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June 2024 by Dean Herbert
Has degenerated over the past couple of years...one teller and one manager in the building last time I visited. Manager was "busy" and could not renew a CD for me. Why do I need to make a "reservation" to let them continue to use my money? (and why can't I do it online?)
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October 2023 by Lisa “RedSunLisa” Egner
Aj, Hannah , Melissa, Robert ,financial investment James.....this is the most positive experience I had had in years. Sorting thru some stressful issues with banking on various levels and this bank stepped up to not one but ALL of my issues and continues to be a place I look forward to going to. Super friendly and knowledgeable. Pongo says Hello!
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July 2023 by Raman Rana
I wish I could give this place zero stars. I have been to this branch several times and almost always have an issue!! The first time AJ incorrectly deposited a check and I had to come back the next day when I realized I was missing money in my account. Then they told me I had to wait 2 days to get my money back into my account even though it wasn’t my mistake! I asked to be contacted back by the manager and never was. I have two business accounts with Huntington and yesterday was the third time that AJ deposited checks into the wrong bank account. After the first incident, they ordered me stamps so that the back of the checks would say the account number to avoid confusion. The second time I just transferred the money over myself because I hate dealing with this branch. The third time, he told me I need to separate them and tell him there are multiple checks going into two accounts. As a customer, I shouldn’t have to do your job for you!! I am still appalled at how he is working there because surely I can't be the only customer whose transaction he has messed up. If it wasn't for the Mason branch's outstanding service, I would close all of my business and personal accounts with Huntington. I now drive 20 mins out of my way to avoid coming to this branch.
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July 2021 by Tara M.
Awful. They refuse to apply payments in accordance with Reg Z. They ignore requests for itemizations They misapply payments They attempt to collect on false debts their system creates They force you to file CFPB complaints to respond, and then they dont resolve the issues Kelly, in the escrow department hung up on me for asking about my escrow Brooke Veeneburg ignores emails Sue Roberts in the Executive VP office is nasty. NASTY The whole company should be audited If I could force them to sell my mortgage I would No way would I ever open up a checking or savings account with them They are the absolute worst.
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September 2019 by Logan Cortes Wright
They are incredible. They went above and beyond to help me resolve an issue that another bank caused. Would highly recommend. Dylan was super helpful.
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January 2019 by Cami Phillips
Called as i was pulling in and it went to their voicemail.....Manger was busy and no one else could help me she said.....she bagan telling me i should go to Starbucks and come back.....maybe he wont be busy when i get back.....i said no did not want to go there....she then suggested i go have lunch! And he'll call me when he can see me.....i asked her about going into vm when i called.....she said it was bc everyone was busy with customers......i said oh, it was as i was pulling in 2 minutes before i walked in....she looked me in the eyes and lied and said yeah......we were all busy.....no one was with anyone when i walked in except the manager not even the 1 teller.....this girl had on black legging pants with a shirt a little lower than her waist....i walked out with a complete opinion of "Unprofessional" for a bank......kinda check cashy/payday joint feel to the place......I left and called another location and the manager answered my questions over the phone!
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June 2018 by lisa tashjian
This is hands down my favorite bank, they take banking to a whole new personal level, from the minute you walk in the door!
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December 2015 by Andrew S
This is the worst huntington bank I've ever been to. Any time I've ever been there, the service was horrible, and left to go to a different huntington.
