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November 2023 by A Leno
There are many reasons for this post. The person who dropped the car off was very pleasant, but that o lying goes so far . The exterior was dirty and looked like it had been driven in tar . When I actually got into the vehicle, the smell of weed was so strong I had to take it back.when I got back to the rental shop, they were very busy. The manager was outside and asked what he could do for me. I told him I would like him to smell the car. He refused and said they have something for that as he answered the phone. The "treatment" was fabreez and an ionizer. The next day I got into the back seat and back of the car . The apolstry was dirty and the floor was pulled up! The trunk was just as spectacular! Hay! Literally as well as the back of the seats were ripped! I feel like I had a lemon dumped on me. I will be glad when my personal vehicle is out of the shop!
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November 2023 by G Robinson
My experience was excellent. They were friendly, courteous and knowledgeable. Dante was always patient, helpful and informative. This review is for the Mt. Healthy location
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June 2023 by Christina Lucas
Booked a 15 passenger van on March 16, 2023. Called to confirm on June 20 as we leave with 12 kids on a mission trip only to find that this facility never had a 15 passenger van. Spoke to someone higher up who assured me there would be a van there on Friday when I was to pick up. Called the facility again and they said that they did not have one. Eventually they were going to give me 2 7 passenger vans paying $500 more than what the 15 passenger van would have been. I then asked who was going to drive the other van? No one would answer. I will not book through you again neither will my staff. Stop false advertising.
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April 2023 by Ayat Bell
Nice staff
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April 2023 by James K.
The worse experience I've ever had. The charged me for gas I never used. They pretty much robbed my of 47.60$ they won't even return my calls or refund my money. Crooks I would not use this rental company.
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February 2023 by Tunechi “Chris” Baby
Just hanging out homeless, nowhere to go so I stopped there. But I noticed it's a very well-built and solid place, I was around when they were digging up the ground and replacing underground utilities and it was a good well-trained safe crew and I believe they did a very good job..
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February 2023 by David C.
By far one of the worst (and still ongoing issues) car rental companies I have ever had the displeasure of dealing with. My "Upgrade" was a 40,000 mile plus Honda with warning lights for tire inflation and key fob (but their mechanic looked at it and I could just ignore them) dirty interior, windshield wipers that are worn out, etc. 5 calls later over 3 days promising to "take care of my issue" and here I sit, same car, same issues, no changes. Never seen more people less capable of dealing with a simple compliant (give me a different safer car please) in my whole life. If this was my company, I would close it out of shame.
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January 2023 by Jeff Blunt
Staff was very friendly, professional, and efficient - nice folks. The rental car itself, however, was old (70K miles), out of alignment, and had lots of dents and scratches. Also annoying that this location does not have an after-hours drop box for keys. Enterprise in general isn't what it used to be...but it is cheaper than others so I guess you get what you pay for.
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January 2022 by Kathy Poti Martin-Farley
A good experience with enterprise .. always
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October 2021 by Jenny R.
My roommate rented a car from here, left his car here, asked if he could leave it in the lot where he did, they told him it was fine since it was under the cameras. Came back to find it stolen! The guy had to take two days to go through security footage to see who stole the car, turns out two homeless people took his car from the lot, they wouldn't show the footage to the detective until the regional manager or someone came in, (still haven't shown it to the detective), asked us to come in to video record the footage on our phones if we wanted it. Since my roommates car was stolen, he had no way to get to work so he needed to keep the rental car a couple days extra, they told him they wouldn't charge him extra for it but only charge him for extra insurance on the car, and that he would get his deposit back when he dropped the car off, the next day he gets a call from another person at the rental place stating they would be charging him for every day extra and he would not be getting his deposit back, so now he has no car, no job, and is losing the apartment which means I have to pack up and move since I can't afford it on my own. The company could care less and the detective is doing jack sh*t, this car was my roommates livelihood, and just like that it's stolen and they refuse to help out, looking into liability and if it turns out they are liable for his car then he will sue.
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July 2020 by C'era Prather
Location on ridge is amazing super nice and get you in and out! Very affordable prices, and the vehicles are clean
