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September 2024 by Joe Thomas
Got a flat on my work truck. Service tech Ron was such a big help fixing the blow out!!!!
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September 2024 by Dash W
I want to say thank you again to Ron came and fix my tire in a hurry. He did a great job and did it in less than 20 minutes. He was very professional and also very handsome lol keep him close on your team. he has great customer service, and is efficient.
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September 2024 by Blu Mason
I work for circle K I had a flat tire my ETA was 2 hours Ron and Jackson was there and 1 hour the right guys for the job they saw the issue fixed it quickly and professional it was great overall service Thank you
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September 2024 by Randy Roark
I drive for M*M transport had a blown tire on trailer. Ron was the technician all I have to excellent service. Very friendly and quick thank you !!
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September 2024 by King Darius
Ron & Jim amazing assets to the company Good quick & professional service
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September 2024 by Debbie Meadows
This was our first visit and we will be back, everyone was so helpful and kind we highly recommend them.
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August 2024 by Anthony A
Ron Booker very professional and very quick, definitely hope when I get a flat he’s the one that answers the call.
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August 2024 by The Millennial Transporter
Ron made it out to the railyard about an hour faster than the ETA, right at rush hour in downtown Cincinnati. Service was fast and excellent. Never want to get a big truck tire replaced but if you need it, these are the guys to call.
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August 2024 by Christopher Fenstermaker
Great experience with Ron. Very fast and reliable
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August 2024 by Manuel Nash
First time using Gem city and Ron the tech was on spot work none stop the whole time .Ron also tot me a few things on tires.Ron did a excellent job . Really pleased with the service...
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August 2024 by Anthony Banks
Ron was very quick and knowledgeable on what needed to be done fixed blowout and noticed gash in bar that holds mud flap .
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May 2024 by Roger Dotson
Needed roadside assistance for a flat on the trailer. The service call was completed thoroughly yet quickly and professionally by Ron.
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September 2023 by Jimmy Mitchell247
Very professional
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May 2023 by Kentuckiana Window Elegance
Had a deflating tire and they did a great job with a quick tire change. For years I have not had such a great experience with a tire shop. People who work here are phenomenal and they know what they do. Normally when you go to a tire shop, they would almost cost you an arm and a leg. I highly recommend.
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February 2023 by Ron Ross
Well, they do Good Work, but Business wise they failed.April 2022 I had a huge job done, bringing an old 20' flatbed trailer up to DOT Operating conditions, to include replacing almost all the hydraulic system for the lift-flatbed trailer. $2800 later, no questions asked, it was road worthy.Since then, I've hauled with it at least 10 times, but never using the hydraulics. I went to raise it 3wks ago, the New line I paid for was dragging the highway, BECAUSE of Poor installation, it was to long and was never secured. This wasn't a Warranty Issue, it's INCORRECT Installation. The line has a hole in it, so when I went to demo it to our new driver, fluid blew out all over. SO, simply replace the line they failed to secure, not mention made it To Long? Simple enough?I also ask however, mount a Winch I took to them. They did a good job mounting it, and $1800 later asked we pay for putting 4 Bolts through the deck, buying about 35' of wire and installing it. This took a VERY LONG time, so Lots of Labor hours included, to drill 4 holes and attach wire.THEN, because it was over 6 months since the first job, they wouldn't honor the warranty on their mistake of the hydraulic line. And when they installed the newest one, he made it shorter essentially admitting the other was too long.If we make a mistake where I work, we do the customer right and correct it at Our Cost at a least, if not more to apologize for the mistake. We don't take 2 days to do a job that should have taken 4 hours only to charge enough to cover for our other mistake, then not even make the other mistake right at their expense.NOW, us and the many other customers under the same Fleet Management will not be allowed to use this vendor any longer.Ashame because they can do good work, they're just unreasonable about a mistake they made.
