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August 2024 by Michael Holder
2 days in a row, the fedex ground delivery driver left my packages out on the road near my mailbox. Yesterday's delivery was furnace filters and left out in the rain. Today's delivery was car parts left in the same spot. This only happens with the late deliveries, not the early ones. The early driver leaves things at the door. Once in the past, I had purchased a musical instrument. That particular driver left it in the mud in the rain. If I could, I would leave 0 stars, I would . If given the choice, I never choose them.
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August 2024 by Duane Roebuck
This is a FedEx Ground facility where the drivers apparently decide that if they don't want to deliver to an address, they will simply state they tried to deliver and there was a security reason why they could not. I called FedEx customer service, got transferred to the Problem Resolution Division and they verified the driver never even came onto my street... You might want to use UPS or USPS if you need the package delivered.... FedEx Problem Resolution was great but if the driver did their job, it wouldn't have been necessary.
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June 2024 by Deborah Huff
I would not even give them a one star if a zero was an option. I have called customer service at least three times, talked to a supervisor who said that he would be riding with the driver on my route and retraining them on the deliver procedures. I received another delivery yesterday, you can see my porch and it is just a couple extra steps! Amazon and UPS always place our deliveries on our porch. I will contacting Kohl's and Target and let them know that I will not be shopping with them online if they continue to ship with Fed EX.
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May 2024 by Kathy Dees
I have a driver who refuses to put packages on the porch. Leaves them in the driveway regardless of weather. I've had several items damaged by rain. My porch is 15 ft max from the driveway. No steps to climb. That same driver leaves my neighbors packages on the porch. I've made several complaints and nothing gets fixed. Worthless customer service department.
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May 2024 by Anthony Luers
All my FedEx packages are being dropped at the road. I live in a rural area, my driveway is 1/4 to 1/3 mile long. The driver constantly leaves packages at the road by the mailbox, to be stolen or damaged. I was told to use delivery manager and put instructions. FedEx entered "Front Door", packages are still left at the road. I added "DO NOT LEAVE AT ROAD", package today was left at the road. Called FedEx, fought with the automated menu, disconnected several times, finally got a person who said he "escalated it", and it won't happen again. I have a package coming in a few days that will be left by the road, I asked for a direct phone number for the Cincinnati and was refused. The driver is the problem. I spoke to the supervisor and he said it will not happen again. I told him I have a package coming in 2 days, I'm handicapped, it will be left by the road. What do I do? Who can I call? No answer. I'm not driving out to the road and trying to wrestle a box into my car. These are packages coming from 9667 Inter Ocean Dr, Cincinnati, Ohio 45246. This must stop. I am not going to keep driving to the road looking for packages. If left there, they stay there.
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April 2024 by Diana Finotti
Very user friendly. Employee was nice to me and got the job done for me.
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February 2024 by William Payne
For 4 days now FedEx has notified me that my package was to be delivered by 8:00 p.m., not a different package, but the same one. I am lucky that it started on a Sunday so I disregarded the next three days because I knew that it was false and I would not be receiving it as notified. It seems like FedEx is not a trustworthy shipping distribution center for if it was then I would have received my order on Sunday like I was notified.
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October 2023 by Linda Perrmann
I ordered some clothing for myself and some as a gift. My order was scheduled for delivery on October 4th. Didn't arrive. Was rescheduled for the 5th. Didn't arrive. Again, same thing, on the 6th, 7th, 9th and 10th. They don't have the guts to tell me that it's either lost or stolen. Messages from FedEx say it's at their facility which is five minutes away from me but they won't let me go there to pick up my package. I've contacted the company at least four times and keep getting the same runaround story. I'm tired, stressed out, and disgusted. I have never had issues with FedEx until now. My order is already on my credit card, along with shipping charges. I just want my package!
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August 2023 by Ait Ali Mouhssine
Staff are Rode
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August 2023 by Deborah Caddell
They were helpful
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August 2023 by Lisa Soard
Its difficult just to get a person to answer a phone
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August 2023 by Tenna West
Wonderful! Very helpful and understanding
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December 2022 by Joshua Kirk
Pretty cool people it definitely is physically demanding but if you're like really fit and in shape it would not be a problem but the hours are good the pay is good
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September 2022 by Erin Grundy
Absolutely love FedEx and I have the pleasure of working there as well and I am honored to be working for such a great company they really care about their employees I love it I hope to further my career here
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September 2022 by Cory Tabar
If you have an expensive package and it goes through this location, might as well kiss it goodbye
