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April 2024 by Adam George
Very friendly and helpful customer service desk worker on the morning of 4/11. Much better than the Blue Ash Kroger.
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April 2024 by Arinette Gray
We excellent customer service ? Saved some money by using digital coupons.
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February 2024 by Frank Lerner
after waiting for a while i was told my order would not be ready until tomorrow..attempted to takk to mananger he/ she would not come to the phone...unacceptable
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February 2024 by Erika Middleton
Yet again, I arrive during my pickup window and my order isn’t ready. In fact this time I was told “my order hadn’t even been picked yet”. I understand things happen, but there was absolutely no apologies given for not notifying me before I arrived or the fact that it wasn’t ready. Very disappointing that loyal Kroger customers are treated with such little consideration.
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December 2023 by Michelle Lauren Amann
Terribly managed location. Please do yourself a favor and start giving Meijer more business. I'm forced to continue to get a few select items from Kroger that Meijer doesn't carry , but other than that, Meijer will now be supplying the bulk of my groceries. Kroger in general has gone downhill but especially this Kroger location on Montgomery Road. On more than one occasion I've been notified 2 minutes prior to my pickup time that my Click List order won't be ready for another hour, etc. My husband works 5 minutes down the road and we live nearly an hour away. Tonight I wasn't even given a courtesy of a phone call beforehand. My husband showed up to pick up our order (for items needed tonight) and we were informed that the order would not be available until the following day. What? No. At this point the order just needs to be canceled. The more irritating part is that I was sent an email 2 hours prior REMINDING me to pick up my order. The manager, Lori, could only offer excuses that they weren't able to fill 50 orders today and that everyone was supposed to have been called and she guesses we were missed. There are only a select number of time slots available to even place your order; why continue to accept orders you cannot fill?? Also, why wasn't Lori following up on this catastrophe they created today? Sounds like poor management on Lori's part. She offered a $30 gift card for my trouble. Please, $30 is not enough to quiet me down. I'll make sure I let everyone I know to avoid Kroger, and this location in particular, and start giving more business to Meijer . Hopefully the manager at Meijer can manage their store a little better than Lori
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December 2023 by D.Y. H.W.
Love this location. Always nice and fully stocked, at least when I go. No issues.
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October 2023 by Justin Eaton
Annoying Spectrum Internet sales people always bugging you after buying groceries in the lobby area.If I was interested in buying home internet I wouldn't be at a grocery store.
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October 2023 by Serpenny
Nice Kroger! Lots of stock and found what we were looking for. 4 stars ⭐️
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September 2023 by A Google User
Too expensive. The helpers are aloof. Too disorganized making stuff hard to find.
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August 2023 by Nancy Markle
The store allowed solicitors from a gas company in the exterior lobby. Harassed me all the way to get a shopping cart so I just left. Poor decision on management part to allow this.
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August 2023 by Deborah Caddell
Nice quick and well stocked
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July 2023 by Alpana
The store is fine and employees are friendly. However, I would not recommend using this bakery. I ordered a specialty Paw Patrol cake a week in advance of my son’s birthday and called the location a couple days ahead of time to confirm the order and request some writing. When I went to pick up, the employees could not locate my cake. They did give me a free 1/4 sheet cake so we had something to use for the party, but never had any follow up from the store apologizing or explaining what happened. I would recommend taking your custom cake orders elsewhere.
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July 2023 by Janie W
Clean and very organized. Love the interior
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June 2023 by Ron F
The lack of personnel working at the deli is a shame. Two days ago I waited for 20 minutes to get waited on. I'm currently in line and it's been 9 minutes and there is still one person ahead of me.
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February 2023 by Katelyn T.
I frequent this location, I usually visit 1-3x/week. There has not been one visit where the carts/baskets are stocked. 95% of the time I have to go around to one of the self checkout areas to find a basket. Today when I arrived, they did not have one single basket or cart for customers to use in the entrance area. When going to get a basket today, I informed an employee in the self checkout area that there are no carts or baskets in the entrance. She told me that they sent someone and hopefully there will be soon. After shopping and going to leave, about 20 minutes later, there still was not a single basket or cart in the corral. It's an inconvenience that I don't look forward to, every single visit, and after years of going to this location, it seems like they will not make it a priority to be addressed.
