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February 2024 by Matt Salzman
Jack did a great job and I appreciate the quick service
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February 2024 by Tommy McEvoy
Wonderful “local” location for me. Cars are always nice and clean. Team is very helpful, especially Trey. Keep up the great work!
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February 2024 by Chase Smith
They try to put you in smaller suvs or suvs with broken doors and that carpets coming out the door with a dirty outside. Also car kept stalling and wasn’t tryin to give me a refund. And this and other lights keep coming on
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January 2024 by Blk Jedi
Been dealing with the Norwood location for years. Great staff there! No complaints here!!!!
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January 2024 by Lisa Potter
It was a little late getting my Vehicle for me. But in the long run it turned out good, very friendly and helpful
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January 2024 by Music Addict
I went in for a rental at the Norwood Ridge Road location and the vehicle that I reserved was left on empty from the previous renter, so the agent that assisted me, Amon'te, waived the gas fee for me and told me not worry about it. He was also very concise when explaining their policy, and he explained everything in a way that wasn't overwhelming (especially for a first time renter). The agent that assisted me with my return, Carrie, was super friendly and attentive. She seemed genuinely interested in my rental experience with Enterprise. She even addressed me by my first name. As someone who used to work in the customer service field, simple things like addressing customers by their first name is a way to make them feel valued. Top tier customer service from both people. Should I ever have to rent again, it's going to be from the Ridge Road location. They made my first rental experience really easy. 10/10!
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January 2024 by Helen Heekin
Easiest most competent car rental I’ve ever experiencedExcellent fast pleasant transactional pleasant ridge Cincinnati
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January 2024 by LaQueita Baker
I love this place!!!
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January 2024 by Khudoyshukur Salaev
Fast and easy car rental service that I have been using for 5-6 years.
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December 2023 by Lora Damron
My car had to go into the shop unexpectedly and I had an important meeting to attend that day. I called the Ridge Ave. location and they told me to come on in. Amon'te checked me in. He was very professional and understood the urgency so he got me checked in quickly. Highly recommend this location of Enterprise!
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December 2023 by Damon Jones
The enterprise on ridge Ave is loaded with rep who represent perfect customer service. Austin and his team always take care of me whenever they get the chance. They are deserve sometime of promotion or incentive as a group. Keep up the great work!
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December 2023 by Tarin Cook
The folks at the Norwood Location were so kind and helpful! It was my first time renting from them and I unknowingly scheduled a pick up time that was the same as their closing time on Sunday. When I showed up at the closing time, I was worried about not being able to pick up a car. Instead, the employee was very patient and made sure I still got the same quality of service. I feel like most places would be frustrated by the situation or try to rush but he was very kind and helpful. I ended up getting a very nice car at a very affordable rate. Will definitely go here again!
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November 2023 by Mamie Sheen
I originally set up my rental through the corporate number because the company I work for has a corporate account. I was picking up in Cincinnati and dropping off in Columbus. I was picked up at my location exactly on time and brought to the Ridge Avenue location. Unfortunately, corporate did not set this up correctly and I also had an Enterprise car rented in Colorado for an insurance claim at the same time, making this rental a nightmare. However, thank goodness Nigel worked through it and finally got me out the door after much longer than optimal. Upon returning the car to Columbus, it was quickly turning into a debacle. Luckily I spoke with Carrie Miller and she handled everything from the Cincinnati side. She got the correct rate, length of rental, etc.. all taken care of correctly. She also stayed in touch after to make sure I had the receipt due to the payment having to go on my credit card, since corporate didn't have the direct billed to the company account done correctly. Great place to rent!
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November 2023 by Keia Johnson
I normally have great experiences here but today was anything but. I made a reservation to be picked up because I work during normal business hours through the week. I got to the body shop, no one was there and so I called. I was told pickup service isn’t offered on weekends and they were unsure of who told me it was. I suggest ALL policies and procedures are explained thoroughly to customers and staff because this is a huge inconvenience for me.
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November 2023 by Ernie Ryan
Wajdi was the first person I interacted with, very friendly and knowledgeable about the cars.I did have a few issues with the SUV I rented. First I didn’t have enough room for my son’s car seat, I had to drive sitting very close to the steering wheel. Second the breaks were very touchy and you stopped quickly at low speed, but on the highway it was a different story, when you went to stop the brakes would grind and shimmy, it talk much longer for the SUV to come to a stop, next the one front tire had low tread and caused the SUV to float into the next lane without any help. I found myself going left and had to correct it several times on my trip. When I returned the SUV I spoke to Carrie Miller about the issues with the SUV she was very sorry that I had so many issues, and she wrote each and everyone down to address them with her staff. Carrie Miller went above and beyond to make the experience better than the car. Carrie was able to make me a customer that really appreciates being heard!! I will be back for my next rental. Thank you Carrie Miller for everything!!!
