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February 2024 by David Wendell
Great experience renting with these guys. Fast, nice people. Lots of places to rent from in Cinci but I would go here again. Specific shout out to D.
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February 2024 by Michelle B
John is great! He was friendly, professional, and very accommodating. The car we rented for the weekend was clean and drove well.
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February 2024 by Bobby Hagaorn
I highly recommend Enterprise. I had to rent a vehicle over the weekend on the fly. John quickly got me taken care of in under 15 min. They had a great selection of vehicles to choose from. The prices were more than fair. The location is perfect since I live in the suburbs but fly out of CVG.
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December 2023 by Mainerd Sorensen
Enterprise is in cahoots with Beechmont Ford. I dropped my truck off for service. Miss Hayley hooked me up with aToyota, which was more than adequate for my needs for the day. Miss Hayley was charming and efficient and very patient with me. I was on my way in no time at all. And my experience with Enterprise previously is the same: efficient and very friendly. Highly recommended
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December 2023 by Leslie Vogel
I would have rated this experience with a zero if I could have. It’s obvious this store is not managed well. The experience at this location was horrible tonight! There was only one young lady who was delightful but the line was 6 people deep and there should have been at least two more clerks. Very very disappointing. We’ve never had this experience before with Enterprise. I was 20 minutes late for an appointment because of this store!
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December 2023 by Julie Moore
A huge thank you to Jordan Ringel at the Ohio Pike office in Amelia Ohio. He was very helpful and courteous in my time of need. Keep up the great attitude this world needs more people like him!!!
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August 2023 by Eric Ward
Very satisfied by my experience at this Enterprise. They picked me up from Caliber while my Toyota was getting repaired in a White Nissan. I figured "okay, this will do." However when I came into the office the manager said, "No! Don't give him that, the handle is broken. Give him this." He handed the representative the key, I saw it was a Blue Dodge Challenger. I'm like, "Woah! Okay!" It was clean, new, and I got a lot of complements on my rental. A deer hitting my car stunk, but it was nice this Enterprise on Ohio Pike hooked me up with something good while I wait for the repair to be finished. Would rent from here again.
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May 2023 by Mr B
Folks do a great job every time I have used them.. Three times I think…..
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February 2023 by Donnie Dick
Very professional, great customer service. Will rent from them again
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January 2023 by Don Hardin
Great customer service. Helped ease some of my concerns after my car was totaled in an automobile accident. Highly recommend
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June 2022 by Cammy Cam
My husband and I rented a vehicle for our family vacation like we do every year and I always make the reservation a couple months in advance so it gives the location we are renting from time to get the vehicle we need but this year was a nightmare!! Usually at any other location we have rented from we always get a call to confirm our reservation and we tell the staff exactly what we need to make sure they have something there BEFORE our reservation date! This location had my reservation completely messed up I asked for a standard to full size SUV (a standard with 3 rows or a full) when we arrived they gave us a COMPACT SUV instead and was unable to rent ANYTHING else to us when we asked for the vehicle size we actually reserved we ended up having to put the seats all the way down jus to fit our luggage and children in the back driving 16 hours in the back cramped up was not my kids greatest adventure and they complained the whole ride (not our greatest adventure either as parents ?) I would highly recommend not using this location the one down the street in Amelia is the closest to this location I’d suggest using that one instead! Picture shows how crowded my children were the 16 hour drive to Miami and the 16 hours back!! Side note: The ONLY reason we took the vehicle was because it was paid for BEFORE actually seeing the vehicle and our apartment reservation was also paid in full n if we didn’t leave that day we wouldn’t of made it to our reservations in Miami when we needed to we sat at this location for almost 2 hours calling every other location within 200 miles of this location NO ONE HAD ANYTHING WITH 3 ROWS? at the very least this location should add some of our money back with our deposit when we drop it off tomorrow but nothing was even offered as an apology or anything the guy basically said you get what you get just didn’t use those words specifically ?
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June 2022 by Brad Baker
We have rented from Enterprise several times over the years and have always had positive experiences. With our most recent experience, we received another car after being told ours was not available. The car we received was in need of cleaning, which my wife and I did prior to loading it for our trip. I called and spoke with a representative and requested a notation be placed in our account. When we returned the car, the representative agreed to not only reimburse us for the car wash, but also agreed to an additional amount I requested being taken off our account. There were several sincere apologies and my wife and I will continue to use their services in the future. Even though the overall experience started in a negative manner, the representative provided excellent customer service and ensured we were happy before we left.
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May 2022 by RMT
Had to get a rental for a few weeks following an accident. Brittany, Buddy and the team at this location were amazing! From a quick delivery, to great follow up, I could not have asked for a better experience! Highly recommend this location/team! Thanks for such outstanding customer service!!
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May 2022 by Nick Morgan
0 Stars if possible. The whole saga started when the person doing the inspection refused to write down damage I had pointed out despite being asked to, calling it "just normal wear and tear" (This part will be important later). Later, after I had dropped off my car, I got the old "ohhh what are all these scratches from?" And before even saying anything about the process or offering an estimate or anything like that, the next question was ".....so how are you going to pay for this?"When I called Enterprise's people, two people transferred me twice to the guy who they thought sounded the most intimidating. He tried the "gotcha" tactics when I relayed the story: "Well, why didn't you MAKE SURE the associate noted the damage before you signed it?" "Well, why didn't document the state of your car when you turned it in?" He refused to file a dispute on my behalf, and basically threatened me by saying "you will be pursued until this is claim is closed."If you like being preyed upon in your most vulnerable moments, then I highly recommend Enterprise. An absolute soulless organization that represents the worst in mankind
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April 2022 by Bill Sharpless
Dave and Brittany were outstanding and super helpful. Picked me up without an issue. Very pleasant and did everything with a smile. Super job!!!!Another PHENOMENAL experience renting a car for the weekend. This will be the only place i rent from, from here on out. THANK YOU Buddy!!!!!!!!
