-
July 2024 by Abby Buchanan
Worst cricket store in Cincinnati!! Go to ANY other store. I’m ending my Cricket plan ASAP. Computers are down half the time I go there… then got charged extra when I couldn’t pay the bill there due to no computers working. I’ve repeatedly asked to speak to a manager or owner & the workers LIE & say that there isn’t one… & won’t tell me when 1 will be there…then the ridiculous xtra fees all the lack of help from the rude workers there… also hardly ever someone there that speaks English. I have gone here every month for 2 yrs… but NEVER again
-
May 2024 by Tamer Odeh
We arrived at the store at 7:54 pm and the door was closed even after we asked the employees to open the door , the girl inside refused and said we are closed ! This is a very bad customer service from a your company. It’s really unacceptable!!!
-
April 2024 by Ronaldo Ortiz
employees are very helpful.
I have used cricket all my life I have always had good sign but recently I moved to Forest Park, Cincinnati OH and the signal has been terrible not to be due, at work I can not receive or send messages and calls, while my colleagues from other companies if they have signal, I would not like to change company.
-
February 2024 by mac cool
Went to this location for the first time I was invisible. Four staff members on one person. and I couldn't get no service they act like I was not even there. Everyone was Hispanic speaking Spanish. Customer service was really bad
-
February 2024 by Nancy Means
Phone was acting up and they fixed it.
-
November 2023 by Cassie Saines
I went here to set up a business phone most recently. The employees were prompt and helpful. The person helping me even put my screen protector on for me! That was awesome because I always end up with bubbles when I do it myself.
-
July 2023 by Nina Jones
I have been 2 times each time they was very unprofessional, I went in July 23, my phone was having a problem with it, they was rude, unknowledgeable, I left and went to Dixie highway. That's the second time I left I have been a customer for 12 years, she was speaking Spanish I didn't understand her..
-
April 2022 by Daniel Webster
The customer service representative James, is a great worker. Very helpful, very knowledgeable, very dedicated to his work! I'd hire this person in a minute.
-
April 2022 by Lois Burchfield
Dania was very patient with me and my granddaughter. Recommend a good new phone for me.
-
March 2022 by Latoria Henderson
I really learned so much about my phone through the help of Dania!!! I love how she didn't want me to leave the store without understanding how to use it. She was extremely helpful. Her customer service was amazing and professional!! Thanks again Dania?
-
October 2021 by Kenneth Disher
They hooked us up and answered all of the questions we had for the money Cricket is fine have never had any problems
-
September 2021 by Caryl Mae Valencia
Great customer service!Went in to get a new phone. The staff was a great help in deciding which model best fits my needs. Would definitely go back here to upgrade my phone next time. They definitely made my day great ? keep up the great work ?
-
August 2021 by Jennifer Mendez (EBSB SOLUTIONS)
Very helpful staff
-
May 2021 by Brandi Neblett
Great customer service, bilingual a plus and very caring staff. P. S. WHITNEY is a hard name lol?????
-
May 2021 by Willis Lewis
I just wish I can mail my payment in instead of getting charged $3 extra to pay my bill. In store.
