window! It allows you to track the truck and see what stop the truck is currently at. It is that accurate. Plus Chris and Hayward were very professional and I was back working within 13 minutes. From arrival to setup, top notch!”
“Prices are fair and better than most surrounding stores. Quality is still just as good and many style options. Didn't meet a single employee in multiple visits that wasn't overly helpful and polite. We'll definitely be returning.”
“Excellent customer service all the way round. Rich was very helpful in helping us chose the right mattress. The process of purchasing was smooth. Even down to Chris and George who delivered the mattress. Very efficient and courteous. I would definitely use them again.”
“Great choices and prices and even better customer service! Looked all over town and found the desk and chair and dresser we needed at a great price with assembly and delivery!”
“I can't say enough about my positive experience at the Cincy Sleep Number store. Danny, the sleep associate was so helpful. He listened to my concerns, and answered all my questions (I had quite a few:). I tried out various mattresses that would work for my paticular needs. Danny was patient and never pressured me to make a purchase. Great store and great service.”
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“Erin was incredibly helpful and insightful on how to select a new mattress for our home. I would absolutely recommend her to anyone searching for their new mattress.”