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October 2024 by Sabrina
On 10/20 I walked into this store at 8:58pm. After seeing on the door they close at 9pm, I walked directly to the attendant and said that I know they were closing soon but I knew exactly what I needed and that it will be fast. I asked if that was ok. She looked at her phone and said no. She was pretty apologetic and then said she needed to close down the cash register. As I am leaving the story empty-handed she called out “have a nice day.” I walked back to my car, got in, and watched as she turned off the open sign and locked the door. I thought I had a reasonable request and the door was open and the open sign was on, but I was turned away. It was definitely a bummer.
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October 2024 by Joan Yager
Took my new rescue dog Booth in for a bath. Trevor was very helpful. He is great with customer service. Booth loved Trevor & gives him 2 paws ? up! Thank you Trevor, you deserve a raise!!
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September 2024 by Devan B
Don't go here for fish, reptiles, or pets. If you're washing your dogs or grabbing supplies, that's fine; but their animals are in horrible condition. Over half the fish has some sort of disease or were dead. I saw one of the workers go up to the rat snake and pound on the glass and say "what, boy?!" The poor snake looked terrified and they don't even have expressions. It was sad!
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September 2024 by Joe Correll
I stood inside looking at stuff for 10 minutes waiting on an employee, nobody. I could of robbed your asses and you wouldn't even of known until inventory check. ?
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August 2024 by Jamie Lair
They keep 20+ male fancy mice in the enclosure at one time, the tag said 5.99 and they charged me 9.99 a mouse, when I brought it up to them the young girl at the counter said “our tags are wrong” okay but no one said they when I was picking mine out, I took the mice back because they kept fighting and hurting each other and the girl said “they are just going to keep fighting here, that’s what they do” and she threw them back with the rest of the mice. Then because they didn’t die I couldn’t get my money back for the mice, even tho they have a return policy, apparently only when the animal dies. Which it doesn’t state that on the receipt. Never again.
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June 2024 by Bradley Botts
Not sure what's happening to this store, used to go here a lot, went today for dog shower, only one of the 3 showers had a functioning hose, yet all were dirty.
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June 2024 by xxFallenDreamsxx
Bettas are sick. They don't care. Told a worker one died and she said that's alright. Some look like they have swim bladder as well. I just couldn't believe they wouldn't take the dead one in the back and show some compassion.
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May 2024 by Breonna
Friendly staff, helpful, never a bad vibe here.
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March 2024 by Carter Camp
Terrible place saw a rat in a box and they said they were going to throw her away or let her go terrible workers
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February 2024 by Katie Woodley
I bought Mushu on January 17, 2024. Today, January 29, 2024, he died. These pictures were the state that he was in when he was purchased from Feeders in Eastgate. He was extremely malnourished and dehydrated. I did everything I could to rehabilitate this little guy to no avail. This place should not be allowed to sell love animals. There was a second Tokay Gecko in the same tank as Mushu, and when I went back two days later, him, all of the anoles, and several other animals that have been there for weeks were all gone, replaced by fresh animals. I go into this pet store atleast once a week to get crickets for my beardie and these reptiles had been there every time (I go visit the animals when I go) there is NO WAY they were all adopted within a matter of two days. What happened to them?? Why are these animals treated so poorly?
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February 2024 by samantha thomas
Do NOT buy any reptiles or any animal for that matter unless you have the money to go directly to a vet. We went a few months ago and there was a dead bearded dragon then we go two weeks ago to see this savanah monitor in poor poor health. The manager said the other one they had was dead already and this one probably wouldn’t make it, we got a discount for its health being so poor. Took it to the vet for them to say it’s so dehydrated and malnourished they wouldn’t even deworm her yet because she would die so we have her on antibiotics, some formula, and soaking her 3 times a day. Overall the staff and workers are very kind and super friendly but unfortunately don’t know much about proper care for their animals. Wish they would just sell supplies not reptiles. At the very least instead of letting them suffer or die get them to a vet.
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January 2024 by Mr.InDaCut
Great place
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October 2023 by Mr Scrappity
Friendly environment & great staff!
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October 2023 by Earl Gorman
Won't go back.
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October 2023 by Jon Gibson
The employees there were so nice and helpful.
