Kroger Pharmacy in Cincinnati, OH is staffed with professionals dedicated to helping you lead a healthier life. Protect yourself and your family with vaccinations, medicine and more. The pharmacists offer advice on health topics, perform clinical services, and administer vaccinations, including the Tdap vaccine, measles vaccine, shingles vaccine, flu shots and more. Customers can easily manage their prescriptions through convenient online tools to request transfers and refills. The pharmacy staff is generally described as friendly and helpful. While the phone system could use some improvement, the employees usually answer promptly when customers have questions or need to check on a prescription. There have been a few instances where issues were quickly resolved, such as when a prescription was sent to the wrong location. The pharmacy can get busy at times, but the lines tend to move quickly. However, one customer had a negative experience with an employee at the self-checkout. The employee allegedly profiled the customer and acted aggressively, accusing them of stealing despite all items being properly scanned. The manager addressed the situation, but the employee remained unapologetic. This instance of prejudiced behavior was seen as unacceptable by both the customer and other staff members. Overall, Kroger Pharmacy is praised for its professional, knowledgeable staff and convenient services, though isolated incidents of poor customer service have occurred.
