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April 2024 by Darlene Wilder
I sincerely like the customer service I get at the Marburg store. I've never had to wait long for my prescriptions.
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March 2024 by Bonjo Johnson
Rude staff, unprofessional and often times wrong on medications.
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October 2023 by Julie Paul
Sloowwww. Maybe understaffed? But ALWAYS super friendly!
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September 2023 by Bishal Acharya
The wait time here is atrocious. Staff up or something. Don't nobody want to wait forever to pick up their prescription.
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August 2023 by Maryellen L.
Wow this place was shocking. I don't usually shop here as I'm closer to Mariemont and Madeira. Those stores are so neat and clean that you could almost eat off the floor. This store on a Monday morning was absolutely filthy. I cut my shopping trip short because it was so filthy I was afraid to touch anything. Garbage all over the floor, half eaten food and Starbucks cup on the shelves. Every single aisle was blocked with things that had been thrown on the floor from the weekend and never picked up. There were carts piled up to the ceiling of all kinds of foods that people had left in different places and the employees were trying to put back. I tore my meniscus so I walk with two canes. I needed one of their grocery scooters. There were 20 unplugged scooters parked on top of each other. I found a really nice employee who tried to help me and because so many of the scooters were dead and they were all jammed on top of each other we couldn't even move them back. I asked for a manager and was told there were none on duty. Boy I made a big mistake and I learned a lesson I will never shop up here again
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July 2023 by Amanda Grace
Prescription was ready within 15 min of dr calling in.
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May 2023 by Julie B
Sloowwww. Maybe understaffed? But ALWAYS super friendly!
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May 2023 by Jake L.
PROS: -- Close in proximity to PF, Target, Meijer -- Decently stocked CONS:-- Very dirty -- Unprofessional staff Overall thoughts: Go to the Kroger at Newport Pavillon or checkout the target or Meijer across the street.
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April 2023 by Ms. S.
GOD1stBad experience with an employee upfront.She saw my children and I checking out at the self checkout with the belt. she profiled me immediately. She had already made up in her mind that I was stealing and she aggressively acted upon that. She didn't introduce herself when she came up to bag, she immediately went to the screen to count my items "which were all scanned" . After I noticed her ugly disposition I told her that I can bag, she then moved on to hovering around me and asking about items in my basket (I hadn't been at the check out for five minutes yet, Im still in the process of taking items out of my cart/ multitasking to make sure my kids stay next to me, making sure the baby doesn't jump out of the cart). I told my son to take some items that I'm not getting and put It on the part of the register where we normally place things we do not want. She says (I'll take them, I pass her some things; then she starts grabbing things out of my cart). After that , one of my children were holding a 12 pack of soda for me to scan, the employee squeezes past me and the basket then goes over to her and takes the soda from her and starts typing on the register, I said "excuse me, excuse me" she ignored me then I waved my hand at her even though she is within 1 ft of me and I say "excuse me I can take that " and she said "It's not scanned" . I then told her to go away and went and got a manager. I let the manager know that she was profiling me hard. The manager let me know that she would take her off of the check out because she has done this to someone before. When the manager talked to her about it the girl was very manipulative and said that it was taken the wrong way, yet she was very unapologetic. She prejudged me, and acted upon that. Some people do steal , but there was a Much better way that this could have been handled. At least make sure that someone is stealing before insinuating that they are with your actions. Other employees who are familiar with us saw, and apologized for what happened, even the manager; but the employee was very unapologetic. She meant to be ugly, and judgemental.
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April 2023 by David Lopez
50 minutes of waiting only to find out my insurance was no accepted, and no help whatsoever to transfer my prescription to another pharmacy that does. Slow, terrible assistance, and rude individuals
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March 2023 by Corey Black
Every time I go they want me to come back next day because they have messed something up. They almost never answer the phone. Go somewhere else
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December 2022 by Deborah B.
Went to Oakley Kroger's today to get a few things for Christmas. The five stars are only for the cashier Kathy. They had 1 line open lines all the way back to the end of the store. The rest was fast check out, how nice you get to ring it up and bag it but don't get paid for doing a cashier's job. How sad that this is what this store has come to, but don't forget they get to reap all the hikes on the food they are charging you. Also they didn't have the decency to have anybody employed at the customer service center either. What's next no employee and all fast check out good luck if that happens.
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December 2022 by Jonas A.
Very poorly organized- long lines because not enough cashiers. Deli line took forever because not enough workers even at busy times. I see lots of employees walking around, but few are actually working
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November 2022 by Hdfdsjk S.
The only place I've found where I can get the specific Kroger *c.u.s.t.o.m.e.r* *s-e-r-v-i-c-e* *number* +1 805 410 5040 Kroger "h.e.a.d.q.u.a.r.t.e.r.s" "number" +1 805 410 5040 pencil I like in the UK. I messed up and put the wrong delivery address and the team was incredibly quick to get back to me and sort the issue- my pens arrived quickly and in good packaging at the correct address. Could not be happier. I buy from Cult Pens every month, sometimes more than once. Their stock is out of this world. I've never had an issue on that front. Service is always excellent and very easy. Any time I've emailed the response is always very quick too.
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November 2022 by Arineey
Avoid this pharmacy like the plague. They have messed up all of our family’s prescriptions so bad I can’t even begin to explain. No one answers the phone. You have to start completely over with every time person you talk to. They will say they’re doing something and they do not. It took me 2 weeks just to transfer my medicines out of there. Do not ever go there
