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August 2024 by Bobbie Thompson
I been with State Farm for 25 years l’ve never had any problems with any of my claims. They were taken care of in a timely manner. When I would call ofc with questions they were always willing to help
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August 2024 by Nuran Anderson
This past June I talked to a very nice agent about getting Auto, Home and Umbrella policies. I provided every information that I was asked for. I provided my teen drivers' information(age, drivers licence etc) and talked to the agent about how it's important to have an umbrella policy with having a teen driver. We paid about $3700 for all three policies and moved on with our lives. Two months later I am receiving additional charges from StateFarm with no explanations. I call the office and was told that they will look into it and let me know. Didn't hear anything so called again and again with no one answering the calls or returning my messages. Apparently they had covid :// The reason is that they missed the teen driver information on our filing process, so the help they can offer is taking the payment over the phone. Some big help! No apologies or anything. I told Mr.Redmond more than once that an apology would go a long way but he still wouldn't and talked to me like I was a nuisance in a very respectful manner. I asked Mark Redmond if I was in an accident, how do I get through them since no one is picking up the calls. His answer was " I am speaking to you now". I wish I could also be another satisfied customer on here but I feel cheated by this agency. I spent many hours talking to insurance companies to get the lowest insurance premiums for my family. They just casually ask for more payment after the handshake and full payment. I ended up paying an additional $183. Apparently, if I refused to pay for their mistake, my insurance cover would be canceled. I filed a complaint with the Department of Insurance in the State of Ohio but don't expect anything to come of it unfortunately. Consumer protections are no longer there. Just wanted to let you all know about my experience.
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August 2024 by Orlando DeRamus
Mark Redmond is an amzing person. He provided me home and auto coverage quick and efficiently. What I loved most of all, is that he made sure that the coverage I needed was affordable to me. Thanks again Mark!
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March 2024 by AB
Jenny is amazing! She provided me a Supplemental Health policy quick and efficiently! The price and benefits are unbelievable!
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January 2024 by Mari Murray
We are extremely happy with the service we received! The office - Jenny was fantastic and covered everything with a smooth transition and clear understanding of what our policy includes.
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December 2023 by Cooking with Linda J
I want to let you guys know MarkRedmond is a great guy I've been dealing with him for so many years which they form I recommend him
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December 2023 by aj hughes
Mark was amazing and got me better rates. Answered any questions i had. I appreciated is kind hospitality!
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September 2023 by Pam Ritter
Best experience ever! Extremely friendly and helpful! Premiums are phenomenal! I would recommend this agent and agency !
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September 2023 by J Downs
Always handle my issues and concerns quickly....
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September 2023 by Eugene Rector
Mark is an outstanding agent. Very personable and welcoming and willing to help out in any way.
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September 2023 by Denise Glaab
Great service
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September 2023 by Sandra Pennington
Best Agent around!
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September 2023 by Kathy Sutherland
Mark and his staff are responsive and knowledgeable. A pleasure to work with.
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September 2023 by kevin pang
God services and wonderful people
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September 2023 by Becky Huff
Very friendly and helpful. Andrew Bolin answered any questions I had.
