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October 2023 by Zak Balcom
Ran and supervised by moronsTook 4 trips to the window and 2 trips to the store to pick up 2 medications prescribed by the same provider at the same time. Spent an extra half hour in pain waiting for them to come back from lunch just to let me know my prescription still wasn’t filled even though I was here at 9:15am and it was supposed to be filled then…Get it together
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October 2023 by Nathaniel Dapper
Everyone there is great except the lady who complains about having to look something up on the computer and talk on the phone at the same time. She probably has some personal issues she's going through but so do i. Cause i show up and do my job at work and dont make the customer feel like an inconvience asking for my medication.
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March 2023 by Roth M.
Amongst many other things, today I went in for some Tide detergent. I was please to see that it was marked down $3/jug. There was a yellow sign that said "now $12.99." Those signs are usually reserved for using the Kroger Plus cards, that I was and have been using for well over 10 years. They have me registered in their system with my name, address, etc. so they can target maker me to their intrusive hearts content. I bring my jug of Tide to the front and scan it. It says it's $15.99, no discount for using their intrusive Kroger Plus card. I mention this to the attendant and she (politely) explained that it was an online coupon only and that I was going to have to go somewhere and download an app, or go to their web site or something. I mean, I already used THEIR discount card. Why do they make it overly complicated? How much info do they need on my buying habits? Synch up your systems, Kroger. How many hoops do you expect your customers to jump through?? btw- I left the detergent laying at the check-out booth. I'm sure my money spends just as well, and probably much easier somewhere else down the street.
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March 2023 by Cathy W.
I was in your store tonight, helping a disabled lady shop. I had difficulty finding boxes of raisins. Carolyn from deli was very helpful and found them for me. Then later I discovered I had lost my cellphone. Customer service was closed. But several employees took the time to listen and went to get my cellphone . I didn't get all their names but everyone, including Carolyn, deserve a raise. They understand about Customer service. .......I will definitely come back to your store.........God bless you!
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March 2023 by Bill K.
Food is always fresh, they have great sales on meat. Store is commonly clean and ordered. Employees stand in front of the store and smoke cigarettes and stare at the customers walking in. Good luck checking out. You will probably stand in line for longer than you shopped. This store rarely has more than one human checkers even when there is a substantial line! They even leave half of the self checkout closed while a line piles up and workers stand behind customer service desk and talk. I see this almost every time I come in. Have to start going to the larger Kroger down the st because it takes less time even tho it's a bigger store. Open to changing my review in the future.
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March 2023 by Adam Frank
I already had my prescription filled over the phone and paid for before I got there but the pharmacy attendant was very helpful and friendly.
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January 2023 by Troy David B.
It is my great misfortune to live nearest to the Mount Washington Kroger. The parking lot is tiny and densely packed and dirty. The store itself is chaotic, shabby and unclean. I love buying Kroger hot and ready fried chicken, but not at this store. It is ALWAYS cold, tough, old and stale. The deli employees - I'm sorry - are rude and slow. They always seem focused on doing something behind the counter and won't meet your eyes or look at you when you are standing on the other side waiting. Even with NO ONE else waiting. It has no marketplace at all. The only reason I gave it two stars is because it has a fairly large liquor store. That's what this Kroger is - a glorified liquor store. It should be entirely re-built or closed.
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January 2023 by Jacklyn O.
You can never find anything with the correct self life on it. Its crazy how you have put dated items such as yogurt's and milk. How are you still open? If I go here I literally have to check the dates on EVERYTHIN!
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December 2022 by Nathan Dapper
Everyone there is great except the lady who complains about having to look something up on the computer and talk on the phone at the same time. She probably has some personal issues she's going through but so do i. Cause i show up and do my job at work and dont make the customer feel like an inconvience asking for my medication.
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July 2022 by S. S.
As far as Krogers go this one needs some help. The location is only convenient if you're going North on Beechmont and can right turn in and right turn out. I've seen endcaps of bottled water that have been torn open and bottles removed. The actual selection of food is sparse, shelves are seldom fully stocked. The music selection can't be sanctioned by Kroger- I've heard some pretty suggestive, misogynistic lyrics playing through the tinny speakers. The aisles are so narrow that if you're behind someone examining every can of soup you're stuck there until they decide to move. Most of the employees ignore the customers, which I'm not mad about, but at the very least they should be stocking instead of looking at their phones. Just skip this location and go to the Five Mile Kroger.
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July 2022 by Corey Coffey
It's always so packed and the lines so long (30+)
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February 2022 by Joanne Smith
I’d like to give a big recognition to a great young man who is always very helpful anytime I’m in there and is always going outta his way to help me and is also always very polite and professional. Hard working guy and very great positive attitude with a smile on his face. He usually works at the service desk and I believe his name is Jeff.
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May 2021 by Vanessa Vallette
Surprisingly this is the location I prefer over ALL others. They are informative, as quick as can be expected, and super friendly. There aren't many locations with genuinely friendly people, even I'm not totally friendly, honestly. But they're great! :)
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February 2021 by Randi Lightning
This is the 3rd Kroger I’ve tried to get a prescription on time. Somehow each location takes days to fill
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January 2021 by Benjamin Brown
the pharmacy tech i spoke to was very professional
