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January 2024 by Liz Fuller (Sissy)
This place had my car ready to go when I got there and gave me reasonable deal I will rent from them again. Thanks
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January 2024 by Stacy Lipe
BEWARE! They try to get extra money out of you!My insurance company booked a rental for me at this Enterprise after my car was hit in an accident. They claimed that my insurance company doesn't cover the sales tax, which I would have to pay. This is 100% NOT true and the manager even argued with me about it even after he spoke directly to my insurance company. They put me in a lower cost rental and said they would not charge me for the (bogus) fee, but I still had a charge on my credit card statement. For awareness, they called this a "time & distance" renter charge on on the rental agreement, which had nothing to do with sales tax at all. They straight up lied to me!
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December 2023 by carla ingram
The staff is friendly and efficient. The rental process was easy.
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October 2023 by Anthony L
Friendly, courteous staff. Prompt service and willing to work with me when return was going to be a bit late
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September 2023 by Craig Quesnell
Always a good experience here. Needed to upgrade the rental last minute, but no worries. Donyel and the crew run a tight professional shop.
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August 2023 by Kerry Kippler
Ben at this store was so much help to me! Really great customer service from start to finish! Thank you
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August 2023 by Theresa Bonner
Hey Bridgetown Enterprise is the best. This was my very first time using this location and satisfied with choice. As pleasant as the young man was on the phone, so was he in his presence. My vehicle was ready an hour early, and when needed to switch vehicles Dom assisted me with o hesitation. Very respectful young men they will see me again soon. Keep it up fellas.?
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August 2023 by P “Cincinnati Man” S
Fella by name of Dom! I believe that is how you pronounce it was extremely inconsiderate and rude I tried to change my reservation from another location he just said we ain't going to have any didn't even bother to look in computer this is how enterprise treats my company when looking for a rental 2nd time I've been at this location this year to just check on some thing both times guys were so rude glenway and Bridgetown Rd location full of rude inconsiderate fellas that don't want to do any work what's really sad Mr Dom the job ain't hard why you act like you are exhausted you.....
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June 2023 by Reva Marvel
Hi Brenan,You are THE WORST.I called twice, you hung up on me. Third time, you turned on a fax machine or possibly you have figured out a way to stop those annoying customer calls? Well, finally you answer. That's a terrible cold you have btw. When I asked you if you had a car to rent, you quicky said no. When I asked when you would have one available, the answer was "it depends on when they bring them back". I asked you to look and see. "I can't. Won't know until they bring them back ".Brenan, Brenan... The other stores that I called have a computer that they check for reservations and returns. Go figure.This was one of the most unprofessional people I've ever spoken with via telephone. Enterprise, you can do better! Too bad you have to give 1 star to do a review, otherwise a big, fat zero for you.
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June 2023 by Chris Watts
Rented a car 5/16-5/19. The car had transmission problems. I tried to contact 4 other Enterprise's in the areas I was going through and all said inventory was low and would not switch me cars. Well if inventory is low, that means they had something. Meanwhile the car I rented had the transmission light on and would jerk you around. When I returned the car, they really didn't care about how bad my trip was, they just asked me to leave a good review. I received a text from Enterprise to leave a survey. At the end of the survey it asked me if I wanted to be contacted about my experience, I said yes, that was 11 days ago and no one has contacted me.
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June 2023 by Travis Smith
My son was graduating from Morehouse collge in Atlanta Ga and it was my first time renting a car. Dom and his staff made everything smooth and easy. From the pick up to the drop off I'm definitely satisfied, and plan to come back soon.
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May 2023 by Ashley Keith
Great customer service. Great running car. Couldn't be happier. Checking in and out process was easy as can be.
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April 2023 by Kathleen Callahan
Our Insurance had us booked and everything taken care of, when we had issues the Glenway location was quick to help.
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April 2023 by Ken Wauligman
I had another great experience when renting from Enterprise Car Rental at the Glenway location. Josh Ziegler always treats me right and super courteous. I especially like the way he goes out with me to the car I will be renting and double checks that everything is clean and in order.
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March 2023 by Iliana Sanchez
Hands down the most profesional , reliable , consistent enterprise in Cincinnati . The customer service is top notch from scheduling, paying , pick up and drop off . I have rented from many rental car companies in Cincinnati and can say that this is the best one . The car was very clean at pick up and drop off was a breeze . I had been helped by Landen and Dom on different occasions and was extremely satisfied by the attention to detail and customer service . they go above and beyond to make sure you have the best experience with enterprise . This was a 10/10 experience for me and my family .
